Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "Window seat"
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Cons: "Keep up the good work"
Pros: "Excellent customer service and flight on time"
Cons: "The particular seat I was in was horrible."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Pros: "Food was great"
Cons: "Trip was long"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Cons: "The 4 hour delay to leave Roatan"
Pros: "This airline was horrible with crew that was highly unkind and stole our duty free products."
Cons: "Crew, service, poor attitude, inability to help passengers. Never retrieved duty free products that we paid for."
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Avianca es la aerolinea que prefiero y continua siendo"
Cons: "Las aeromozas tienen muy mala actitud, parece que uno les está pidiendo plata."
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "Arrived on time, smooth ride great landing"
Pros: "Nice crew"
Cons: "The food"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Cons: "For price they dont give food."
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Pros: "Everything and also we don't whent to Bogota we directly fly to Ecuador so we don't whent to different part but we wait to much"
Cons: "Just to said something and sometime change what they talking but also is good experience to make share I don't have the same experience in the future"
Cons: "lots of turbulence/ storms didn't get movies or food or earsets etc for a couple of hours!"
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Cons: "Falta de respeto a los miembros Diamante."
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "basically everything"
Cons: "the food"
Pros: "This is my second time flying with Avianca, and is being a wonderful experience, the staff is very friendly at the airport and on the plane, flight was confortable, they offer complimentary breakfast or lunch depending what time you are flying , things that the other airlines stop doing years ago, they are also very responsable and honest , I forgot personal documents and my camera on my way going to El Salvador and inmediately they call me to let me know they had them , in general the service is awesome .!! From now on I will always look forward for flying with Avianca."
Pros: "Pasta plate was delicious"
Cons: "Flight delayed an hour Crew Service: 1) Asked for pillow twice and they told me to go find a chair with an empty one 2) Asked crew for a glass of wine and she told me that next time that I go to restroom I can ask for one Upon arrival there was no gate ready so we had to wait longer to get shuttled to Tom Bradley Terminal and there was no communication of this Terminal change (from 2 to Tom Bradley)"
Pros: "Good food"
Cons: "Crew was not helpful, too slow for this type of service :("
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"
Pros: "The flights were on time, with great service. This was a connecting flight with only a 45 minute layover and I didn't worry about my luggage being lost (in then end it was transfered to the connection on time)"
Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."
Cons: "They did not load my luggage in the airplane because there was not enough room. They promised to deliver it to my hotel at the night of the same day, but they did not. They gave me the same excuse, there was not enough room in the airplane, even though my luggage had a priority to be in the airplane. I had to discuss it with the call center stuff for a long time to make the arrangement to receive it as soon as possible. The call center stuff was not very helpful and just gave me a lot of unreasonable excuses. I am very disappointing with Avianca."
Pros: "Good waiting area and attentive gate agents. Good crew and service for the flight, too."
Pros: "I was traveling with an injured hand and the flight attendants were very nice & helpful"
Pros: "Generous food and drinks. Smooth flight."
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "The attention I received."
Cons: "The food."
Pros: "I love that it was easy to get an exit seat(I need the leg room for my knees) and that they still feed people( not once but twice)"
Cons: "Really nothing to complain about although I did have to wait a little long for my bag(we all did)."
Due to an issue with our plane we missed our connecting flight. We had to choose to stay in a hotel or receive two 15$ vouchers for food… we chose the food as we had an early departure time and it was already past midnight. Then we couldn’t use the vouchers anywhere in the airport due to the fact that they wouldn’t take them unless they were printed … all in all we missed a half day of our very short vacation …. I understand things happen it just felt very like no one we talked cared that we missed our flight they didn’t help us in any way until begged…. Very hard night in an airport ….
Everything was great except the hour delay.
Early arrival. NIce plane. Quick trip.
Pros: "The crew amd aircraft was wonderful"
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Missed it"
Cons: "Give me back money"
Cons: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Pros: "The views on this flight are good. The crew was just ok and they should explain where the restroom is."
