Pros: "Quick flight. Quiet and peaceful."
Cons: "Snacks are kinda lame."
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Cons: "Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay."
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Cons: "There was an almost 4 hour delay that WestJet is taking no responsibility for, and their online chat agents lack any compassion or understanding. Also received an email saying the aircraft changed and there would be a seatback flight entertainment system but there wasn't."
Pros: "Roomie seat. Professional curdious crew. Fast smooth flight. Westjet connect access for entertainment."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "No frills. Friendly staff."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "Nice new 737 max aircraft"
Cons: "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Cons: "I missed the food"
Cons: "Head crew person was lazy and bad attitude. The rest were very good"
Pros: "The crew remained quite calm and polite in a stressful situation, and they gave us free food and drinks for the inconvenience."
Cons: "There was an issue with plane's landing gear so we were delayed by over 2 hours (where we just sat in the plane on the tarmac) and we had to fly with the landing gear down the whole time. This meant we had to fly at 12,000 feet the whole time so it took longer, no luggage was brought on the plane, and passengers had to be moved around to redistribute weight, but we were never really told why or what was going on in terms of how it all worked which was quite scary. I'd say close to half the passengers actually got off the plane because they didn't feel safe flying. We got in over 4 hours later than anticipated with 0 luggage. Overall the flight was very scary and now we have no luggage. Had the option of having out luggage delivered the next day or a $100 travel credit. No credit or any compensation if the luggage was delivered."
Pros: "I didn't!"
Cons: "Late, late, late! I was a prisoner in my seat."
Pros: "Made it home faster than thought."
Cons: "Could use a pillow/blanket on a long, overnight flight like this. Small amounts of turbulence also cancelled in-flight services. Very uncomfortable flight."
Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."
Pros: "The flight was on time."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Staff was friendly and very helpful. Made sure you were well looked after. The entertainment was top notch as well, but would have preferred a tablet or seat screen for international flights."
Cons: "I upgraded to Plus for my flight and I expected more leg room, because I am 6'5. I felt cramped and couldn't sleep. Emergency exit would have been better. My neck hurt after the flight because you have to look down at your phone the whole time while watching movies. Food was mediocre, it wasn't top of the line. Wont fly westjet again."
Cons: "Very few options were available to redirect me to my final destination"
Pros: "Downloaded WestJet app in Toronto while waiting to board the next flight. Enjoyed the selection of free movies and TV shows. Flight was on time."
Cons: "The connecting flight to Halifax was a long haul at the end of B terminal. Same airline, just really far away! Maybe it has to be that way due to the international arrival, but it was stressful. Wear tennis shoes! Flight attendants were efficient but not as friendly as the Toronto folks. The advertised “power at every seat” did not work."
Cons: "Electrical was out so not able to charge my device"
Cons: "Doing in flight entertainment via app is a fine idea. But your app requires way too many permissions so I won't use it. Otherwise, an excellent airline."
Pros: "I'm trying real hard not to give WestJet a hard time but my seatmate had genuine mobility issues and the walk to the gate AND out to the plane which was unusually far from the terminal...little help here folks!"
Pros: "Complimentary drinks"
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "Short, but sweet flight"
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "Carousel number although we only had carry-on"
Pros: "Aisle seat and the crew was great!"
Pros: "Always love the crew."
Cons: "We were an hour and a half late taking off."
Cons: "the seats are a bit confining."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "I made it sure my destination safely."
Cons: "When I drove up Toronto’s Pearson Airport, I expected the usual check-in process upon entry for my flight from Toronto to Warsaw (with connecting flights in Halifax and Frankfurt). However, my first surprise, despite me asking ahead of time, was that my small check-in bag would could $100 CDN instead of the $25.00 I was quoted. Despite the WestJest/Condor representatives best effort, I was told that I would, unfortunately, have to pay for the baggage despite the quote I was given. I paid the fee, was given tracking numbers, and asked for my boarding passes. I found it odd that my final flight from Frankfurt to Warsaw did not print out. I asked if this would be a problem for me and my bags arriving on timed, and I was told it would not be, as it is sometimes the case that passengers have to print out boarding passes at the next stop. I flew to Halifax and asked for a boarding pass from Frankfut to Warsaw (which I was told was still a Condor plane), and it was printed for me. Upon arriving in Frankfurt and waiting patiently, something inside caused me to ask about the status of my bags. To my utter shock, and the genuine honesty of my Condor representative in Germany, I was told that my next flight would actually be LOT (Polish Airlines) flight, and that my bags needed to be picked up from baggage claim and checked into my LOT flight. With less than 10 minutes left before boarding and the suggestion of an honest Condor official I was told not to bother trying to go to baggage claim and fill out a missing/delayed baggage claim at LOTs station in Warsaw Chopin Airport. At no point, despite my asking, was I ever informed about having to re-check bags I paid $100.00 to check-in. Moreover, at no point was I told that, on my flights from Toronto to Frankfurt, that everything from simple entertainment to food would cost significantly high cost (in Euros) to purchase. Be aware of these issues fellow travelers, and make sure you pay for food and entertainment (ahead of time) and make sure ALL your bags will be on WestJet/Condor planes or they will NOT be transferred!"
Pros: "Excellent Customer Service"
Cons: "No healthy snack options"
Pros: "The crew was very helpful and polite. Short efficient trip."
Pros: "On time departure, early arrival"
Pros: "Great atmosphere... entertaining staff, very pleasant."
Pros: "westjet connect to watch a tv show or the news or something"
Pros: "Everything was great!!"
We had a significant illness at the last minute. Air Canada was unsympathetic and rude and refused to give us any credit on our unused ticket.
Ran wonderfully and smoothly roundtrip. Could not have asked for more from the staff.
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Cons: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "Very good service"
Cons: "Rough air"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "Extremely cold on the plane"
Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Cons: "Delayed for almost 2hrs"
Pros: "Quick easy flight. Everything went smoothly."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."
Pros: "There were no issues on this flight. My screen worked and the flight was ok."
Cons: "Delayed, missed connection"
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Cons: "There was some confusion during boarding."
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Pros: "4 hour mechanical delay."
Cons: "See above. I didn't fly as I had scheduled."
Cons: "Nothing stands out"
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Pros: "Great fast flight"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "Entertainment system is outdated and not functional"
Pros: "Delayed and still on time overall great experience"
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "Personnel were friendly aircraft was clean"
Pros: "Leg room was better than most airlines as was the food and entertainment choices."
Pros: "Seats are confortable, meals good and the crew are very nice"
Cons: "Our entertainment system was broken."
Cons: "Flight was 1 hour late departing."
Pros: "Space between seats in economy class"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "No issues."
Cons: "Everything was cool."
Cons: "My tv didn't work"
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Cons: "seats to close together very uncomfortable"
Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"