Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Everything is alright"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Cons: "The movie selection did not seem extremely varied."
Pros: "Wifi on Board"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "Tiny old cramped plane."
Pros: "The flight was great."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Cons: "I missed my flight because of MU"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Cons: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"
Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Pros: "Staff very nice, plane clean and nice food"
Cons: "Lost lugage not yet delibered"
Pros: "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Cons: "Breakfast food wasn't very good."
How long ,and having to fly west of Regina to Edmonton , then fly over Regina to Toronto 👎, then to puerto plata !! Same on way home, puerto plata to Toronto then fly over Regina to Calgary👎. Then back to Regina !
Miss the tv at least showing the map as one travels.
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Pros: "The crew did the best they could considering the delays."
Cons: "More information on the three-hour delay"
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Pros: "Flights arrived early, boarding was very smooth"
Cons: "Kids on the flight were extremely disruptive despite flight attendants’ attempts to get them settled down"
Pros: "Service is awsome"
Cons: "Timing. The flight was delayed by 1 hour and 15 mins."
Pros: "Seat okay. I have long legs so not enough leg room for me."
Cons: "No complaints"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"
Pros: "Left on time, pleasant crew"
Pros: "The stewardess was awesome."
Cons: "Luggage left behind due to a troubled fire alarm system in the baggage dept of the plane This maintenance issue delayed us 4 hours The ground crew had to push one of their loading tractors out from under the plane after unloading the luggage. Perhaps the PEI airport crew are lacking in maintenance procedures. It's always a little things that get you into trouble and cost lives."
Pros: "Great staff and helpful with checking bags."
Pros: "On time - lots of legroom (after previous flight on Q400)"
Pros: "On time"
Cons: "Temperature on plane was way too hot"
Pros: "En tiempo y algo cómodo"
Cons: "Que no hay aperitivos para ser un vuelo internacional de 4 horas."
Pros: "Sweet and short flight."
Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"
Pros: "Great staff. Overall good considering the cheap flight."
Cons: "No free meal, the pizza ordered was terrible. No tv, only iPads for rent."
Pros: "Great price!"
Cons: "All good! No complaints!"
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "The staff are super friendly. The prices are good and the travel times and locations are convenient and what we were looking for."
Cons: "Checking in was a bit of a pain - there was a WJ staffer helping us with the self serve kiosk. She obviously didn't know how to use it, and just hit the continue button and kept asking us to fill in the personal information on the screens. It was funny to laugh at afterwards but not at the time."
Pros: "Easy access to website. Flight was great and crew was very accommodating, friendly and hospitable."
Cons: "I had to try several times to pick the flight I wanted since the site seemed to refer me back to a flight I did not want. I ended up having to cancel the wrong flight on the carrier’s website after booking two incorrect flights. Everything went very well after that."
Cons: "Lots of delays on different flights for members of our party flying from various points in US to Calgary and on returns. Several folks had damage to their luggage, including wheels torn off of baggage and a cracked ski helmet."
Pros: "WestJet was Great again.... Boarded promptly, and a smooth flight, with friendly staff"
Cons: "Sat be side large man. Took up too much space."
Pros: "Crew and staff very helpful and friendly. Everything on time. Safety considerations."
Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Pros: "Westjet service and staff are friendly and helpful as always."
Cons: "The delay waiting to have the plane deiced before departure was a bit of a pain, but I also know this is out of control of the airline or the airport for that matter. It is something that can happen with the weather, so we just have to be patient."
Pros: "Super fast boarding and check in! Arrived early"
Cons: "The q400 is a terrible aircraft."
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "Short flight. Home on time."
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "All the crew"
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "Excellent staff. I wish american carriers would take lessons from them."
Cons: "I was sitting next to a 5 year-old boy who had a hard time sitting and his mother had nothing for him to do. He kept kicking me, by accident, and was disruptive and noisy. Finally I decided on a counting game with his m &m's and that lasted for about half an hour. I know that West Jet had mo control over this situation."