Cons: "The flight is relatively short so they do not offer a beverage service. However if I fly the same route on Alaska they do."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "They canceled my flight"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Friendly staff"
Cons: "Napkins stuffed in the overhead to fix presumably the rattles."
Pros: "El cumplimiento de vuelos"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Nothing at all."
Cons: "The fact that this is the second time I’ve been stranded at my layover city without a flight out. Also, the second time I had to rent a one way car and drive through the night to make my morning meeting. United is the worst."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Cons: "Flight was changed. Missed an important event"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "The on board crew was nice and polite. And the movie choices was good."
Cons: "I did not like that the flight was delayed more than 90 minutes. And the crew boarded slow after that point"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Good for an economy flight"
Cons: "Too long"
Cons: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Pros: "HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO"
Pros: "The crew was great"
Cons: "The disappointing issues were with the airport process."
Cons: "AeroMexico offered a great service!"
Pros: "Crew amazing, food really good, I just had a better experience because the lack of leg room, my 3 years old was hitting the next seat so the lady totally ignorant and mediocre was arguing with me."
Cons: "Change people seats when they are very picky"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Cons: "Online checking doesn’t work? And you won’t know that until you’ve wasted 20 minutes going round and round...."
Pros: "The price"
Pros: "Crew very attentive"
Pros: "Wifi on bord, staff"
Pros: "The service on the plane is ok."
Cons: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Cons: "I missed the flight because I was given the wrong door information. In additio to this the airline never called the figjt through the speakers. The worse was the cuatomer service. Will never fly Aeroméxico again"
Cons: ""missed" my flight because it took of 30 min before"
Pros: "Was on time and very secured"
Cons: "Did not have tv."
Cons: "I needed assistance and it was kindly provided"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Cons: "My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated."
Pros: "Quick flight, ease going through customs"
Pros: "All members of the staff were very helpful and kind"
Cons: "The ability to reserve emergency exit seats because I am large."
Pros: "The price and flight times"
Cons: "The food and the fact that the entertainment was only in Spainish"
Pros: "Everything was nice"
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"
Pros: "The pilot made a great effort to get us home safely and fast."
Cons: "You can't be happy when you get home 2 hours later than you expected, especially on a late night flight. Also, the plane offers a wifi that doesn't work."
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Pros: "Airline overbooked the flight."
Cons: "Airline overbooked the flight"
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Cons: "The poor profesionalism not having flys on timeline"
Cons: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Cons: "We are not able anymore to get upgrade with the use of certains credit cards"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Pros: "Everyone very nice people"
Cons: "Everything was great"
Cons: "That you hateo pay the 1st.bag"
Pros: "Great customer service and great food and drinks."
Cons: "Every thing was great."
Cons: "Aeromexico lost our luggage"
Pros: "Aeromexico on board service is much better than other Montreal-Mexico flights. You eat, you drink, and you get the feeling that the crew actually cares about your well-being ! Oh and the flight is most often on time..."
Cons: "Checking-in online, getting a seat on the plane before getting to the airport, has been quite quite complicated for me, many times."
Cons: "Flight cancelled with little explanation and little help from Aero Mexico to help us get to our destination. Had to request refund instead and have not seen that yet, either- more than a week later."
Pros: "Crew was very helpful"
Cons: "Respect the original schedule"
Cons: "A full flight during COVID with no social distancing ."
Cons: "The fly was delayed since we leave Veracruz and it was late from Mex to LA."
Cons: "To have movies on board"
Cons: "The staf should be more polite"
Pros: "Very nice and helpful crew"
Cons: "Getting seat assignments was hectic and confusing"
Pros: "The crew was really good"
Cons: "Not conforming"
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Waitng time"
Pros: "Great flight....the connection was fast and easy."
Pros: "Overall. I loved everything but the food"
Cons: "The food.....they should give regular sandwich bread instead of the one they are giving now. Its sweet and does not taste good with ham and cheese. Also, the yogurt was plain. They should have different flavors. I know that most of the passengers did not eat it and threw it way. It's a waste of money."
Cons: "¿Nada más cacahuates para comer? ¡Qué poca!"
