Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."
Pros: "Our stewardess was amazing. Took very good care of us. My son was sick and made sure a wheelchair was available for him total take us to transportation. Made our trip. Thank you!!"
Cons: "All was good"
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "Read above"
Cons: "Read above please"
Cons: "No entertainment service."
Pros: "Nice new 737 max aircraft"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Food not so great Also wanted music. Was none"
Pros: "Need more leg room"
Pros: "Joesph air host was amazing! Took care of numerous people with kindness & professionalism on our morning fright from Toronto to Vegas!"
Cons: "Lots of kids on the flight. Parents did a great job coupled with the staff. I very grateful! I needed a nap ! Iol"
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "The flight was on time."
Pros: "So poorly organized at boarding ! Staff on the ground that where lazy ! On board staff where lazy ! Waiting for luggage took over 40 mins. Horrible ! Good thing I've had other flights that where much better."
Pros: "I would like to see more spacious and comfortable seating. They rest is inconsequential. Besides that, no complaints. Thank you."
Cons: "We did not like feeling cramped. This part of the world is breeding much bigger humans than before. Please make allowance for that. I had a tough time breathing...2 big guys side by side is a sorry sight in that limited space."
Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "West Jet never disappoints..."
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Pros: "Almost on time - and upgraded to plus"
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "2 hour delay, small plane, rude crew"
Pros: "The reservation was quick and effective"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "Very helpful employees letting us know procedure of bosrding"
Cons: "All good"
Pros: "Personable and professional staff. Great service"
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "Reaching my destination"
Cons: "Wish the emails/alerts came sooner. I waz always in transit when i was told my flights had been delayed or cancelled. I wont blame people for weather but it was the most annoying trip i have yet to take. I dont mind dissapointment but please dont waste my time."
Pros: "Excellent crew"
Cons: "No issue at all"
Pros: "same as above."
Cons: "same as above."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "safe flight comfortable seats but not much room"
Cons: "limited leg room"
Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Cons: "There was no coffee or tea available on the flight"
Pros: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Cons: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Pros: "On time and pleasant staff"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Cons: "My baggage did not make the flight. It took 3 days to return it to me"
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Cons: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Pros: "Not a lot"
Cons: "It took two air hostesses two hours to service the entire cabin. There is a training issue. I would not fly air canada again."
Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
Cons: "Flight delayed by 2 hours"
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "A few turbulents just before landing but great flight crew."
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Pros: "Normal flight, short, nothing special about it to mention."
Pros: "Efficient boarding"
Cons: "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
Pros: "Good boarding routine, I liked that you told people to wait their turn to board. Good entertainment options. We made it safe and sound."
Cons: "Was seated next to a crying/screaming baby for the duration of the flight (5.5 hours). Also was never offered any snacks (cookies or crackers). Landing was rougher then expected."
Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Cons: "Audio jack for entertainment weren't working."
Cons: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Cons: "Crew were very rude"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Cons: "Received my luggage after one day"
Cons: "Delayed flight, nearly missed connection, lost luggage, inconsiderate staff"
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Cons: "There was NO complementary food for a 5 hour flight. I didn't have a credit card to purchase anything"
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Cons: "Very slow service"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Pros: "Movies!! Newer plane too."
Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"
Cons: "It was a short flight so everything was ok"
Pros: "Crew was courteous and efficient."
Cons: "Q400 noisy, lack of storage space"
Cons: "No variety in menu for a long time (business class)"
Pros: "Had extra legroom but paid for it"
Pros: "Nice staff"
Cons: "Unable to buy food or drinks on plane without a credit. I don't have one !!!"
Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."
Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"
Cons: "Poor audio connection inflight"
Pros: "The flight attendants were excellent."
Cons: "A little more legroom."
Pros: "Flight was less than half full, boarding was fast and flight attendant was great."
Cons: "Not Air Canada’s faultiest but the first 20 minutes were very bumpy."
Pros: "Entertainment is okay."
