Best experience to travel to Puerto Vallarta
We , of course, had no entertainment. Good trip.
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip."
Cons: "See above"
Pros: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Cons: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Pros: "Quick, efficient, left on time and landed early. Seamless transitions and systems."
Cons: "Food/beverages are overpriced."
Pros: "Alaska is a great airline."
Cons: "Free food would be awesome."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Cons: "They didn't have the menu item I most wanted, the harvest salad, but no big deal!"
Pros: "Great crew"
Pros: "Economy tickets this trip and seated in Row 13 wasn’t too shabby! But passengers need reminding that airplanes deboard in ORDER.. a seat 15 need not shove in front of my 12 year old son.."
Cons: "Late flight and too many dogs who CLEARLY aren’t for therapeutic reasons, but personal.. and NOT well behaved ( barking & jumping .. and on ME, btw..love dogs, have 2 myself but my expectation is a dog in the plane with people ought be ofthe best behaved variety.. screaming babies need Benadryl, parents need to be notified of this, because we ALL pay the same price for tickets and need not be subjected to an acoustical assault for 2/4 hours of a flight ✈️."
Pros: "I’ve taken this flight several times now and it’s always good. Great crew, great service. Love Alaska"
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Cons: "There was no entertainment on Alaska"
Cons: "No drink service - not even water."
Pros: "The direct flight from PIT to SEA was awesome!!!"
Pros: "I missed my initial flight to Portland and people with Alaska immediately booked me for the next flight out. It was incredibly reassuring to have their help and patience. Even when there was a mixup with seating, the stewardesses took care of me and made sure I had a seat. Thank you Alaska, you made it right."
Pros: "flight delayed upon take off"
Pros: "Arrived on time and in one piece"
Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."
Pros: "My seat was great . The flight was smooth and on time both ways . The staff was friendly."
Pros: "At least I found one film that was not junk"
Cons: "Too many stupid films"
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "Easy procedures and seat options. Helpful staff. Quick flights."
Cons: "Couldn't get gogoinflight to work following directions on the card."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Cons: "Late departure, late arrival, stuck half an hour on the ground before being able to get out of the plane while the PA blasts a message about Alaska being the most ponctual airline : a joke"
Pros: "No space for my small duffle bag in the overhead binders"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Pros: "On time..."
Cons: "No service, no snacks!"
Cons: "My reservations were canceled unknown to me. I came down for my daughter to have surgery. This was already a difficult time I certainly didn't need to be told at the airport my reservations had been canceled! Just unbelievable"
Cons: "seats were very tight"
Pros: "Serves the area I needed to go, luggage handled efficiently with carry-on's loaded and checked in items accurately delivered."
Cons: "Really bad snacks, no charging plugs for short flight. No movie options for short flight."
Pros: "I liked the way the flight attendants handled a moment of confusion when some customers thought their mother was supposed to be on their flight, but had not boarded. They were given the correct information clearly by the person in charge And during the intermittent times of turbulence, they calmly stated that the beverage service would resume when it was safe to do so."
Cons: "I only wish all the customers would be more neat and tidy up after themselves when using the restrooms....."
Pros: "On-time, no unpleasant surprises."
Cons: "Flight was delayed."
Pros: "Short flight so no Entertainment"
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "Our flight was delayed from Mexico, so we raced to another terminal from the international terminal at LAX. He gate had actually been closed but they got permission to open it again just for us."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Pros: "It was easy too check in and to make changes. The crew was kind and offered solutions to anything that may have come up."
Cons: "The first plane I boarded seemed to have snow salt on the bottom so it appeared to be dirty but everything else seemed to be great."
Pros: "Once I did get a seat staff was friendly and great."
Cons: "Bought my ticket early...selected my seat....checked in the day before and my seat selection was not showing. Arrived at airport and I was on standby for a seat. Not the end of the world but definitely a little frustrating. I ended up with a middle seat which made it difficult to get to restroom easily"
Pros: "Everything. Friendly crew, smooth flight, on fine, actually early."
Cons: "Wine selection, but you can't complain when it's free!"
Pros: "I was able to secure an emergency exit row seat, that was nice. The crew were all nice."
Cons: "We had to buy meals, they used to be free. The emergency exit row seats cost extra, that is crazy! As a taller person, I shouldn't have to pay extra to have the proper amount of legroom."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Plane got switched and I was moved to the back
Recovery is taking its toll, The Delta employees are burdened with the covid restrictions costing then undue time to make sure they are complaint and its hard to do. Federal law mandating restrictions above local law is ridiculous. I did like the new boarding back to front, been wondering a long time when airlines would figure that out, but drop all the categories for pre-boadrings, only have one: Special needs, Military and 1st class, one call then back to front, half the plane was onboard before it got efficient.
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "I almost lost my flight because of a delay issue, I literally had to run more than 2KM, electrical outlet was not working on business class, a bit disappointing;("
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Never made the connecting flight."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Departure delayed by 1hr30"
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Cons: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Cons: "The flight is delayed 3.5 hours."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Overall i was comfortable. I appreciate that they serve tea & it's not old & bitter tasting."
Cons: "we started to board 10 minutes before scheduled take off so we were late."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"
Pros: "We didn’t crash"
Cons: "Late again ... like WestJet"
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Pros: "The crew was polite and prot"
Cons: "It wasn’t free"
Pros: "Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "The air hostess were very nice and dis their job well. I complained about the baording lady who got us boarded on to flight and they apologized. They saw the whole incident when the lady came on the flight but they did know know her name when I asked later. That served well with smiles and jokes"
Cons: "I went on the flight running through security to make it on time for my flight. Unfortunately security was too long and took a while. I forgot my hand luggage when I grabbed my other bag. I tempted to go out and get it after I boarded. She spoked high toned voice instructing me to go back on flight. I went back and i did... she brought my bag from security I was grateful until she spoked loud in the mid section of the plane to me sarcastically and rudely "so you left a whole bag" and walked out after placing it up. I was sitting way back and people saw it all. I felt she embarrassed and very bad and i think customers should got be treated that way."