Pros: "Smooth flight"
Cons: "Sat on tarmac waiting to leave for 35 minutes."
Pros: "Everything was great!"
Cons: "So, aside from two pretty major things, this was a normal trip. However, these major things were major. First of all, as we were taxiing before take off, the plane suddenly stopped and then continued. It was as though someone slammed on the brakes. The entire cabin of passengers yelped and screamed. Several of us pressed for attention from the flight attendant. There was no response. No explanation. It was very unsettling. Then, the most horrifying thing for me personally was waiting for my dog for over 2 hours. She was sent to the wrong part of the airport. I only knew this after talking to as people workers as possible and frantically looking for my dog. Eventually a gentleman by the name of Phillip really lead the effort to help locate and get my dog to me. Two and a half hours of this. To say the least, I was distraught and spent those two hours crying, unable to speak, and trying not to throw up. I literally thought my dog was dead. Terrible."
Pros: "I loved the blankets and the little box meals"
Cons: "I didn’t like the seats they need more cushion And only 1 flight had Gogo entertainment"
Cons: "Worn seats not so comfortable"
Pros: "One major event overshadowed the flight experience, so I cannot accurately assess this portion."
Cons: "I had seats 18 c&d. A young man with a horrible cough was sitting behind me, beside an older gentleman. The young man was gravely ill and vomiting blood. He stayed in the only bathroom available to the coach class more than half of the flight. The crew refused to let us use the restroom in the front for a couple of hours. A doctor sitting adjacent to me described this to the flight attendants (during the light) and the Captain (after we landed). A shrug of the shoulders was their best response. The front restroom was eventually opened, but everyone on board was anxious at this point. My personal opinion is the young man should not have been allowed on that flight in that condition. A serious lack of concern seemed to prevail. It's hard to determine at this point, if everyone on the flight was exposed to a possibly contagious disease."
Cons: "The cancellation of original flight home and rescheduling us on an earlier flight out of Leon to Atlanta which gave us a very long wait for our connection flight to NYC."
Pros: "Everyone was very helpful from Aeromexico . From Austin to Mexico City"
Cons: "On the return from Mexico City to Austin was totally opposite everyone I ask for help from Aeromexico was rude and to busy on there phone. Boarding attendants where ignoring me. They never looked at me like if didn’t exist."
Pros: "Great services"
Pros: "First class food was not that great and service not that great but everything else was great."
Cons: "Having to sit on the plane on the tarmac for over an hour because someone smoked in the lavatory! !"
Pros: "Very professional"
Cons: "No problems"
Cons: "Well is no way we have to pay 80 dollars for baggage when you always allow 2 50 pounds bags per person"
Cons: "Both flights were delayed, and Aeromexico did nothing to accomodate us. Air attendants were rude and looked exhausted. Worst flight we have ever taken."
Cons: "I missed my flight because of The Connection in MX"
Pros: "I like smaller air planes."
Cons: "We were very late leaving MEX so we arrived in MZT almost two hours late."
Pros: "Very satisfied"
Cons: "No comments"
Pros: "We spent almost 2 hours waiting for the flight"
Pros: "The crew is great."
Cons: "No entertainment."
Pros: "The airport and plane were clean. Easy to follow signs in airport. Greeted nicely by flight attendants. Seats were comfortable."
Cons: "Our flight from Leon to Mexico City left 15 minutes before the scheduled time! Our connecting flight from Mexico City to Oaxaca left 25 minutes late. Announcements about boarding were lacking in MEX. we noticed people were getting line at the gate and followed suit."
Pros: "The beer was nice and cold"
Cons: "The food provided was not very good. Peanuts were not the best. I recall in previous Aeromexico flights, sanwiches were provided."
Pros: "The availability of the flight"
Cons: "The cost was prohibitively high for even a last minute internal flight. I believe that Aeromexico has lost sight of its clientele."
Pros: "It was on time. And crew was very friendly."
