We , of course, had no entertainment. Good trip.
The staff was very nice to me 😌, everyone was very nice, l would have love to up grade my seat, there was no room at the very back seats 😣
Pros: "Boarding and crew were good."
Cons: "Forgot how small the Bombardier 400 seats are. And they are uncomfortable. Need to upgrade to a plane with bigger seats. Also the prop noise was a lot louder then I remember."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Comfortable plane. Friendly staff."
Cons: "Can’t think of anything"
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Cons: "Upon arrival at Seattle, they initially told us that my wife didn’t have a seat. This was odd considering we had checked in on our first leg together, and she had entered both our passport info at same time. Very unnerving after be handed the blue slip explaining the compensation for being bumped. H"
Pros: "Last flight I had they didn’t charge for my luggage and this one it was $30 and it was the same luggage bag from last time don’t under why"
Cons: "Why did they charge me in this flight for the same bag"
Pros: "Great crew"
Cons: "No drink service - not even water."
Pros: "Empty seat next to me."
Pros: "Pasco is just the best little airport! Very clean sand FASSSST security"
Pros: "Arrived on time and in one piece"
Pros: "Alaska Airlines has a great fruit and cheese plate for $7.50. GOGO app gives a good selection of movies, tv shows and HGTV!"
Cons: "Attendant was much more pleasant to the two men around me. Such a full flight, we were told to sit down until the food cart was done to access the lavatory. Too narrow of an aisle!"
Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "From SEA to SAT the pilot (or co-, couldn't tell which one) provided information on what we were flying over (e.g.Mt. Rainier, Columbia River, Salt Flats, corner of New Mexico, etc. ). I LOVE THAT! There was no food or entertainment on this short flight."
Cons: "The bad news about the commentary by the pilot was that the PA system in the plane was bad so I couldn't hear it all."
Pros: "Love that you recycle and that you care about your reputation"
Cons: "No room to move after you sit down. Hoping you still go back to two seats that are bigger instead of three. Bins aren't as tall anymore. Can't you standardize a size? You are my preferred airline"
Pros: "The flight attendants were great!"
Cons: "Delayed flight"
Pros: "Fast, smooth flight."
Cons: "One hour delay for flight from Pasco to Seattle, but things worked out fine."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The crew was excellent"
Pros: "Alaska was very efficient, left ahead of schedule, arrived early. No food service, drinks only. No entertainment center. Short flight."
Cons: "Crowded seating."
Cons: "The staff weren't friendly, felt racism against me for not greeting me."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Seats could have a little more padding"
Pros: "On time..."
Cons: "No service, no snacks!"
Pros: "Comfortable with an amazing crew"
Cons: "Nothing !!"
Pros: "Nothing they was very nice"
Cons: "Alaska canceled my flight without notifying or contacting me . I spent over 1000 dollars on flight. Once I rebooked they were rude and would not honor the first class seat I purchased. I kept my moth shut to avoid being yet another victim to the brutality of the way airlines and tsa have been treating travelers."
Pros: "Fast and friendly! The Flight Attendant was very humorous and friendly."
Cons: "No beverage service. I am a nervous flyer and wished I had a cup of water or seven up."
Pros: "On-time, no unpleasant surprises."
Cons: "We had purchased round trip tickets for our son to come home from college. He was able to get a ride a day earlier as he wanted to surprise us. The night before his return flight he went online to check in, and received a notification his reservation had been cancelled. We called Alaska and were told they had canceled his reservations as he failed to check in for his initial flight. Their policy reflects in the event of this happening they "may" do this, NOT shall. They wanted us to pay an additional $205 for a one way ticket. Hard lesson for my son, he just didn't think about canceling as the seats were paid for, and not understanding why the reservation would be canceled when their service was paid for. We would have thought as we paid for a service Alaska would have at least called or emailed us to check the status of the reservation. they had all of our personal contact information. Again, hard lessen for us all."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Smooth trip."
Cons: "No beverage service because of turbulence, but there didn't seem to be much turbulence."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Pros: "Overall the attendants were nice, service & options good."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Boarding process was super easy and quick."
Cons: "Tiny seats, rows, overhead bins. No drink served. Had to wait for clearance to take off even though we were the only ones."
Pros: "On time"
Cons: "I booked the flight which goes from PDX to Vancouver and Vancouver to ICN. I was going to take the Alaska Airline to go to Vancouver, but I couldn't board the flight because I didn't have a visa for Cannada. You should notice me if I need the visa or not when I booked this flight. Because of this, I should change the flight which took extra charge. Moreover, I lost my baggage between this situation."
Cons: "Same comment on boarding procedures."
Pros: "The friendlines of absolutely everyone I encountered from check-in to arrival was stellar and made me feel less worthless than I feel every second of this miserable existence."
Pros: "People were excellent, they help greatly & had a wonderful sprint while doing so."
Cons: "Didn't like the cookies. Should have cookies that go well with"
Pros: "Employees were friendly and professional."
Cons: "Please take the ratings on entertainment as not applicable."
Too many delays from start to finish of the trip
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Overall not bad at all :)"
Cons: "All was good"
Pros: "This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing."
Cons: "Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge."
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Cons: "baggage tag system at CDG Pairs was lame"
Cons: "Entertainment was poor. Lost reception on most channels and audio was poor/ awful. Connecting flight from Toronto to YVR was late as as result of leaving late from NFL. Better scheduling."
Pros: "Every thing"
Pros: "Very informed process of why delays were happening."
Pros: "Crew were genuinely always smiling"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "Didn’t make my flight"
Cons: "If the app didn’t send me a message saying my flight had been delayed when it was in fact on time."
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."
Cons: "Serving with patience. Not being late all the time for boarding and for off-boarding."
Cons: "Choosing my seats without paying extra."
