Flight delay was longer than flight itself and bumpy descent, but easy flight and nice crew.
Korean short ribs were served! Delicious! Excellent alternate choices as well. Ribs were initially sold out and then i checked back and they were available again. Free, included with my ticket.
Pros: "Nice crew"
Cons: "Smoother flight"
Pros: "Yes very accommodating and friendly!"
Cons: "Nothing it was a great flight!"
Pros: "The crew were very diligent in serving water and drinks."
Cons: "It was perfect"
Cons: "We landed 10 minutes early, but spent 30+ minutes sitting on the runway due to not having a gate. Maybe it’s the airport’s fault, but we heard nothing from the crew and it got quite frustrating."
Pros: "Each seat had its own built in free movie option."
Cons: "We were delayed for three hours and they really had no other options and didn't offer any apology gifts in condolence. I had two small children and they didn't even offer a snack."
Pros: "Comfortable flight"
Cons: "Delayed 1 1/2 hours, mechanical issues"
Pros: "Flight time just over 4 hours! Great service."
Cons: "The bs. Every 20 min they said 20 more min."
Cons: "While I understand the flight attendants are there to ensure our safety, a little more empathy would be greatly appreciated. Tone is everything."
Pros: "Great crew"
Cons: "Very slow checkin. No urgency. Boarding pass machines were broken so everyone had to wait in line and struggled to make flight."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Cons: "No online seat assignment ... had to switch seats with other people on the plane."
Pros: "Flying out of Santa Barbara was easy and the staff was super helpful and nice. I would do it again."
Pros: "Seats and wifi we're good. Staff were nice and professional."
Cons: "As the headline says, our plane was grounded prior to arriving at our departure airport and we got a plane that wasn't being used according to the pilot. Well, as soon as we stepped on it smelled like an unventilated restroom. The smell never dissipated."
Pros: "Ease of access Friendly flight attendants"
Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
Pros: "Ground personnel were kind, empathetic and helpful to me as my home was burned down in the Santa Rosa fire. Flight personnel were friendly, funny, professional, and attentive,.The plane was clean and my checked luggage was out inunder 15 minutes enabling me to catch the shuttle that left SeaTac 1/2 an hour after landing."
Pros: "Alaska staff customer service"
Pros: "on time departure"
Pros: "Good customer service.! And great employees."
Cons: "They're on time and very friendly."
Pros: "There needs to be an option N/A for the answers."
Pros: "Alaska was very efficient, left ahead of schedule, arrived early. No food service, drinks only. No entertainment center. Short flight."
Cons: "Crowded seating."
Pros: "Exceptional flight crew - attentive and friendly."
Cons: "the lost my luggage"
Pros: "Everything went smoothly and crew was pleasant and efficient. I always fly with Alaska when possible!"
Pros: "Early areival"
Cons: "Plane was old and seats were really worn. Not very comfortable at all."
Pros: "No turbulence was felt during my flight"
Cons: "Food choices."
Pros: "Crew was very pleasant and friendly"
Cons: "Payment for wifi"
Pros: "Flight was efficient from SBA to PDX but almost 2 hours late on return"
Cons: "Almost a 2 hour delay on return!"
Pros: "Crew was friendly and professional; boarding was rushed; cabin was clean, but seating was very cramped; entertainment was v good (and currently free) using own tablet, phone, or smart phone."
Pros: "We left a little late but arrived early, great job Alaska!"
Pros: "easy check in. (emergency seat with no extra cost) kind staff. board on time. but not declined seat, new plane with two power outlet."
Pros: "Flight was outstanding, only complaint was the security in Boston. It was very slow."
Pros: "Love your direct flight to Santa Barbara.wish you had more than 1 daily."
Cons: "Long walk to terminal on return,glad it wasn't raining. I was in back . Crew was a little loud talking to each other on last stretch of flight. They kept opening and closing the overhead bins during the flight . I have no idea why ,but it was somewhat annoying."
Cons: "Delayed way too much"
Cons: "Got in later than expected into Seattle, so had to rebook my shuttle and delay it an hour. Not awful but certainly an inconvenience."
Pros: "Everything was conducted professionally and calmly."
Cons: "The weather was bad, but the airline does not control that. ;)"
Pros: "The staff in the airport as well as on the plane were friendly and provided prompt service. Flight was quick with arrival estimates being on the over rather the under, nice little surprise."
Cons: "Actually boarding the plane and getting off took a little longer than I liked, even for a medium sized plane. Might have been more efficient had people gotten to all their seats first and then put luggage away."
Pros: "Once again...the timeliness of all four flights was greatly appreciated."
Cons: "The boarding of my final flight from Portland to Redmond was a bit chaotic because the gate attendant did not call out specific rows for boarding. It turned into a bit of a cattle call and once inside the cabin of the plane there was much more standing around while people stowed their carry-on bags and settled into their seats. Loading from the back to front was done on the other flights and it was much more organized that way."
