Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Pros: "Very good service"
Cons: "Rough air"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."
Cons: "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "Extremely cold on the plane"
Pros: "The entire boarding process, takeoff, staff were all good."
Cons: "The entertainment system went down mid flight and I was unable to finish watching a show. Not happy about this."
Cons: "My flights were so behind I missed my connection for Toronto to Tel Aviv and was rerouted to London and then Frankfurt but the plane was late getting there as well. Air canada had no crew on the ground and over and hour wait for customer service on the phone so i had no way to find out what my reticketing status was. I was passed off to numerous other airlines and sent through the airport to the incorrect terminals in heathrow causing another missed flight. Air canada did not accept the responsibility to maintain my reservation and get me to my destination efficiently. Even when I spoke with a phone representative the person was rude and never sent confirmation of my flights so I had no reference point for flight numbers or air lines. All of his added up to more than 13 hours of delays on what was already a 24 hour trip. Worst travel experience of my life."
Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Cons: "Delayed for almost 2hrs"
Pros: "Quick easy flight. Everything went smoothly."
Cons: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."
Pros: "There were no issues on this flight. My screen worked and the flight was ok."
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "Delayed, missed connection"
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Pros: "4 hour mechanical delay."
Cons: "See above. I didn't fly as I had scheduled."
Cons: "Nothing stands out"
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Pros: "Great fast flight"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "Entertainment system is outdated and not functional"
Pros: "Once we got underway it was fine."
Cons: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Pros: "Delayed and still on time overall great experience"
Pros: "The crew was friendly and helpful."
Cons: "My tv screen was not working, so I had no entertainment for the ride."
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "Personnel were friendly aircraft was clean"
Pros: "Leg room was better than most airlines as was the food and entertainment choices."
Cons: "Our entertainment system was broken."
Cons: "Flight was 1 hour late departing."
Pros: "Space between seats in economy class"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "No issues."
Cons: "Everything was cool."
Cons: "My tv didn't work"
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Pros: "The fact that I could charge my i phone..."
Cons: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."
Cons: "Very uncomfortable flight"
Cons: "I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary"
Pros: "On time, smooth"
Cons: "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"
Pros: "Quick and easy"
Cons: "Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it.."
Pros: "Not much."
Cons: "There was absolutlely no food. Not eve a bag of peanuts."
Cons: "There was an odor of raw sewage the entire flight. Myself and my son were feeling ill by the time the flight was over."
Cons: "only pretzel, no nuts as option"
Cons: "I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)"
Cons: "They have no customer service."
Pros: "Friendly crew and great pilot!"
Cons: "Not enough leg space!"
Cons: "Early morning flight and the crew ran out food before they got to row 12."
Pros: "I liked that there was a price for a basic economy ticket considering I can easily fly without a carry on or checked bag. This is a great deal and worth the savings for me as a flyer."
Cons: "The process for vetting those individuals with basic economy tickets is slow, inefficient and seems to make the United employees irritated and less willing to help their guests. While I do not want to see the price go back up, I do think United needs to figure out a way to handle the check-in process for those with basic economy tickets without forcing them to stand in a line with those checking bags. it slows down the check in process for everyone, including those at normal priced fares."
Pros: "Everything was fine, there was nothing exceptional about the flight."
Cons: "Just that it was rather cramped but that's pretty much flying on any airline these days, so I can't say that they're at fault."
Cons: "Uncomfortable seating"
Pros: "Great stewardess"
Cons: "Entirely too hot in the plane"
Pros: "Not much. We were late so United gave us free TV access during the flight."
Cons: "The flight was late and let space was very little. We only had one drink and one cookie for a 5+ hour flight."
Pros: "Everyone was pleasant, flights were on time, no baggage lost, very little turbulence."
Cons: "Flight is delayed wonder why I paid for my luggage and my two small suit case not even 25 kilos each , thought limit is 50?"
