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We were reluctant to travel with Air Canada after reading many bad reviews; however, we were more than satisfied with the experience flying from San Francisco to Montreal and back. Seats were comfortable (although on the return flight we had very little leg room) and the crew was friendly and competent. The entertainment was outstanding, with hundreds of choices, from movies to shows to comedy. Our luggage was delivered in a timely manner (a little slow in San Francisco) and we were sent tracking notices all along the way through the Air Canada app. I wouldn't hesitate to travel with Air Canada again.

The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!

it was by far the worst business class experience i've had. the food was awful, the staff was worthless and lazy, the drinks were warm, no blankets. dirty bathroom.

Flight was late from Vancouver to San Francisco but they never announced

First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.

Lack of WC assistance when returning to Toronto and my 92 year old aunt needed. To walk a fair distance with great difficulty to get to the exit and taxis. We were left without assistance after departing from the airport wagon.

It was okay; however, for a long-haul flight, the economy seats were uncomfortable. The seat cushioning needs to be improved. The food served was below average. The staff was good and courteous. They were attentive and helped the passengers where possible.

Flight was ok but being left waiting for over 2 hrs at baggage claim at destination and there being no air Canada reps on hand was totally unacceptable especially after you charged $31.50 to check the bag !! This should be refunded .

Late getting off the plane. Took a very long time to get my luggage. Ended up missing my next flight, had to rebook and get a hotel room. Costed $800

Paid for Air Canada but got Rouge - no entertainment no chargers