Pros: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Pros: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Cons: "They could improve on the entertainment and service."
Pros: "No turbulence"
Cons: "Never wake up passengers for your terrible food"
Pros: "Standard process"
Cons: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Cons: "Delayed by almost 2 hours."
Cons: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Pros: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Cons: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Pros: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Pros: "Check in was efficient"
Cons: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
Pros: "Service and friendly staff"
Cons: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Pros: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Cons: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
Pros: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Cons: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
Pros: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Pros: "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
Cons: "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
Cons: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
Pros: "It got me to my destination"
Cons: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Cons: "Flight was delayed for one hour."
Cons: "With premium empty why they don't offer bid upgrade like other airlines"
Cons: "Hygiene of local passengers"
Pros: "The plane is comfortable, staff on board are very polite and helpful."
Cons: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Pros: "Great service and very caring"
Cons: "Change without prior notice"
Pros: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Cons: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Cons: "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
Cons: "Entertainment system wasn't switched on immediately after take off and safety demos"
Pros: "food, crew is nice. plane is ok too"
Cons: "no entertainment. no wifi"
Pros: "friendly crew. flight departed on time"
Cons: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Pros: "Check in service was very good!"
Pros: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Cons: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Pros: "A glass of red wine"
Cons: "Broken seat would not recline"
Pros: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Cons: "Food was average"
Pros: "service was great"
Cons: "Plane is a bit old"
Pros: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Cons: "The food was a bit salty this time."
Pros: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Cons: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Pros: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Cons: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Cons: "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
Pros: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Cons: "Equipment seems older, no entertainment system in economy class."
Pros: "Still sick from Singapore Burger King not much to say."
Cons: "About the same as the other but, slept most of the way since was still feeling the Burger King problem."
Pros: "All traditional amenities like foods and water are provided"
Pros: "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
Pros: "Flight left exactly on time and arrived 10 minutes early."
Cons: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Pros: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Cons: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Pros: "Ease of travel was fantastic"
Pros: "They deal very well with the handicapped. Very respectful and patient"
Pros: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Cons: "A good airline that is not confused about their market or customer base. No complaints"
Cons: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Cons: "Flight was delayed - be on time"
Cons: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Pros: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Cons: "Take off on time, not 45 minutes late."
Pros: "The food is good. Air crew is nice."
Cons: "Worth for money we paid"
Pros: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Cons: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Cons: "Boarding on time instead of delay twice"
Cons: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Cons: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Pros: "Fast and efficient and low cost budget"
Pros: "Nothing really impressive."
Cons: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Cons: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Pros: "It was a direct flight to Phuket"
Cons: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Cons: "Delays with no explanation or expected timing"
Pros: "Quick flight"
Cons: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Cons: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Cons: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Pros: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Cons: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Cons: "No online check-in. Flight was late. No legroom."
Cons: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Pros: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Cons: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Pros: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Pros: "Flights were on time and worked well for us. Flight attendants were helpful"
Cons: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Pros: "The plane got me to my destination"
Cons: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Pros: "Relatively cheap but you get what you pay for."
Cons: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Pros: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Cons: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Pros: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Cons: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Pros: "Cheap flights but u get what u pay for"
Cons: "2 delays of 10hrs"
Cons: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Cons: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Cons: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Pros: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Cons: "Caroline is wonderful once the plane is able to get into the air"
Cons: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Cons: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Pros: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Cons: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Pros: "Clean, efficient, new aircraft, very good value"
Pros: "Schedule and price were reasonable."
Cons: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Pros: "Staff onboard friendly"
Cons: "Flight check very slow"
Cons: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Pros: "Please be aware they can change flight times earlier without communicating"
Pros: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Cons: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."