Pros: "Good leg room"
Cons: "The first class experience was very sub par we did not feel we got our money's worth"
Cons: "2 minutes past when they began to board no effort to try to help with getting on or another flight. Had plenty of time to get through security no call no assistance to find another flight NOTHING! No care to help."
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Flight delayed by shear winds Tight connection made getting food not workable"
Pros: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Pros: "The flight attendants were nice and attentive"
Pros: "Nice staff clean planes"
Cons: "Seats too small no in flight entertainment in first class."
Cons: "My flight was originally at 10:25am and got moved due to fog to 11:00am which is understandable. But the plane gets in and the captain comes off and says he's clocked off. And that the next captain wouldn't be getting in till 2:40. I would think they would've had enough time to line up another captain knowing the fog was causing delays. It made me miss my flight to Houston. I just really think this all could've been avoided"
Pros: "They put me and my son in the very last row of the airplane. I realize this is probably the only way I could afford to fly so I will put up with it, but it isn't very comfortable for 73 year old woman."
Pros: "I was nursing a cold and the staff was offering me drinks and blanket."
Cons: "Departure was delayed by an hour."
Pros: "Fast loading and effect attendant"
Pros: "The crew was very nice as we got on."
Cons: "As usually United over booked and even though I brought my ticket in advance I some how did not have a seat assigned to me when I checked in. Most of the plane had boarded before I had a ticket in my hand. The agent was rude as she could be because I didn't understand how that's possible for me not to have a seat. I think that it's absolutely ridiculous that it's even possible to over sale a plane since there's obviously only a certain number of seats. I think it's ridiculous that people have to offer up their seat and take another flight, I chose a flight time because that's when I wanted to leave and get to where I was going for a reason. No other industry is allowed to treat their customers this way so why does the airline industry do it? Also there's no tv or movies for us to watch while in a 4 hour flight."
Cons: "I didn't like hearing the overhead storage will soon cost."
Pros: "Flight was on time"
Cons: "Have to pay for movies/ shows"
Pros: "Ease of boarding"
Cons: "2 hour delay and missing my connection"
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "Ran on time."
Cons: "Sitting next to a larger gentleman which boxed out my own personal space. Having to stow my suitbag in an overhead bin several rows behind me."
Cons: "The fact I had to buy a tv package when on my previous"
Pros: "Getting off the plane"
Cons: "The drink and snack cart taking forever and causing a line ahead or behind it for the restroom."
Cons: "Scheduled for 7:20pm, but delayed until 8:20pm. Very disorganized way of handling carry on baggage. Not worth the $208 I paid for this one way flight."
Cons: "They did no seat anyone in the safety exit row because they were charging $69 to do so. This is a great hazard in case of an emergency there would be no one to open the aircraft exit door and allow people to exit. Rather, it would cause a stir and a bottleneck of people rushing in an attempt to open a door that is far away. Very disappointed."
Pros: "On time, great service"
Cons: "Plane was full. Legroom poor, as I am 6'2". But I was give an isle seat as requested , so able to stretch a little."
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
Pros: "I was glad to see that the security check line was moving quickly. Sacramento is usually my go to airport when in northern California because it's so much easier to get to where you need to in a timely fashion too."
Pros: "First class was nice but I paid for 1st class for the whole flight and only got it on the first leg. They should have told me that when they took my money."
Cons: "2nd leg was terrible it was over an hour and a half late because they had to replace a toilet seat! I paid for an upgrade for first class and they over booked it so I didn't get it and haven't received my money back. Terrible customer service."
Pros: "that they warned me the plane was extra small and checked my carry-on at the gate for free."
Cons: "that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now."
Pros: "Easy going"
Cons: "Paying for food and entertainment, should be included in the ticket."
Pros: "Nothing at all Delta is very reliable the people that work for Delta are very nice the people that work for United have a lot to learn they need training learn how to talk to passengers I was called a third-grader just because I didn't know where my seat was very irritating"
Cons: "Nothing whatsoever I would never fly United ever again not when there's Delta Delta is very friendly United is not friendly at all the people are very rude it seems like they don't want to mess with nobody this is a very big mess"