Pros: "I had an unexpected upgrading to a premium seat, that was great for food, wine, & comfort."
Cons: "It was cold, I wish they offered blankets. We also had a delay once we landed, watched another plane come in & disembark while we waited. And there was a huge luggage delay of 45 minutes while we all waited at the carousel for our bags. I’ve never had to wait that long before."
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "Sensible ticket price"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Pros: "The flight left on time, boarding was orderly, I got a window seat."
Cons: "The seats were uncomfortable (very little leg and arm room, chairs didn't recline at all), WiFi was unavailable."
Pros: "Great service when checking in. Flight on time and comfortable."
Pros: "I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. T"
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "Thought the flight left a little late, we still arrived on time."
Cons: "The seats weren't that comfortable. Though I'm not fat there was little room to move left or right there was however ample leg room considering I'm fairly tall. Though the flights are quite expensive no meal is included., only drinks and snacks."
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Cons: "The washrooms had no water from their taps"
Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."
Pros: "I liked the stewardess. She was very friendly and funny. I was booked for row 2 isle seat, first on first off.. No one else with me , had the row to myself. Comfortable seats. It was the Plus seats."
Cons: "No entertainment on board. You had to have already down loaded West Jets app. Didn't know that. Last time I flew WJ there was intertanment. I asked before I left Canada if there was in flight duty free. From LAX to YVR. I was told yes. So didn't purchase any. Only to find out, a big fat no. Haven't for quit awhile.Super. Landed at YVR, went to WJ to find out about luggage. Told me I have to get a hold of Qantas. They had nothing to do with it. Went to Qantas was sent to a place that was closed. Two days later got a call from WJ asking why I didn't pick up my luggage. I told him the story. He kept saying why didn't I go to them. Because I was told it was Qantases fault. Got luggage 2 days later, damaged. I'm thinking maybe the case fell off the conveyor belt while loading in Melbourne ."
Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Pros: "Our flight moved up one hour from our original booking, which wasn't ideal, though we were rerouted, transferring in Calgary rather than Vancouver. This should have saved us time, so we didn't mind."
Cons: "But then we sat on the tarmac in Toronto for an hour and a half, which cause us to miss our connecting flight in Calgary. In the end, we got home later than planned. The flight was fine, but the changes and delays were frustrating."
Pros: "Seats are fairly comfortable. Everything mostly went smoothly."
Cons: "Cannot use the in-flight entertainment system due to not having the WestJet app. Not able to download the app in flight. WestJet should at least provide a $0.99 internet option for 5 minutes, or allow free internet access to the App store for a few minutes to download the WestJet app."
Pros: "We took off, we flew, we landed and walked away."
Cons: "5hrs and 9min flight time. Add boarding and alighting at the other end - adds up to over 6 hours travel time. WestJet will supply you with a coffee or tea and a cookie, pretzel or cheese stick packet. Wow! You get to watch fair selection of movies etc on your own phone or tablet - IF you have downloaded the app BEFORE you leave the terminal.Wow! If you need to wait for the bathroom the stewardess tells you to wait in the aisle behind row 3... really? So I can't just stand here in the galley and wait... no sir, behind row 3. Best advice - fly Air Canada - these guys do not deserve your money!"
Pros: "I had my mom who needed wheel chair assistance, and an agent helped push her and made sure she was comfortable. I couldnt have asked for anything more. Very appreciative of the considerate service and help."
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."
Pros: "Quick and efficient boarding"
Cons: "No tv screen"
Pros: "The crew was very helpful."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Safe and peaceful flight"
Cons: "A little bit late"
Pros: "Didn't realize that I had purchased a Wrstjet Plus that slowed me to get work done"
Cons: "Having to be re screened between LA flight and Victoria flight at YVR"
Pros: "Go from point a to point b"
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Pros: "Haven't flown Westjet in years. Don't know why but I don't have sore kneecaps, was served great coffee, the stewards always smiled and had funny things to say, and the gate keepers were happy and honest. I'm going to be a frequent flyer now for sure."
Cons: "I didn't like....um....nope. no complaints"
Cons: "I'm a bit disappointed by the services provided by Westjet: 1) I never received the confirmation of my fight/booking from Westjet; 2) I was not aware that the connecting from LA to SJ and SJ to LA were operated by different companies therefore I was not able to check in or even to check the gate information at the airport. I almost missed my flight from SJ to LA in the early morning 3) at the SJ airport, I was not aware that the flight from SJ to LA was operated by Delta not American airline. However, the Westjet customer services 1-888 number listed in your Kayak confirmation was not a correct number. I even tried to look up another customer services number of Westjet by searching the Westjet website, the number I found was not in service neither. I almost missed my flight from SJ to LA 4) At the LA airport I was told that I was not able to board the flight because I did not have the Canadian ETA. they said they would pull my checked luggages and flight them with my re-scheduled flight and will be shipped to the final destination Vancouver, Canada. when I arrived Vancouver, both suitcases were not arrived with my flight. One arrived with my original flight and the second were missing. The agent could not even tell me where the suitcase was. Moreover, the second did not arrive the time I was told it should arrive. My second suitcase was not allocated even before I left Vancouver to Europe one day after my travel. 5) No one responded to the luggage services number provided in the document. I could only successfully login to the link for the checking the status after I returned home in Brussels. 6) I was told that the second suitcase will be delivered to my home in Europe by another company. Currently I'm still waiting for my second suitcase."
Pros: "Direct flight from my hometown of Palm Springs Ca to Vancouver Canada"
Cons: "Left late and I arrived 35 min late had to go through customs and didn't make it from international to domestic. Rebooked a flight 3 hours later for $75."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Cons: "They lost my sleeping bag before my backpacking trip forcing me to buy a new one and would not reimburse me."
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"