Pros: "Crew was great."
Cons: "Boarding process was a bit chaotic"
Cons: "Flight delayed 1hr"
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Fair cost benefits"
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Cons: "Explain the reason of the delay to us. Service while boarding was very poor No smile or welcome"
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Pros: "Entertainment system was easy to use"
Cons: "Boarding was chaotic, jammed, not that friendly."
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Pros: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Cons: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Pros: "Boarding went well. Although it was a full flight, they asked for volunteers to check in hand luggage (free of charge) I did, trying to help. But once I picked up my luggage and got to destination point, I noticed that 2 small items (gifts for family) had been pilfered. Not happy and will not volunteer to help again."
Cons: "No food on plane, no entertainment,( unless you download the app) Above pilfered items"
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Cons: "The WiFi and tv on the app weren’t working"
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "Short, but sweet flight"
Pros: "Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "No stops in US."
Cons: "Small seats."
Pros: "Carousel number although we only had carry-on"
Pros: "Friendly staff. Flight was on time. No overbooking."
Cons: "Sat be side large man. Took up too much space."
Cons: "Snack was very minimal with no selection or option to purchase more."
Pros: "Aisle seat and the crew was great!"
Cons: "the seats are a bit confining."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The crew was very helpful and polite. Short efficient trip."
Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"
Pros: "Excellent staff. I wish american carriers would take lessons from them."
Cons: "I was sitting next to a 5 year-old boy who had a hard time sitting and his mother had nothing for him to do. He kept kicking me, by accident, and was disruptive and noisy. Finally I decided on a counting game with his m &m's and that lasted for about half an hour. I know that West Jet had mo control over this situation."
Pros: "westjet connect to watch a tv show or the news or something"
Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"
Pros: "Price, staff"
Cons: "Uncomfortable seats, no padding, very hard. At Pearson you have to walk about half an hour to get to West Jet gate."
Pros: "Smoot boarding on time leaving earlier they were we supposed to be everything will be smooth"
Cons: "Computers down delayed checkin. Items stolen from checked bags. Flight delayed. Lost bag on a flight with no transfers."
Pros: "The overall professional service"
Cons: "Cannot pinpoint anything"
Pros: "Please continue this route, we love belize. Only airline flying direct."
Pros: "On the return flight unable to board because Canada requires a transit visa. If I knew could have gotten ahead of time. The West Jet person was super rude then Airfair.com wanted more than the cost of the flight to book a different day. A$350 change fee for a flight change? Wow !"
Cons: "Seats are tooo small. Plane too warm and air nozzle pressure too weak. Shape of window made seat even more narrow. Wow!"
Pros: "courteous staff"
Cons: "no food, even for purchase, was offered no snack for 3 hour + flight"
Cons: "Food could be improved!"
Pros: "Boarding was smooth"
Cons: "More entertainment choices"
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Pros: "I liked the selection of movies and food."
Cons: "Attendance were not as nice as the other Asian airlines. Tooth brush and toothpaste might be better addition. The bathroom was short."
Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Pros: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Cons: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Pros: "Accommodations given fue to cancellation"
Cons: "Extra baggage fees and experience with some of the crew"
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "They had vegan options if you called ahead which was a nice and the flight crew was kind and helpful."
Cons: "There was not enough space unless you sat in the front row."
Pros: "The people at the front desk in gander were great"
Cons: "There were delayed at every stop. I had a 9 hour delay because the flight attendant had food poisoning. How was there not a replacement?"
Pros: "It was amazing and super easy. I cant wait to go back."
Cons: "I wish they had a meal and free checked luggage. Not the worst, but not the best part"
Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."
Pros: "Comfortable seats, nice crew"
Cons: "Extra charge for checking a suitcase, extra charge for choosing your seat (all seats are the same) boarding crew did not uodate as to continuous delays in flight, no headphones"
Cons: "I only had one gripe about this flight and my one other flight on Air Canada Rouge; the overhead bins are very poorly designed. I purchased a carry on bag specifically to meet their regs, yet it had it go in the bin longways, taking up a ton of room. The bins are tall, which is wasted space, when what they really need is another 1-2" in depth."
Cons: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Pros: "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."
Cons: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Pros: "Quick easy flight"
Cons: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."
Pros: "Good flight once we got on board."
Cons: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Pros: "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
Cons: "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."
Pros: "On board entertainment available and more room. Not a full plane"
Pros: "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."
Pros: "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
Cons: "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
Pros: "Great free movie selection to watch on the flight!"
Cons: "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."
Cons: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
Pros: "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
Cons: "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."
Pros: "Seats are confortable, meals good and the crew are very nice"
Pros: "Crew was ok and once delayed depart started boarding went well. Pilot's initial Intro good - but no Updates from cockpit."
Cons: "Boarding delayed 1.25 hours so missed last GO bus transfer/pickup causing severe inconvenience/time loss. Video terminals not working 1st 1.5 hours but no comp for these anomalies unlike AetoMexico.Food overpriced. Maple Leaf Lounge a joke for non-drinkers - bring back proper food. 3 across seating horribly crowded."
Cons: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Pros: "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
Cons: "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."
Cons: "Canada Airlines lost my luggage and I still don't have it."
Pros: "The movie selection and the food was great! The crew was friendly and helpful."
Cons: "The lack of space in the cabin was very uncomfortable."
Pros: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Cons: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
Pros: "They were on time and the flight crew was very nice."
Cons: "The seats and the plane was just too small for such a long flight."
Cons: "The customer rep at the gate checked my bag but didn't attach my name to it, so they lost my bag. Flight attendants did not want to serve any coffee for some reason. Flight from TO to Hfx delayed twice; once d/t no plane available, then the ground crew left so no one to close the plane door from the outside. Had a maintenance issue so sat on the tarmac for way too long. My bag was found & I was told I would receive it the next morning.... NOT!!!"
Pros: "Entertainment, and a comfortable flight."
Cons: "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."
Pros: "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
Cons: "no entertainment in flight during almost 3-4 hours of flying time."
Pros: "Excellent entertainment system."
Cons: "Left almost an hour late."
Pros: "Nice plane, decent seats."
Cons: "Delayed flight. Luggage didn't make it on to the aircraft in Toronto. Only 4 agents working the counters with a line of about 80+ or so people trying to check in with no supervisor present to make things better or get more counters open. Security didn't stamp boarding pass so had to go back to security check point to get boarding pass stamped before boarding. And it is no longer "random selection" when you get "randomly" selected for extra screening every time you travel from Toronto!!!"
Pros: "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
Cons: "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Pros: "Crew was respectable and the food was good."
Cons: "The policy of having to check-in in order to have a seat is ridiculous and borderline racketeering. If one pays for a flight, they should get the ticket they paid for. It should not be based on whether they check-in because Air Canada wants to make more money on selling their seat because they didn't check-in. This is unacceptable. Since it's a company policy, my wife and I would enforce our own policy in response: we will choose not to fly Air Canada again."
Cons: "Uncomfortable seats. Flight was delayed."
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"