Low season | January |
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High season | August |
Cheapest flight | C$ 211 |
Not having a screaming baby in my row the whole trip would have improved the experience.
Not having a screaming baby in my row the whole trip would have improved the experience.
Better boarding process, but not the fault of the airline… people are dumb.
Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.
It was my first experience with westjet and it is really awesome to travel with westjet. I highly recommend to everyone.
I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame
Wasn’t able to purchase wifi for entertainment so the flight was long
West jet once again canceled the flight delaying my travel this is inexcusable they are not capable of running an airline
Worst airlines. I will never fly this again. Please warn customers. They cancelled our first flight and then gave us flight vouchers that were declined.
We booked a ticket with Budget Air and the receipt said economy. My older teen daughter is neurodivergent and took a carry on bag since the ticket said economy, but she didn't see that it said no bags on her boarding pass. She has low attention. She managed to fly from Prince George to Calgary. At Calgary, she was preparing to board her last flight and the women said you can't get on. She said you can't board unless you pay for those bags. She had a small backpack, purse and carry on suitcase. She said you have to pay $160 +. My daughter has trouble understanding. She said can you step out of line to think about what you want to do. Then she said we have to leave you'll have to catch another flight. She called me in tears. I asked her to pass the phone to the agent. She said the agent was refusing to take the phone and ignoring her. I finally calmed her down enough to politely ask the woman to take my credit card. I told the woman of my daughter's challenges and need for extra helps. All she did was lecture me on how we booked ultra basic and we should have checked. She took my number and charged my card. Then I heard her push the phone back to my daughter and tell her to get on. My poor daughter was scared and confused and had to fly in tears. No apologies.
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
Orderly boarding. Passengers should be made aware that no food is being provided
Boarding was very orderly. People should be made aware of what food is being offered when booking is made
My place was cancelled at the last minute throwing my traveling schedule off. I barely made it on the last ferry home.
Nice larger plane Good take off and landings Very comfortable seat Great staff. Caring and helpful
The flight was booked solid and there is no leg room for anyone over 6 feet tall, which is probably 25% of your customers. I have selected aisle seats and was given the middle twice. This is not something that can be changed, so I shouldnt bring it up, but that is my feedback.
The staff were friendly and helpful. The beverages were good. I was on an overnight flight so it was really frustrating to find myself crammed into seats didn't even recline. Not only were they small and uncomfortable but then they didn't recline? Why was that taken away? And why was that not mentioned when I bought the ticket? I might have chosen a different flight and paid more if I knew that ahead of time.
My seat wouldn't recline. But lots of leg room was great. Good flight.
Some help when I asked but everything was so confusing to figure out otherwise. More clarity to direct through procedures needed!
Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.
I flew twice this vacation with air canada and I don't know if I would ever book again with them, the flight attendants were very nice and apologetic but the delays were horrible first flight was 7hrs late and the second was 1hr late