I was supposed to be on business class at first class from Denver back to Miami due to weather changes. I missed my connection and it’s put on a flight to Fort Lauderdale. Instead of honoring my business class/1st class ticket, they put me in coach, but there were two first class seats open. I think it’s absolutely disgusting that I paid for first class $1300 ticket and they put me in economy and they had to open seats available and I have still not been refunded the difference. I ended up having to eat a snack box instead of the meal I was supposed to get and did not get home till 2 AM so I think that’s a little pathetic that I had to live off crackers for dinner And my poor dog ate some cheese and salami. Oh yes, apparently when they switched me to the new flight they forgot to mention I had a service dog
4.0 OkayElora, May 2025BUR - DEN
I was supposed to be on business class at first class from Denver back to Miami due to weather changes. I missed my connection and it’s put on a flight to Fort Lauderdale. Instead of honoring my business class/1st class ticket, they put me in coach, but there were two first class seats open. I think it’s absolutely disgusting that I paid for first class $1300 ticket and they put me in economy and they had to open seats available and I have still not been refunded the difference. I ended up having to eat a snack box instead of the meal I was supposed to get and did not get home till 2 AM so I think that’s a little pathetic that I had to live off crackers for dinner And my poor dog ate some cheese and salami. Oh yes, apparently when they switched me to the new flight they forgot to mention I had a service dog
Excellent service despite turbulence during the flight. Flight attendants were remarkable!
Flight attendant moved my bag without notifying me and was rude to me when I asked him about it. There was no reason to move it.
Very nice and clean plane. Transit time between flights was tight though
So far so good but food and entertainment are not available for this flight
The gate attendant let me walk right by her with a bag too big for the overhead compartment
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Food choices were very limited. Taste of the dishes was average.
I liked all the informational texts. I always knew where to go and when .
Not as good as expected Air Can needs to improve totally rated on internet as worst
flight landed late almost 1.00hr and we 4 passengers missed our connected flight to indianapolis, we need to get the hotel and taxi for the next day flight to home in indianapolis, cost us $ 300 more
the seats aren't the most comfy -- too little padding and I could feel whatever the passenger behind me was doing. Otherwise, it's all good.
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
Just kinda of a bus ride … we could do better. Delay in the flight :(
I can't say as it was cancelled and rerouted to Toronto. I had an unexpected 10 hour layover there. A new delay every hour, Flights overbooked. Misinformation given from registration to help desks. A long exhausting day of travel on the way home.
The only issues I have are the seats are very small and so is the overhead storage. You should mention that while booking flights. I had plenty of knee room but I am wider than my seat, and I am not fat at all. The Mitsubishi 900 models need to be upgraded to western size people. I do not know how a 300 pound woman fit into those seats. I had to continuously lean away from the aisle to keep people and flight crew from bumping into my shoulder. 3 hour flight so no entertainment or food, just snacks and a drink, which was no big deal. The buttery/garlic pretzels were pretty tasty.
I was overcharged either by United or sister airline Air Canada. It's exhausting dealing with companies nowadays that irresponsibly abuse access to credit/debit cards.
Air Canada is the worst airline I have ever flown. They lost my luggage, cancelled my flight, refused to pay for a hotel, charged me for business class even though they changed my flight to economy and there is no process to get someone on phone. Would not recommend Air Canada to my worst enemy.
Planes were clean. Flights on time. Boarding very smooth. Flight attendants were great.
The flight attendants that assisted me were exceptionally nice, kind and helpful
