Too many people crowding the gate when it’s not their time to board
Crew is very assistive Screen auto reboot several times
Sat on ground at Lax for 40 min after landing because some one was at our gate. After a 3 1/2 hour flight it sucks to just sit there and wait for no reason that the pilot could give us. So much for ever getting out of the airport on time.
Good but delta needs to be more upbeat about the boarding process in Atlanta
I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.
Pros: "Crew was very efficient"
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Again all was perfect"
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "Amazing crew! No flight cancellation!"
Cons: "movie selection could have been better."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
Cons: "No entertainment available."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "The crew is always smiling and ready to help you and I really like that."
Pros: "Entertainment was up to date."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Pros: "The crew was great and also the snacks."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Cons: "seats were broken, armrest broken"
Pros: "-Timeliness -Friendly staff especially considering the ill reputation of Delta flight attendants in domestic flights within the USA."
Cons: "-Boarding by zone wasn't carried out. Everybody, other than first/business class, stood in one long line for over an hour. -Quality of food should be improved. Please stop serving starchy wraps. And let the hot tea be hot, not lukewarm. - Please no popsicles for adult passengers. Please serve ice cream in cups."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Nothing cause it didn't happen"
Cons: "The fact that my flight was delayed so it didn't matter because the flught was delayed all the way til the next day."
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"
Pros: "Free lunch and free entertainment, who could ask for anything more."
Cons: "1 hour flight delay"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "Nothing bad and nothing particularly good."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "Air Canada's fights to and from Regina to Milwaukee are way to long"
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Cons: "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Pros: "Thank goodness there was lots of room on this plane, makes it much nicer"
Cons: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Cons: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Cons: "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."
Pros: "Flight was ok overall. Staff were nice."
Cons: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Pros: "Around $700 air fair for round trip flight to Asia is a good deal."
Cons: "The flights between Vancouver and Dallas are small and tight, very uncomfortable. Normal carry on csn not fit into overhead bins."
Cons: "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"
Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Pros: "Once on plane all OK"
Cons: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
Pros: "Everything else was great"
Cons: "No movies"
Pros: "Disable passenger here. They were very helpful and accommodating"
Pros: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Cons: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
Pros: "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
Cons: "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."
Pros: "we had a very good seating distance in row 15"
Cons: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"
Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Cons: "Everything was great except no wifi and average movie selection."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."
Cons: "Flight delayed, did not leave Vancouver until after we were supposed to land in Portland. No tv or wifi"
Pros: "On-time, friendly attendants, efficient boarding, comfortable flight, good entertainment choices, well-paced frequency of food and beverage service."
Cons: "Meal was mediocre."
Pros: "A special thanks to flight attendant Var for the superb service on this flight."
Pros: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Cons: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Cons: "Flight was canceled suddenly. A half hour before take off with no reason given. There was no staff available to help with rebookings and it was the super bowl. I was able to pay out of pocket an additional CAD500 to get on a Delta flight that was just about to leave."
Cons: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Pros: "Check in was smooth"
Cons: "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
Pros: "It boarded and arrived on time."
Cons: "There was no snack unless you paid for one."
Cons: "cost of luggage fees. You collect excessive fees for luggage and when you loose the luggage or it arrives on a later flight you should refund the fee. I was on a hunting trip and my firearm didn't come in on my flight necessitating my rebooking a later flight. You didn't mind collecting an extra $100 to handle the gun case but you didn't deliver on your end. I will never fly to Canada again on Air Canada."
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "The whole experience was excellent."
Pros: "From boarding to disembark net was ok"
Cons: "No refreshment on board"
Pros: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Cons: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."
Cons: "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
Pros: "The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable."
Cons: "There was not free meal"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Cons: "I paid extra for seats with my Spouse and we didn't get them the plane was delayed one hour when we got to Toronto we had to wait for other plane to finally get unstuck from the ramp no impressed considering it was my first flight with air canada I usually take west jet and after that I know why"
Pros: "Flight attendant, as with all the AC flights, was great!"
Cons: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."
Pros: "Nothing positive. Horrible experience."
Cons: "3 mechanical problems. Two missed flights. 16 hours late. Lost luggage. The crew sent us at wrong place, we were stuck in a room until 6:30 am. We had to sleep on chairs. Everything that could go bad went bad. Will never ever fly with Air Canada again. That is a promise."
Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."
Pros: "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
Cons: "no entertainment in flight during almost 3-4 hours of flying time."
Cons: "It was so late, I almost missed my connecting flight. They were not helpful. They did not communicate well and they refused to take any responsibility."
Cons: "NO entertainment. Seats were too small and crowded. We chose our seats months in advance but were given two seats on two different rows and middle seats. We transferred from an overnight flight on Air Canada and the morning flight was very uncomfortable with no complimentary entertainment."
Pros: "crew was nice"
Cons: "food, no warm towels"
Pros: "I'm happy the flight did continue and I arrived late but not cancelled. I have had numerous bad experiences with AC in last couple years with cancellations, being bumped, flight changes - you name it. A mechanically sound plane is worth the wait"
Cons: "Arriving to the airport thinking flight is 30 delayed only to have been dropped off and then find out I have a 2 hour delay. I live 3 minutes from the airport and then I have to sit in airport for 2 extra hours."