Daily cleaning, installation of cabin HEPA filters on flights from Salt Lake City
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Scores according to KAYAK customer reviews
Cons: "Alaska airlines suck"
Pros: "So much food service on board"
Cons: "Boarding organizer in Japan should be better"
Pros: "Everyone pleasant"
Cons: "No GFSnack or almonds"
Pros: "People were awesome."
Cons: "Coffee tasted burnt."
Cons: "Three hours waiting for various issues to be fixed, only offered water once"
Pros: "Short trip in and out. Loved it"
Pros: "Boarding process was very smooth, easiest it’s ever been. I was surprised the emergency exit rows weren’t filled."
Cons: "The inflight WiFi with T-Mobile didn’t work. I wish they had a wider snack variety"
Pros: "Everyone seemed happy and glad to be working"
Pros: "Peace and comfort"
Pros: "Nothing outrageous or out of the ordinary happened."
Pros: "Food for purchase - which is normal in the US. Expected experience in all categories."
Cons: "Checking in took more than an hour. I was flying internationally so was limited to one queue. Thanks to TSA Precheck there wasn’t additional stress. It may have been nicer to have more than one agent handling the International groupngogem the queue length and nature of the trips, which are generally more complex."
Pros: "Always like Alaska flights"
Cons: "No tv’s"
Pros: "Clean, courteous and comfortable. Good job!"
Cons: "Start boarding from the back of the plane first to the front of plane. Some carriers do this with excellent result....quick boarding."
Pros: "Thank you for recycling in the cabin!"
Pros: "Quick, quiet, & cool. Just the way I like it"
Pros: "I continue to like Alaska Airlines and their accomadations."
Cons: "The window was dirty and you couldn't see out of it at all. Overall it wasn't too bad but it could definitely use improvement."
Cons: "I tried to print my boarding pass at home the day before the flight, with an error message "please see an Alaskan Clerk". I also tried to get my boarding pass via phone with the same error message. I also tried to go through Cathay's website, no luck. Cathays customer service is closed on Sunday, and Alaskan customer service said they cannot help me. I arrived 2 hours before my flight from SLC to LAX via Alaskan Airlines, and they were unable to print my boarding pass in time to make my flight. I waited 2 hours in line with other people also leaving at 6am, almost all of us missing our flight.... I am extremely disappointed and would like a refund for this trip. I ended up purchasing another one-way ticket to HKG, and will take the return flight home from Cathay."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "All staff were very courteous. Boarding went very smoothly"
Pros: "The staff was so helpful from the moment I walked in to helping me check in to discreetly giving me a seat belt extender. The airplane was comfortable with plenty of space for a coach seat. I really had a good experience."
Cons: "I have no complaints whatsoever."
Pros: "Flying low as seeing a better view of the ground floor"
Cons: "Loud,!bumby a little compact for my likings"
Pros: "The coffee"
Cons: "It was delayed almost 2 hours"
Pros: "Good trip with good Ser vice."
Pros: "Good airline"
Pros: "Really like the E175."
Cons: "The lady on the kiosk this morning was annoyingly rude."
Cons: "Had a very muggy gross smell in there."
Pros: "Service was great"
Pros: "To cold"
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Cons: "Having to walk up 3 flights of stairs from the plane to the arrival terminal."
Pros: "Excellent -keep the complimentary wine -great."
Pros: "inexpensive flight"
Cons: "Although flight was full and too many carryon bags they wouldnt do skycheck (gate check) except for those with status. REALLY!?!?"
Pros: "And same overall. It was fine."
Cons: "But it was too goddamn hot!"
Pros: "How smooth the ride was. It arrived early."
Cons: "They counted my small purse as a bag. Told me to put my purse inside my backpack then it would be considered 2 bags instead of 3. The flight attendant wasnt clear at all. Did not understand a word. All the flight attendants were rude."
Pros: "Most people get upset when a flight is delayed but I would much rather have a safe plane. I liked the way that customer care handled the situation. I recieved a text message, an apology email, and a follow up email a day or so after landing. I told my father (a much more frequent flyer) about the situation and even he was very impressed by the customer care."
Cons: "Same comment on boarding procedures."
Pros: "Air circulation"
Cons: "Middle seat and space"
Pros: "The Stuartus saving me from a crying baby sitting next to me"
Cons: "Someone took my assigned seat."
Cons: "The seats were absolutely terrible and felt like they were designed to give discomfort. Although the crew members were nice, they took forever to clean up empty peanut bag and drink cup."
Cons: "I really like everything"
Pros: "Flight was on time and staff very courteous."
Cons: "Nothing to complain about."
Pros: "The crew was great!"
Cons: "We had a six hour layover in LAX and our luggage still didn't get transferred to our next flight and so our first 3 days in Ecuador was without luggage!"
Cons: "Passport card not valid for travel, could not take flight."
Pros: "Very good"
Cons: "Never flying with Delta again"
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Cons: "90 minute delay"
Cons: "Bag drop agent was not helpful."
Cons: "My suitcase was broke at some point and also items in my suitcase."
Pros: "Everything went smoothly. Everyone was helpful."
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Cons: "Vegan options"
Pros: "Love the fact that the head rests move to support your head better."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Cons: "Not much legroom."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "The landing was somewhat frightening."
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Pros: "Loved how close the gates were"
Cons: "Terrible customer service. Took two business days to respond."