Pros: "Nice clean airplanes. Quick and timely flights."
Pros: "Smooth process"
Cons: "No meal given. No entertainment."
Pros: "Service was great and comfortable"
Pros: "Nice seats and great amenities."
Pros: "Pricing of extras like food and roomier seats are very competitive. I didn't take advantage of these because of the short flight but I would for a longer flight. The crew were also very friendly and attentive."
Cons: "The plane I was on was the one model in Alaska's fleet that didn't have power ports, not a big deal for a short flight though."
Cons: "My screen didn't work the whole flight. Cabin staff had to be asked 3 times for help and didn't respond at all to first call of bell. No check back to see if problem resolved. They allowed a man with 2 mask vents on the plane despite having said there not allowed."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Cons: "Flight was super hot! And uncomfortable. Not sure if A/C was working"
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "Once getting on the plane, experience was great. 15/10 on the inflight entertainment option. Was not expecting that luxury and was super grateful! Flight attendants were amazingly sweet and helpful. (Cali and Stephanie)"
Cons: "the gate was never posted on the mobile boarding pass, online, the tv next to the gate or the airport boards (it was never posted anywhere). Everywhere said TBD or was blank when everything else was filled. I only accidentally found the gate because I knew my flight should be boarding so I went to all the lines and it ultimately was the unmarked one and I had to ask the person at the desk. I almost missed this flight because the lack of communication on what gate the flight was from."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "Late boarding, WiFi didn’t work. Small seats. Why do I continue to fly you guys?"
Pros: "This seats on this flight were very comfortable."
Cons: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Cons: "They need more space and better food"
Cons: "We stay stuck in PVR"
Cons: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"
Pros: "Getting home"
Cons: "Not being delayed. Not waiting an hour for our bags once we got off the plane."
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "Your seats are small and you never turn the fasten seatbelt light off"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Airplane did not have plugs for phones nor head recliners"
Pros: "The in-flight entertainment"
Cons: "Our flight was delayed because the plane was waiting on 4 fight attendants so because of that our flight got delayed. Then one of the crew members was done with his shift so we had to wait for more crew members which delayed our flight even more."
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Cons: "They announced there would be inflight WiFi, but they never turned it on."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "Re-routed due to aircraft maintenance issue for 2.5 hours."
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "seats were roomy, left early"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "Terrible. Old airplane, bad food, no entertainment. To avoid in the future"
Pros: "Arrived in Dallas early"
Cons: "1. Flight crew stopped coach passengers in the middle of boarding to take drink orders from first class passengers. Very rude and unnecessary. 2. Flight crew allowed passengers to wait for the restroom next to the pilot access door. At least five times with single passengers waiting and once with two waiting. Crew said nothing. 3. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. At least one seatbelt remained unsecured and one child had a backpack on his lap during takeoff. Very unprofessional crew. Credit card promotions over the PA system were very annoying and unintelligible."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Smooth flight, on time!"
Cons: "No food offered on 1st leg, but it was on the menu card."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Flight attendants"
Cons: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Pros: "Everything was on time!"
Pros: "They were offering free checked carry-on luggage at the gate so took advantage of that which got my wife and I pre-boarding. Which was a good thing because the overhead bins were awful on this dinosaur plane."
Cons: "I thought we were getting a history tour upon boarding as one of the first airplanes ever constructed or something. There should never be an airplane that doesn't have personal entertainment on board for an 11+ hour flight. The main cabin had two monitors up front on each side and one in the middle section. We paid for "premium" seats, no charging options. The overhead storage could barely hold the smallest of carry-on luggage. The food was mediocre at best. We were pretty close to the front but every time the beverage cart made it to us the wine was already empty from the previous passengers. Overall pretty miserable flight"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Pros: "I didn't like anything"
Pros: "Flight was on-time and arrived early"
Pros: "The crew were friendly. We arrived ahead of schedule."
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Pros: "Got there"
Cons: "Way too expensive"
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "The crew was average"
Cons: "It was an average flight ... nothing to complain about !"
Pros: "Good Flight"
Cons: "I was satisfied with all service"
Pros: "Friendliness of the crew."
Cons: "There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay."
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Pros: "Everyone was cordial"
Cons: "Entertainment system, especially the sound was poor"
Cons: "Mechanical Maintenance"
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "The seat space was good and the flight ended without incident."
Cons: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Cons: "The plane are old. The over head bends are smaller than any plane built recently. The enteratianment system has issues and the headphone noise comes out blurred (I overheard other people having the same problem), the staff is rude, the food was awful, and I was late arriving on both flights (we never left on time)."
Pros: "Flights were very good. I was concerned about the buy food on board option but it worked well. The food was good and it cost less than buying in the airport and bringing on board. Using the charge card to pay wend smoothly and seemed not to slow the process at all. Good job Air Canada."
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Cons: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."
