C$ 456 Find Cheap Flights from Ottawa to Palermo – Compare and Save

Not consistent with the food quality (I mean taste not freshness)

3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account

Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price

The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!

Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology

Lost luggage, 2 bags were badly damaged and one of the bags came open.

My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.

The hard product, food, and service are far superior to their North American counterparts