Low season | January |
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High season | August |
Cheapest flight | C$ 493 |
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone
Delay was not properly communicated. Service, plane, value of ticker were all great.
Excellent service and food in the Club Class. Warmly recommend. Much better than AC.
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.
I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
The ticket price was reasonable, food was okay, not the best. I would use the service again.
The premium did not live up to expectations. The seats were tight and looked like there was no more room at the rear of the plane for seating then at the front of the plane. Instructions were not provided for entertainment. It was difficult to get the app. The app is not user-friendly. It requires too many inputs by the consumer to get to the correct page.
Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.
I paid Premium class. Given that it’s double the cost, my expectations are higher. I left the flight beyond hungry because they would not give me another dinner, though I know there were several left as we do not pre-order between the two entrees. After this flight I decided the extra cost isn’t worth it.
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
Let people know if carry on is free when you are checking luggage
Your questions don’t quite make sense. There was no food service as far as I know. Short 2 hour flight. Nice crew. On time. Older plane that looks to be ready for a tuneup. Sagging, stretched pockets etc. No entertainment system, screens etc, which makes sense on a short flight. Seat etc at the low end of the comfort zone which I’m sure you already know. Totally okay for a short flight. Sure would not to take a longer flight in the plane though.
Only 2 bathrooms at rear of plane for about 30 rows of passengers. Ridiculous! Long lines passengers alway waiting. On long trip a full can of beverage rather than a little cup would be appreciated and expected.
Delayed by 4 hours. Missed connection back to UK. Ended up 24 hours late with an overnight delay. Westjet offered hotel accommodation but when we got to the hotel they said it was fully booked. Terrible experience
Over an hour late. Lousy flight attendant who was just going through the motions in every aspect of her job. The Dash 8 aircraft is super basic (no entertainment system, small seats, limited storage). Carry on luggage doesn’t fit in overhead bins.
Did not realize this was a super budget airline - we even had to pay for a carry on!
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
My seat wouldn't recline. But lots of leg room was great. Good flight.
The plane for my second flight was reassigned. We had to wait for them to get a different plane out of the hangar and call in a crew
Fly was cancel, change airline, fly was delay not get back to Mexico until this morning at 5am worse travel experience ever my luggage is lost, I quiet honestly requesting refund of my travel, not to mention have to spend more in food and Uber from the airport to my home was supposed to be a 12 hr day turn a nightmare.
I think I was charged for $30 baggage fee when I thought economy included one checked bag.
How slow the security process was and the fact that I had to do it twice - once in Victoria and again in Vancouver - even tho I didn't leave the airport
the flight was an hour late, which made us miss our connection to sacramento. we are having to spend the night in the vancouver airport and fly to san francisco instead. air canada says that since the late flight was caused by air traffic control and not a mechanical issue they won't pay for a hotel, so two senior citizens are going to have to sleep in the food court at vancouver airport tonight. NOT HAPPY!
Not happened yet. Still waiting in the long checking queue at 5:30 am as my flight yesterday was cancelled.
Pros: Convenient flight to Sydney Cons: Paying for headphones, paying to reserve a seat
Flight was cancelled 2 hours before we needed to leave. Spent 1.5 hours on hold trying to speak to an agent. Was given the option of travelling to Montreal and flying out of that airport rather than adding a full extra day to the trip. In flight entertainment did not work during the Montreal flight. "Snack" consisted of a single cookie. I would rather not book with Air Canada in the future. It's frustrating to not have choices as a consumer.