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Pros: "Short -time flight, first time experience!! Nice and smooth taking off and landing Acceptable snack on board but could be better on taste and options"
Cons: "Flight attendant didnt explain clearly where to pick up our baggings once we arrived Lack of smile from flight attendant which limited to do their work with some indifference and litlle human warmth Plane seems not to be brand new and is noticiable on leather seats somewhat battered by time and no so cozy. This of course seems to be on coach class only! the overall cleanliness of food trays and back seats is poor"
Pros: "Good flight! Nothing out of the abnormal!"
Pros: "It was very timely"
Pros: "Great people, flight on time."
Cons: "When I buy my ticket, they told me my luggage is free. They charge me 25 dollars. And on my way back 80 dollars for 1 luggage and 1 box."
Cons: "I paid for a more room seat, and it wasn't. It was so uncomfortable"
Pros: "TV's on plane with my choice of movie. Finally got to watch "CHPS". Also, free alcohol!"
Cons: "Everything was great. No complaints"
Cons: "No veggie food even though I requested it"
Cons: "Flight was almost 4 hours delayed so I missed my floght"
Cons: "- Schedule of flight ( New York to Monterrey at 1:40 pm) - Food is below average - I ask people on counter to put my TSA PRE Number and they didn't"
Cons: "Canceled and was not notified"
Pros: "I like the service, this is the first time that I used Aeromexico, I have used other airlines, I can't compare the service with other airlines. The first time for a long time I had a decent lunch and dinner including drinks in ECONOMY, thanks. Staff very kind and available. Reasonable prizes for the tickets."
Cons: "The migration forms were not available in the plane."
No charge for seats on economy class , we should be able to choose our seats without changing. We already purchased the tickets and choose your company. Thank you!
They canceled this flight and I only found out when I got at the airport for my flight, the good thing is that they were able to get me another flight with Latan directly to Brasilia.
6 hour layover in Brasília is tough
I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous
Pros: "Comfortable seats, all on schedule, and kind team"
Cons: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"
Pros: "The crew was realy nice"
Pros: "Good flight! On time! Sit too tight!"
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back)."
Pros: "Great crew & comfortable seat"
Cons: "Changed departure gate without mentioning the gate change."
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Cons: "I had two USB chargers at my seat, but neither worked :("
Pros: "The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all."
Cons: "Better seats with adjustable head rest and functional power outlets."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Cons: "We had a 90 minute delay in brasilia"
Pros: "Very stable flight New airplane Excellent flight"
Cons: "Better food / snacks Boarding through finger and not by remote bus"
Cons: "Internet wasnt working"
Pros: "Reliability of schedule"
Cons: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Pros: "I enjoyed my seat!"
Cons: "They could have started boarding on time."
Pros: "They do everything average."
Cons: "Gol isn't the best company. Just average."
Pros: "Flight on time"
Pros: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
Cons: "Flight delayed over one hour!"
Cons: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Cons: "Very nice crew. Attentive, professional and kind"
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Pros: "Good landing"
Cons: "Messed up when looking for a seat ..many people from front door n many people from back door"
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Pros: "I’m time quick to board food and drinks free"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Pros: "Offered assistance to us, even when we didn't ask. Thanks."
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Pros: "Service was great"
Cons: "A little delayed flight :-/"
Pros: "Quick boarding, smooth flight, and my checked bag was waiting for me at the carousel by the time I got down to baggage claim. All in all, a very easy flight"
Cons: "The carry-on bag policy is a bit unusual so I ended up checking the suitcase I’d typically bring as carry-on"
Cons: "All ok"
Pros: "In general is fine, but the same price of all the other airlines . I flew 3 hours and no tv! (and no meal) I'd fly Avianca next time: They all have your personal tv and gives you meal even for short flights."
Cons: "It was on time."
Cons: "Old plane. One hour of delay. No one explain the reason"
Pros: "Espaço entre assentos"
Cons: "Não tinha entretenimento"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Pros: "Space between seats"
Cons: "Lack of food options"
Pros: "Got me there on time"
Cons: "Charged for coffee. No in-flight entertainment, crew was not all that friendly"