Cons: "no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry."
Cons: "Flight delayed 1hr"
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "Airplane was comfortable."
Cons: "4.5 hr delay in Hong Kong airport."
Cons: "Tv in the seat to make the long flight pass more quickly."
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Pros: "Flight and ground crew handled a cancelled flight perfectly, with good communication with the passengers, efficient handling of bag retrieval and hotel accommodation. “Rescue” flight following day was appreciated."
Pros: "Crew friendly"
Cons: "No entertainment option for longer flight?"
Cons: "1.5 hour late boarding"
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "Very friendly and helpful crew."
Pros: "It is nice to fly on an airline that seems to still care. Lady accross from me obviously had a fear of flyig and the attendants dis a great job of trying to calm her. They were more than helpful directing the lady next to me on where her departure gate was as well"
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "The friendliness, the options through the app with movies etc"
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Seats pretty small and the guy next to me came over the dividing line the whole trip."
Cons: "Wasn't quite sure where to leave my checked baggage (that became checked when it was a full flight & asked for volunteers to check baggage for free to free up space in the cabin. They said by the elevator, but I did not want to leave my bag unattended."
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "Got me home!"
Cons: "Had to walk from the terminal to the plane in -18° !weather"
Pros: "Landed safely."
Cons: "No communication that flight was cancelled. WiFi didn't work."
Pros: "Short, but sweet flight"
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Cons: "Friendly. And a nice quick/smooth flight."
Pros: "Absolutely nothing about this extremely delayed flight"
Cons: "I was stuck at Pearson International for 5 hours before I was able to get on a different, direct West Jet flight which also ended up being severely delayed."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Pros: "Nothing"
Cons: "Everything! Staff were horrible"
Pros: "Quick boarding on departure and exit at arrival."
Cons: "Delayed flight."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "Carousel number although we only had carry-on"
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Cons: "Sat be side large man. Took up too much space."
Pros: "Aisle seat and the crew was great!"
Cons: "Nothing"
Pros: "Staff, professionalism, variety of movies"
Cons: "Small seats, little recline. No blankets or pillows available except for purchase. Must have a phone or tablet to watch movies unless you pay to rent one - smaller screens and more awkward to watch comfortably. Only snacks provided but no actual meal as part of your ticket. Seems alot of amenities cut back to save money"
Pros: "We were traveling with an infant and a toddler and the staff was helpful and gave us info about which bathroom had a changing table and how to hold the infant during take off and landing without us needing to ask for it."
Cons: "We had a bit of delay because the plane came in late but luckily enough the winds were favorable and the pilot was able to catch up."
Pros: "Flight attendants were very helpful with my baby who was a little fussy."
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Cons: "the seats are a bit confining."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The crew was very helpful and polite. Short efficient trip."
Cons: "Nothing."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"