Cons: "No customer service. Their crew was like robot. There are so many chances that they could 'help' customer. But instead, they are just stick to the rules when the issue is not legally their fault and doesn't care that customer. Ex: they could've waited one more minute to close the gate before I got the eTA confirmation email. Or they could've told me 15mins earlier that Green Card holder needs eTA. Or they could kindly check with me my eTA online application status right before they close the gate. There were so many opportunities for them to 'help' customer to catch the fly and minimize the impacts. Instead, they did none of the above, closed the gate, and didn't even inform customer all available options when missed this flight. In general, NO customer service at all. Never seen any major airline customer service as bad as Air Canada (except United I guess)."
Pros: "On time"
Cons: "Q400 - cramped, no carry on baggage space"
Pros: "The flight brought me to my destination"
Cons: "Long delay, poorly described by the company (was it bad weather - no sign of it - or was it an air traffic control issue, as I think I heard at one point? The seating in these CRJ 100 is cramped, making it difficult to stay seated or to get up, or to move in any way. My neighbor across the aisle kept coughing very loudly for the duration, not using cough drops nor a handkerchief. Inches away from my face. No escaping, no dozing possible. I'll carefully avoid flights on CRJ-100s in the future."
Pros: "Great attendant"
Cons: "Initially quite warm in plane"
Pros: "on time"
Pros: "on time"
Pros: "On time"
Cons: "cramped, poor carry on storage,"
Pros: "Service was very good."
Cons: "Promised wifi did not materialize."
Pros: "Very friendly and professional crew"
Cons: "Cramped, late"
Cons: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Cons: "6 hours before my flight air Canada sent me an email (at 1:30 am) canceling my flight. I had already been checked in for 12 hours. I needed to be in Edmonton for noon as I had to catch a bus from there to get to work. As my flights were canceled last min. I had to drive the 13 hours right to my job site. Thanks air canada! Zero compensation was offered to me."
Pros: "Flight cancelled because of mechanical failure.."
Cons: "I didn’t go our flight was canceled"
Pros: "Arrived safely without incident"
Cons: "90 minutes delayed. Seat assignment not as planned online. Broken entertainment system. Crew misplaced keys to duty free."
Pros: "this YOW-BOS segment is a relatively short flight in a tight squeeze. often this flight departs late, but this time we were well on time and arrived ahead of schedule. this results in happy passengers."
Cons: "Huge delays. Air Canada gates at Logan are a pit."
Cons: "Pretzels? In what world are pretzels healthy?"
Pros: "Wtf. They woke me up because I put my headphone on my ear while take off. Wtf"
Pros: "Small aircraft on Air Canada Jazz from Ottawa to Montreal. Ok because it was on 20 minutes."
Pros: "Staff are exceptional and the food is far superior to any other airline!! Always smooth landings so cheers to the flight crew!! Well done and look forward to many more travels with Air Canada!!"
Pros: "Music and movies at NO CHARGE. FINALLY some comfort you are NOT charged extra for."
Cons: "HORRIBLE SEAT. Backing onto the toilets. 1) No possibility to recline on a 5 and a half hour flight! 2) Flushing toilets behind me. Extra upset since I am a frequent flyer and Aeroplan member"
Pros: "The crew was nice."
Cons: "The flight was around 3 hours delayed. The plane was cramped both in seats and storage."
Pros: "On the way to Nanaimo the seats are way to cramped."
Cons: "My tv sound was NOT working,this was a bigger plane and the seats where comfortable,there was no choice of cookies or pretzels they gave you just pretzels which I dispize,when we landed we got off the plane but where told to get back on the plane because the doors where locked at yyc.the walk from the plane to the front doors ( outside) was extremely long!!"
Pros: "We certainly appreciated the business class upgrade. It was an easy flight with lovely accommodations."
Cons: "The wait to check bags was unusually long and the team members were very slow. The bag drop kiosks were not working which made the counter lines especially long. As for the team members, I'm not sure if they were having technical difficulty or if they were training new team members, but we almost didn't make the hour cutoff due to the wait."
Pros: "Enjoyed my flight. The attendants were great. Could have used more leg room ended up getting a bad cramp just towards the end of the flight."
Pros: "The representatives at the gate attempted to make accommodations. The airline provided vouchers. My revised schedule was just fine except for being 24 hours late."
Cons: "Attempting to retrieve my luggage after the flight was cancelled was unnecessarily exhausting due to the demeanor of the men at baggage claim. They wasted so much time that I missed all alternative routes and connections and felt disparaged along the way."