Pros: "Pleasant flight food and entertainment no used crew helpful and courteous comfort ... seats too close as always but plenty of bin space due to them asking people to check carry on luggage for free ...great idea"
Cons: "You had to have a computer / cell phone to see the movies. In their next fleet of aircraft Westjet should go back to big screens or back of seat screens and have the computer option there as well."
Cons: "It was a little warm and stuffy while loading."
Pros: "Excellent service"
Cons: "Cranky passenger"
Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."
Pros: "Direct, Regina to Orlando Departure and arrival times (9:00 am and 2:30 pm) Price"
Cons: "Maybe a few more free food options for a 4 hour flight"
In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Pros: "The crew was very friendly and professional and the seats were slightly more spacious than a typical US domestic flight, though still not comfortable. The entertainment was excellent. Many of the movies were recent releases and lots of award winners. The earbud sound was awful, but I may have just gotten a dud pair. Luckily I had brought my own. the vegan meal was surprisingly good."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "Didn't have a whole lot of movie options relative to other airlines Food was basic but ok Zone boarding was not a good idea"
Pros: "Love it"
Cons: "Nothing to report."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "Friendly crew"
Cons: "Cramped seats"
Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."
Pros: "Nice plane, solid food."
Cons: "Waaaay too hot."
Pros: "Crew was great"
Cons: "Seats were to close together"
Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Pros: "On time departure Food was good"
Cons: "Flight attendant should be friendlier"
Pros: "I liked how the pilot gave updates and info, especially if they anticipated turbulence. Entertainment was super for such a long flight. Loved the Oscar nominated films."
Cons: "I lost my sunglasses somewhere at my seat and couldn't find them!"
Pros: "It was a mostly empty flight, so there was plenty of space."
Cons: "The only bathroom was locked for landing, which I understand is a policy, however a woman sitting next to me REALLY had to go, and being at the back of the plane while everyone was leaving, could not go ask for it to be unlocked. I felt bad for her... Also, it was not clearly written or easy to understand where our gate was at Cleveland Hopkins. It was a small flight, but it could have been clearer."
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "Check in was smooth"
Cons: "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
Pros: "It boarded and arrived on time."
Cons: "There was no snack unless you paid for one."
Cons: "cost of luggage fees. You collect excessive fees for luggage and when you loose the luggage or it arrives on a later flight you should refund the fee. I was on a hunting trip and my firearm didn't come in on my flight necessitating my rebooking a later flight. You didn't mind collecting an extra $100 to handle the gun case but you didn't deliver on your end. I will never fly to Canada again on Air Canada."
Pros: "On time"
Cons: "Food not so good and far in between"
Pros: "The whole experience was excellent."
Pros: "From boarding to disembark net was ok"
Cons: "No refreshment on board"
Pros: "they had many movies. I enjoyed watching two of them."
Cons: "Food was just okay."
Pros: "I liked that I was switched to Japan airlines. Things went smoother from there"
Cons: "Didn't get to fly the day I was supposed to"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Pros: "Seat number was displayed on the monitor of the sheet."
Cons: "Japanese movies, TV was small."
Pros: "Great airplane service, people and amenities"
Cons: "Missed it due to our first flight being delayed- ended up with ANA air. SCORE!"
Pros: "Fairly quick! Staff were really nice and helpful."
Cons: "Flight was delayed one hour. Very uncomfortable seating arrangements for a long-distance flight."
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Pros: "It was excellent!"
Pros: "Everyone was super polite"
Cons: "Not a single flight during my entire trip, including flying back home, departed on time."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Cons: "Small seat, cold food, main dish was not good, poor selection of movies"
Pros: "Not much. Maybe the boarding is not bad and the flight is on time"
Cons: "The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight"
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Pros: "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
Cons: "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."
Pros: "Movie selection was awesome, got to see Spectre"
Pros: "The seat"
Cons: "Some crews are not have a nice customer service"
Cons: "Food purchase options and better snacks"
Pros: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
Pros: "Crew was great."
Cons: "Entertainment center."
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "This United flight was really an embarrassment when it comes to international flights for many reasons."
Pros: "Premier access makes a big difference in service!"
Cons: "Staff accomodating wheelchairs people is not really pleasant manner."