Pros: "Good drinks and movie selection"
Cons: "Delay and inoperative Sattelite TV"
Pros: "The staff was incredible the plane was great. right on time"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "All Good"
Cons: "Read above."
Cons: "Never again!"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "On Time"
Cons: "Economy seating is very tight and uncomfortable."
Pros: "Nothing at all"
Cons: "Was ok"
Cons: "Need more legroom"
Pros: "everthing went well"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "See above"
Cons: "See abo e"
Cons: "Seating is too crowded"
Pros: "Went really smooth enjoyed"
Cons: "Announcements were difficult to hear. ?static"
Cons: "Spent 90 minutes on the plane before it even took off."
Cons: "Better, healthier food choices would be nice."
Cons: "My seat was very uncomfortable- no idea why. Couldn't get comfortable the whole 4 hours!"
Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."
Pros: "Everything was great!! Thanks so much!!"
Pros: "over great job and service."
Pros: "Every thing"
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Cons: "Updated screens for movies..."
Pros: "Everyone was friendly and efficient."
Pros: "Landed early"
Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."
Pros: "All good."
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "Service was very good."
Cons: "I wish there were more food options"
Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."
Cons: "More room"
Cons: "Seats are horrible with westjet"
Pros: "Westjet is always really friendly."
Cons: "Seats too narrow."
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "Room Sears in row 4"
Pros: "Great price"
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Pros: "Always friendly and helpful!"
Pros: "New plane was nice."
Cons: "Snacks offered"
Pros: "I just love WestJet"
Cons: "WestJet offers very few services."
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Everyone was so friendly and helpful and kind. Keep up the good work! !!"
Cons: "Not a thing."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Pros: "westjet connect to watch a tv show or the news or something"
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "Friendly people!"
Cons: "They automatically gave me the window seat"
Cons: "Good airlines"
Pros: "all the service was very good to us"
Pros: "Everything was excelente very nice personal."
Pros: "Always friendly and helpful...great to see and experience!"
Pros: "Not much"
Cons: "smell, old chairs, lights on the entire time"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Cons: "You guys should be looking into the agencies that book tickets for people. They have a horrible policy in that a mistake can’t be fixed. In today world of customer service this was by far the worst experience I’ve had. I’ll never be booking through kayak again"
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Pros: "Not one flaw, it was very great overall."
Pros: "The seats were a bit cramped, and didn't recline much, but they were okay. The attendants were nice."
Cons: "The lunch/dinner was kinda lame, but most airlines give you nothing these days, and the booze was free, and they gave you two rounds, so it was better than most."
Pros: "Great crew and good pilot."
Cons: "No onboard entertainment and no meal selections."
Cons: "Horrible food for a business class"
Pros: "The new plane. The food."
Cons: "No entertrainment system the whole trip. The flight was delayed over an hour due to overbooked flight."
Cons: "Entertainment selection was mediocre."
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Pros: "Everything was ok except the audio"
Cons: "I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D"
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "Decent leg room , it was good"
Cons: "Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good"
Pros: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."
Cons: "Did not let me check in so I missed my flight. Last time I will ever pay for an Alaska airline flight."
Pros: "We booked premier class and enjoyed the extra comfort. The first leg of the trip went well."
Cons: "The second leg of our trip had a flight cancellation, so we got bumped out of premier class even though we had already paid for it. There was an 8-hour delay in Mexico City and the second leg of our trip was no-frills, so we have to go through Aeromexico's online process to get reimbursed."
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Baby Bell cheese on the flight and good leg room."
Cons: "English announcements were unintelligible."
Cons: "There was plenty of overhead space on the plane when I boarded yet i was forced to check my bag at the gate. Delayed me by at least 15 mins."
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "When coming to Mexico City we had to go they customs, even though it was a connection flight. We received a little paper from the immigration officer and I did not realize it’s importance. I lost it and could not board to São Paulo because if that"
Pros: "The crew"
Cons: "The front desk staff"
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Good hot meal"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Cons: "We were delayed 7 hours and offered $10 USD in food to compensate"
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Pros: "I like that there are USB charging ports under the tv for every seat."
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Pros: "Good movies and wifi"
Cons: "I know its airport issue but I have to say my flight would have been perfect if I didn’t have to wait more than an hour wait line for migration check in Mexico."
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Cons: "This was the last time we trust kayak"
Pros: "Help from attendants"
Cons: "Too crowded"
Pros: "Great customer service and great food and drinks."
Cons: "Every thing was great."
Pros: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
Cons: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."
Pros: "The crew appeared to be working very hard to meet passenger requests. They were polite and pleasant even though the flight was packed."
Cons: "Seats WAY too close together. Very uncomfortable."
Cons: "Gate agent was cold rude and incompetent"
Cons: "Lack of social distancing with American Airlines"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "The wifi didn't work at all"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Pros: "Good in-flight service, comfortable first class seat."
Cons: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Pros: "Free movies and tv"
Pros: "They were so helpful as we checked in and checked our bags! :)"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "Comfort, snacks, boarding process"
Pros: "All good"
Cons: "No entertainment without paying"
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Cons: "Luggage did not arrive with us"
Pros: "Delta is better"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Airlines flying from Salt Lake City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Salt Lake City
Masks required on board, masks provided on flights from Salt Lake City
Social distancing seating
Middle seats unavailable to book on flights from Salt Lake City
Testing for antibodies, testing for symptoms for flights from Salt Lake City
Waiving of change fees. Search flexible flights from Salt Lake City