It was really nice journey i personally recommend klm flight
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Received an email a few hours before boarding that wifi and seatback entertainment would not be available. There was no explanation for this. We were served 1 x 20 gram granola bar as a snack (not even a full granola bar) which was really embarrassing. The crew was lovely (none of this was their fault) and the flight was successful, but the aircraft itself was falling apart on the inside. Overhead comfort control panels were worn and some were hanging out and non functional, This aircraft needs to be upgraded.
It was a nice and smooth trip. Gave a friendly environment throughout the journey.
Meal and drink service was good. Old plane with old business class seats were quite disappointing
Staff were very friendly. Plane left on time and arrived on time.
Delays. Poor support booking a hotel after a diverted flight.
The Air Canada AC1 flight from Toronto to Tokyo on May 16 was great overall. Service, crew, food and entertainment were all excellent and everything ran smoothly. We had emergency exit seats so legroom was amazing, but the seats themselves weren’t very comfortable and the plane feels like it could use an upgrade for a long-haul flight. Aside from that, everything else was perfect.
Air traffic delay meant boarding started, then plane was evacuated and passengers sent back to the terminal for 1 hour. Very little information shared.
The long delay was the worst part of the flight.
Baggage check is an aggravation. We had four 4 bags, if a bag is just .10 of a kilo you cannot check it on AC self baggage check. It is not possible to check the weight of the bag at the self checking. Should you check a bag that is under the limit it will go right through and you can’t get it back to redistribute weight from a heavier bag.
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
