I have a hand injury and the flight attendant denied to help me with luggage, she said "she couldn't help me because I should manage my own way to put the luggage on the plane" SO RUDE
I had two around 6 hours flight and they did not even offer water to us.
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
Pretty terrible, was unable to check out of a flight through the app. Could not check in to my flights with the app. Had to call customer service but they were not much help. Nothing on my itinerary said I had to check in with American Airlines when I reached the United States. I almost missed my flight. I had to run to the gate and get dressed in the tunnel. GOL seemed really unorganized at the desks for check in and took a lot longer than other airlines
Great flight however unlike most airlines there is no WiFi and no power outlets. Overall good flight and would fly them again. Just make sure your devices have power and bring your own entertainment.
Well organized boarding, de- boarding from both ends of plane, friendly and helpful staff. Unfortunately the departure was 90 minutes late.
Very bad organization to accommodate over compartment inside the main cabin. Crew was not helpful at all!
Os passageiros ainda não estão habituados a respeitar o embarque por grupos, que é a melhor maneira de embarque, na minha opinião. Então faltou pulso para impor a regra de embarque e desembarque às pessoas.
Mechanical issues caused our flight to be cancelled 1 hour into the flight; which was an issue they knew about, prior to take-off. There remedy was to reschedule my flights with Delta to JFK and then with United, out of Newark, to Phoenix. However, they never gave me a voucher for the 35 mile trip between JFK and Newark, which cost me $322.00.
P espaço entre os assentos é pequeno. E o voo atrasou mais de 30 minutos.