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "Crew was great"
Cons: "No charging ports on plane"
Pros: "Airport services were excellent. Wait at check in and security were very little, just a few minutes. We had an awesome experience on both Calgary and Montreal sides"
Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."
Pros: "Crew was helpful and friendly."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "All staff were friendly and helpful.i"
Cons: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."
Cons: "Horrible trip. Never again"
Cons: "Flight crew arrived late delaying take off"
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Cons: "Flight was cancelled unexpectadly. Notified 4am with no resolution but to fly out almost 48 hours later."
Pros: "Punctual departure. (Made my international connection in plenty of time)"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "On time"
Cons: "Very narrow seats"
Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "Everything was fine. The gate agents were very cordial. We took off a few minutes early and arrived early."
Cons: "Not a thing."
Pros: "All the crew"
Pros: "You pay for what you get. WestJet staff are always wonderful. The fligh is a flight."
Cons: "Was't a problem with WestJet. However if ever departing from Vancouver don't rely on the wait times provided in the airport. Give yourself ab addition 30 mins extra."
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"
Pros: "Excellent service and departure time"
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."
Pros: "On time"
Cons: "Tight seats"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Cons: "the wifi is awful"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Cons: "Another American Airlines delay"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "On time"
Cons: "Small seats"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Cons: "Old plane and the movie app kept cutting out"
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Pros: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Cons: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Pros: "The staff was very friendly and did a good job."
Cons: "The entertainment on this flight was non-existent unless you paid extra for the iPads or internet. There were no tv screens on the back of the seats, which was not very pleasant for a 9 hour flight. We tried connecting to the plane's wifi and watching movies on our phones through the Air Canada app, but the wifi was so slow that the movies never even loaded. Additionally, not every row of seats on the sides has a window, and we were in a row that had a wall instead. The plug in our row did not work either so we couldn't charge our phones with it."
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"
Pros: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Cons: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."
Pros: "Vegetarian food needs lots of improvement"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Cons: "Ran out of food.."
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Cons: "no entertainment"
Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"
Pros: "I got from point A to point B"
Cons: "I lost over a day of my trip because a flight was cancelled and wasted 6 hours trying to rebook with no help from the staff, who were extremely rude. Everyone on the canceled flight had to be aggressive at getting a new flight booked because there was no help. Every time you asked an associate from Aur Canada for help, the passed the problem off not taking any responsibility. If your name is on my ticket, then it's your responsibility. Worst experience traveling by far. Also lost over a day of my expensive trip that I've been waiting to go on for awhile and saved my money for a year. I lost hundreds of dollars in events and hotels. Avoid Air Canada if possible"
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Pros: "Friendly crew, modern aircraft"
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
Pros: "The people at Air Canada were friendly and clear with what was going on."
Cons: "Flight was delayed even though the plane was at the gate."
Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Cons: "A three and a half hour flight with a fruit juice and not even a pack of peanuts . Air Canada that was pathetic !"
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Flight was delayed several hours with no compensation given"
Cons: "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"
Pros: "We got there safe."
Cons: "Got to airport in morning only to find out flight delayed 3.5 hours. No prior notification so instead of waiting in my comfortable home I got to wait at airport. Check in lady was a witch - sorry I made you do your job. Bounced my luggage for being 3 lbs over. Lame excuse of plane mechanical problems for delay. My girlfriend flew same flight 10 days earlier and had same thing happen. If Air Canada has that many mechanical issues I'm not feeling warm and fuzzy about them."
Cons: "Plane was broken. Air condition did not worked. Flight was 2.5 hours late. Missed our connection to Budapest."
Pros: "Helpful and friendly crew. Good food. Smooth flight."
Cons: "No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!)."
Cons: "Without notice, flight was delayed more than 3 hours."
Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."
Pros: "The entertainment options were decent. Food wasn't bad. The crew courteous and helpful."
Cons: "The booking and ticketing department for Air Canada messed up quite a bit with our trip overall. It wasn't just one narrow event: even after the delayed flight, and 6 hour phone call to get rebooked, we had to use international roaming charges at the Shanghai airport to call and get them to correct an error they made with our flight out of Shanghai. The flights themselves were alright, but I want to use every opportunity I have to complain about the booking and customer service process."
Cons: "10:30am flight delayed for three hours. They moved my flight to 7:30am and no one told me. Someone claims they did not have my email address. The thing is, I received at least three emails prior to the flight from AirCanada, one was my itinery. So whoever couldn't find my email address must be looking on another planet or something."
Cons: "Flight delayed. Attendant told us to come back tomorrow and we could get on the same flights just a day later. Really?? not that stupid. Had problems getting a room overnight - management said we weren't in the system. Gentleman at air canada desk very rude - even told his partner in front of us he couldn't stand this part of his job."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "The frustrating portion was the airline's lack of desire to fix our problems. The first flight was late because of mechanical issues and then Air Canada was not at all forthcoming in getting us rebooked on the next flight. Something that should have been quite simple involved me having to fight with workers just to get put on a new flight -- nobody wanted to actually do the work."
Cons: "I called and confirmed a special meal 40 hours in advance. They said they had no request form me and gave me fruit,"
Pros: "Generally OK Food quite good, relatively"
Cons: "30 mins delay Cramped even for Economy"