Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was doing best for the circumstances of old aircraft and greedy airline."
Cons: "Westjet planes operating on the London-Vancouver route have no screens at the back of the seats. The entertainment system provided over wifi is impossible to connect (spent almost 2 hours trying until giving up) and internet is not free too. There is only paid food on this flight (~ $15 / meal)."
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Cons: "Check-in was bad. Too few staff for too many people."
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"
Pros: "Plane was nice and clean. Crew was pleasant and helpful."
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "Price!"
Cons: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."
Cons: "Flight delayed, did not leave Vancouver until after we were supposed to land in Portland. No tv or wifi"
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Pros: "Crew took very good care of me. They made sure I had a comfort seat."
Cons: "No enough choice of movies"
Pros: "In attempt to recover the failure, they gave one complimentary drink."
Cons: "Planes got messed up which caused groups to get separated. Plane went from a two aisle plane to a single aisle. They had some sort of excuse but I am sure it was primarily to save money since the flight was not full. In flight entertainment kept restarting and the head jack hardly worked. Flight was delayed over an hour due to the plane switch. Also, to top it off they had one attendant that was dutied out so we had to wait longer for another flight attendant. This should have already been figured out before. I have flown Air Canada a lot and this was just not like them. Quite disappointed."