It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
Working outlets at the seat would have made it better.
We had something like 4 or 5 gate changes, plus a 30 minute delay. The cabin crew as somewhat more brusque than usual. Basically no food on the plane, but that's OK for a flight of this duration.
The seat selection before check in seemed to be complicated rest all is good
Flight was on time. Newish plane with lots of entertainment on the screen in front of you Crew was very nice to the children we had with us.
Pros: "Crew was amazing people"
Pros: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Cons: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Pros: "Crew was super professional and friendly !"
Cons: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Pros: "Seat super comfortable!"
Cons: "Food service could've been better"
Pros: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Cons: "Not much to say."
Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Cons: "Guy beside me was always sitting to his friends."
Cons: "All was fine"
Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."
Pros: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Cons: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Pros: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Cons: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"
Cons: "I have no flight to connect to."
Pros: "Excellent service like always Lufthansa! Very good food, nice entertainment, excellent crew!"
Pros: "Everything except that cookie!"
Cons: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Pros: "great service and entertainment throughout the flight. great airport and lots of amenities to enjoy while on our layover."
Cons: "boarding economy all at once created two long lines and some confusion"
Pros: "Crew was hospitable and flight was clean."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "All of it"
Cons: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."
Pros: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Pros: "Great movie choices"
Cons: "Temperamental touch screen was frustrating."
Pros: "Updates form Kayak were much better than any info from Lufthansa"
Cons: "Overbooked. Offering € 250 to stay. Serious delay"
Cons: "The kids were allocated away from their mothrr"
Cons: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "Tea offered instead of coffee - nice touch!"
Pros: "Lufthansa always does an excellent job, even with a gate change."
Pros: "The crew was very professional and kind."
Cons: "The layover in Frankfurt was too short (45 min) and the delay of the flight Milan- Frankfurt did not help; I had to run to catch my flight to NY. And in addition, my baggage went lost"
Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."
Pros: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "Crew frequently visited with wa"
Pros: "The staff was attentive and concerned when my husband became a little dehydrated on board. They brought him fruit and water and came back to check on him."
Cons: "App is terrible. Messed up our selected seats. Airline did not offer to help change our seats or provide any other accommodation. My traveling companions are over 6 feet tall and were very uncomfortable."
Pros: "The service and flight was smooth."
Cons: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Pros: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Cons: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."
Cons: "There was no entertainment service on the flught"
Cons: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."
Pros: "Everything worked without drama or misstep."
Cons: "The bus from the terminal to the plane was odd, but worked out fine in the end."
Pros: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"
Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Pros: "Flights were not full, very nice! Entertainment system was vast and the quality was great, brand new movies and shows."
Cons: "More than one type of beer please, I was economy class so comfort will always me just ok, nothing to really be done there"
Pros: "i am glad that i got there safely and ahead of time"
Cons: "it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa"
There is no entertaining offered on the shorter flights. I wish that would change.
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Pros: "Crew. seat. Quality of flight"
Cons: "Just keep as is"
Cons: "The registration could open earlier than two (!) hours before the take-off! Or, at least have more than two representative registering economy class passengers (yes, there was a big and very slow line). The food could be better than just a McDonald's type apple pie."
Pros: "Everything was meh"
Cons: "There are other airlines"
Cons: "Boarding was a little less orderly than I am used to, but everything else was great service for the price"
Pros: "Crew was ok"
Cons: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Pros: "The flight was relatively short, so that was nice."
Cons: "It left a lot to be desired for a Business Class fare."
Pros: "The crew was nice and friendly."
Cons: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Cons: "one hour late at departure, otherwise an ok trip"
Pros: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Cons: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Pros: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Cons: "More communication about flight delays from the airport staff."
Pros: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Cons: "On board WiFi ."
Pros: "The crew was friendly and caring"
Cons: "Better food"
Pros: "Everything was OK exept few things"
Cons: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Pros: "Plane was on time _both to and from Warsaw _ crew was friendly and gate agent on out bound got me changed from a window to an aisle ( my preference)"
Cons: "Small commuter jet_ had to use bus for boarding and walk lots of steps _ hard for me I have artificial metal knee. Food was only coffee &cookie _ had to pay for a coke."
Cons: "Very Intensive and very cold ventilation!"
Pros: "Business class on the Dreamliner is a true dream."
Pros: "Comfortable seats"
Cons: "No TV monitors. 1-hour delay both trips."
Cons: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Cons: "Flight cancelled with poor communication."
Pros: "my flight canceled from WAW to EWR"
Cons: "my flight canceled from WAW to EWR"
Cons: "They delayed the departure"
Pros: "Overall the flight was pleasant - the Bombardier is a great plane - there was enough leg room and space. I had a lovely view of the Tatra mountains. Captain made a couple of announcements and kept us informed of flight time, progress and so on. No complaints at all."
Pros: "Seats were full recline and very comfortable. Nice large windows."
Cons: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Pros: "The flight was fantastic! LOT is ROCK! Thanks much!"
Cons: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"
Pros: "Food and staff was amazing"
Cons: "TV didn't work good"
Pros: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Cons: "Slow and hectic boarding in Warsaw"
Cons: "LOT REQUIRES RECEIPTS FOR ALL LOST ITEMS WHEN THEY LOSE YOUR LUGGAGE. There is nobody to talk to in order to appeal. They will only deal with you by email. If they lose your luggage, you lise... BIG TIME!!!"
Cons: "Very bad boarding experience... We were not issued boarding passed for all legs of the journey at the beginning. At the last leg, we were provided separate seats. Boarding staff extremely rude and unfriendly. Not one person (apart from the in-flight personnel) wore a smile."
Cons: "Lack of checked baggage just causes commotion during boarding when the airline finally realizes too many bags and offers free bag checkin... Don't get the bad habbits from us airlines..."
Pros: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Pros: "Airport was small and quick to get through."
Cons: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."
Cons: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"
Pros: "Smooth and easy boarding and deplaning"
Cons: "Nothing, short flight"
Cons: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Pros: "Friendly staff, clean airplane, electrical sockets available."
Cons: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Cons: "Kosher food wasn't good, seat's where not comfortable"
Pros: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Cons: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."
Pros: "On time"
Cons: "All good"
Cons: "Flight late Seats uncomfortable"
Pros: "Wondefull flight crew."
Pros: "The flight crew was really attentive and helpful throughout."
Cons: "Boarding was delayed, but honestly that's not a big deal."