Pros: "On time, friendly staff, clean"
Cons: "You could offer some gluten free snacks."
Cons: "1. We had to travel by bus to the plane slowing the process considerably. 2. The single crew member in the cabin mis-spoke her announcement several times. 3. The seats don't recline and they, and the whole cabin, was dirty. This was a morning flight and old newspapers were still in the seat back and there were crumbs on the tray and seat. 4. The tea was cold. All you need to make tea is hot water and they could not even mange that. 5. No entertainment."
Pros: "Boarded early and flight only had about 15 people aboard. Ottawa to Montreal is only about 15 minutes in the air and about 30 gate to gate - so not much to say. Flight was smooth, but for short flights you have to disembark outside. Thankfully it's April."
Pros: "Not even a bag of pretzels! Step up your food game Air Canada. The announcements were far too loud and the entertainment system was glitchy."
Cons: "The flight was cancelled and I was stranded overnight."
Pros: "Everything is fast..... loading, unloading, taxing and the flight. Barely have time to get settled in your seat and you are ready to land.... almost swear that the (fast) taxing took longer than the flight."
Pros: "Planes were small but they checked my bag to my final destination for free at the gate so that was good. First plane was a bit late, but not too bad and I had a 2 1/2 hr layover, so no big deal. Second flight was on time."
Pros: "On time and nice staff."
Cons: "My prior flight was delayed due to mechanical issues therefore I missed my flight. Air Canada would not rebook my flight unless I paid for a new fare. Very disappointing. I rebooked my flight through WestJet who were very helpful."
Cons: "2.5 hr late departure, originally stated as a 30min delay which was never achievable seeing as they knew the plane hadn't even left Boston yet."
Cons: "I found out they switched the time of the flight for 12 hours later than what I bought. I received one email and the time was in military time. I think it's criminal to change the flight with this big of a change. Also no confirmation of if it was received. I planned my trip and was totally thrown for a loop with this dramatic of a change. I'll never fly air Canada again nor will my family."
Pros: "Very nice staff and thanks for the coffee and cookies! Nice touch! Really smooth landing too. The plane was small so I had to leave my luggage on the bridge, but it was right there when I got off, so no worries there."
Pros: "short flight to vancouver"
Cons: "attitude of the women staff, from the loading gate C43, to the onboard women staff....very arrogant, rude remarks to some passengers...just plain rude.....don't know why."
Pros: "Comfortable flight"
Cons: "Flight was late with no explanation or apology"
Pros: "The bag of complimentary pretzels"
Cons: "The flight was delayed due to ground maintenance/ inclement weather in Montreal by about an hour and half. This happens, so yeah that's ok. What wasn't ok is the way this was handled. Poor customer service in Boston, hardly any information given to the customers regarding connecting flights from Montreal, the Air Canada staff in Montreal were rude, discourteous, and made a chaotic situation worse with their inefficiency. When we did get to Montreal, a fellow passenger was yelled at for asking an Air Canada staff member whether she could request a flight to be delayed for 5 minutes. Again, perhaps it is not possible to do this (although it has definitely been done in my experience), but if 'customer service' is part of your job profile, then you are doing a bad job at your job if you cannot deal with a commonplace situation such as the one we were in. I ran to Gate 64 to try and catch my flight from Montreal And was yelled at by an Air Canada employee named Amir because I asked the wrong person what were the next steps in rebooking. So ridiculous. Generally, because the delay is a result of inclement weather, there isn't any accommodation provided (I had to stay o/n in Montreal for my flight the next day), but Atleast Air Canada could have provided some meal coupon or something similar."
Cons: "Flight was from Fort Mac to Penticton bc. Was told it was overbooked and I may have to wait for next available flight. This is unacceptable. Air flights are not city buses where you can wait 15 minutes for the next city bus. It was lucky I knew someone who was about to cancel theirs and gave me their seat. Last time it happened I wasted a full day and night of precious few days off work before I could get another fight home. I work two weeks straight and as is what would be a 2 hour direct flight (there are none) from fort mac is already a milk run taking beween 6.5 to over 9 hours to get home. Two of those days being spent waiting in airports for connecting flights."