Pros: "Great crew"
Cons: "Air Canada changed this flight to a red eye. And didn't let us know until months later by then we had booked our accommodation they don't allow refunds so we had to go regardless. But let me tell you we would have cancelled if possible"
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Cons: "This was a terrible flight. We were delayed and rerouted to Toronto but not given enough information. We spent an average for an hour waiting for take off each time."
Cons: "serious delays and the staff were not very friendly. Weren't willing to go above and beyond for travellers that had been sitting in airports all day! Probably one of the poorest crews i have encountered on Air Canada."
Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "The staff were great!! So friendly and helpful although it was an hour wait to get to customer service she was very helpful in getting me on a flight hours earlier than the one I was booked on. She was very empathetic to the fact I was supposed to be in Calgary at 10:30am and the flight I was booked on wasn't going to get me there until 11:30pm"
Cons: "All day I had been reset for flights I were going to miss. When I fianally made it to Toronto and I get put on the 3rd flight to leave for Calgary...thankfully for the last noted above. In the end I missed my ride from the airport and had to rent a car. It made for a very long day!! Although the staff were friendly I just felt shuffled all day"
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Pros: "I approached Air Canada and changed my flight to fly directly from Vancouver to Saskatoon and eliminate several hours of waiting in the airport and another stop."
Cons: "I had to pay a change fee."
Pros: "Service and pricing presented a good value to cost ratio"
Cons: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Pros: "very pleasant"
Cons: "nothing really"
Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."
Cons: "The screen was not responding well"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Pros: "Eventually they got us there."
Cons: "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Pros: "Safe landing. Rescheduled and was only 1.5h behind"
Cons: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Pros: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Cons: "It was late arriving in from TO. We had to pre board due to a handicapped companion and there was no time to settle with all the rest of the passengers shoving to get on due to the lateness. The majority of the flight was through turbulence. No one helped with placing bags for the handicapped in the overhead. They did not call for the wheelchair at arrival nor was there an attendant att arrival to push the chair up the ramp."
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Pros: "Crew was nice and accommodating, wishing more crews were as great and friendly."
Cons: "Non business class passengers were constantly using the business class bathroom, curtains were not drawn."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Pros: "Flight attendant decided this was a water-only flight. No particular reason, just lazy."
Pros: "Stewardess was pleasant. Left on time."
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Pros: "Checking in was simple with no problems. They made the process easy. Very courteous!"
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
Pros: "Crew was friendly"
Pros: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Cons: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Pros: "We will never fly united... NEVER EVER AGAIN"
Cons: "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
Pros: "No entertainment and have to pay extra for any eats."
Pros: "On time, very pleasant crew"
Cons: "Very tight quarters ..."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Cons: "Flight was canceled and attendant very unhelpful"
Pros: "The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case."
Cons: "The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded."
Cons: "Customer service is very inneficient"
Cons: "Missed both my connections"
Pros: "It was a long day with the delays which ended in a missed flight to Vancouver. Great service in providing accommodations and food voucher. Much appreciated. Made getting home a day later as I have another 6 1/2 hour drive to get home. Overall a good trip."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Pros: "United canceled my flightl"
Cons: "United canceled my flightl"
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "Short flight"
Cons: "Long taxi to terminal at LAX"
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Cons: "A small bag of small pretzel mix was tasty, but there used to be more."
Pros: "Always a good fight, very short."
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Pros: "We were very comfortable except for the fact that our flight was delayed so that we were on the plane longer than necessary since we boarded and then the pilot was informed of the delay."
Cons: "Sitting on the plane an extra 40 minutes. ( this did not delay our trip as we made our connecting flight)"
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Cons: "The seats had no infotainment system No food Cramped"
Pros: "On time flight"
Cons: "Lack of meal service"
Pros: "Informative Captain. Made up time in transit."
Cons: "In flight entertainment did not exist and a fee was charged to access content online. This does not meet industry standards. During boarding, airline agent told me my one allowable carry-on item had to be checked because of limited space in overhead bins. Upon boarding the plane, there was clearly room for more luggage to be stored overhead. One flight crew member served complimentary beverages by serving the entire can. The other served by pouring only some of the can into a cup. Again, this does not meet industry standards, from the perspective of a reasonably well-traveled flier."
Cons: "My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home."
Cons: "Planes have mechanical issues, but they could have done more things at the same time like reboard while the post repair system checks ran and sort out baggage weights so that there weren't delays on top of delays. That was after not noticing issues with the plane until after waiting for late passengers and taxiing out. We arrived 4hrs late for a 3hr flight. They also only had one agent to rebook flights and assign hotels at the end even though they had hours to know the connections would be missed."
Cons: "The most unpleasant crew we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their customer treatment training."
Pros: "Not much"
Cons: "No leg room. A bare bones airline."
Pros: "Flight attendants are nice"
Cons: "The plane is very old"
Pros: "The crew was very friendly and boarding on and off the plane was very easy"
Cons: "The seats were extremely uncomfortably. We had a nearly 6 hour flight with no tvs which wasn't great either."