Pros: "Attendants only came by 3 times. Once with food right away. The twice more with water right at the end. Would have preferred more attention."
Pros: "Great crew, food was good"
Cons: "Still need updated seating for room and comfort"
Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"
Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"
Pros: "The food"
Cons: "Pay for headphones"
Pros: "On time, not crowded, seat with enough space, responsive screen and good sound"
Cons: "The issues was the ordering of tickets. Purchased through ANA but flight was handled by American. 1. Seats for 5 tickets were scattered all over the plane 2. All seats were middle seats and cost more to have an isle seat. Cost extra $500 to change so family was together. 3. No communications that flights were American Airline flights leaving LAX from American's Terminal, not Bradley. Only found out when calling ANA to change seats. 4. ANA could not change seats so had to call American. All-in-all this was a terrible experience in ticket purchasing."
Pros: "Until they can make the chair recline backwards a little more (which, space issues may never allow for and I acknowledge this), and give food a bit more substantial then it won’t be 5 stars. However, exceptional stewartess and captains with humor made this 14 hour flight bearable."
Cons: "The food was so poor I never had such a tasteless food"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Pros: "The crews were very kind and friendly."
Cons: "I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit."
Pros: "Mostly a good experience."
Cons: "The WiFi and TV touchscreen were broken and some of the crew were a bit short with me when I was trying to order snacks and drinks during the flight."
Cons: "Hello I would like to submit a formal complaint. I could not complete early check in yesterday due to website maintenance. I arrived to the LAX airport on time today and due the misdirection of the ticket attendant I wasn’t able to select a seat, which I tried to do online approx 24 hours ahead of time but the site was not working or down. I’m a larger person with spinal impairments and unfortunately I was given a middle seat. This will undoubtedly cause significant pain during and after this long flight. I’m very displeased with this and I would like to request a credit or like compensation for my trouble and suffering. Advance thanks for your understanding. "
Cons: "Passenger next to me didn’t fit in his seat and used 1/3 of mine. Not ok for 14-hour trip."
Pros: "Great customer service"
Cons: "My dear was extremely uncomfortable"
Pros: "Crew was fast"
Cons: "Food was too little and not so great"
Pros: "Flight attendants were very pleasant and helpful. Food selections were very good. Lavatories were well maintained throughout the 14-hour flight, which is very much appreciated."
Cons: "Movie selections could be a little more current, but the options presented were fine."
Cons: "Reputation of United makes you expect bad service"
Pros: "The flight attendants were wonderful."
Cons: "The food was so so - I left very hungry (which is not so good for a diabetic). One of the toilets overflowed and soaked the carpeting by the bathrooms. There was an out of order sign on the door - but no sign indicating the rug was soaked. I left my shoes by my seat - had to throw my socks away. Movies & entertainment was mediocre."
Pros: "Service all crew excellent"
Cons: "Boarding tome"
Cons: "It was united airlines not ana airlines"
Pros: "The flight was smooth and staff was courteous."
Cons: "Uncomfortable seats for a very long flight."
Pros: "Lots of good movies to watch; inflight meal was pretty tasty."
Cons: "Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat."
Pros: "The food was good, the flight was comfortable, the flight attendants were friendly."
Cons: "There was a boarding agent at SFO who was extremely rude. I went to the counter to ask a question, and he blatantly ignored me. Finally, I said "I have a quick question," to which replied bluntly "What is it?" I then asked whether there were TVs on the flight, and he just said "No" and turned his back to me. Extremely rude."
Pros: "Great flight and crew"
Pros: "I wouldnt know"
Cons: "I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup"
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Pros: "Flight was only about 25% full so we have lots of room to stretch out. Appreciated the vegetarian option for the meal. It was tasty."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Ticket price"
Cons: "Long layover"
Cons: "delayed for typhoon then delayed another day because air traffic control delayed my connector"
Cons: "Ana flight attendants are the best!!! Excellent service cheeers"
Pros: "About as comfortable as a trans-pacific flight gets in economy class. Plenty of leg room, great entertainment choices, surprisingly good food - and plenty of it, by the time breakfast came around I was actually too full to eat it!"