Lufthansa delayed departure by 1 hour. The options they suggested were not compatible with my connecting flight. I found myself a better flight with United, and I got Lufthansa to get me a boarding reservation for it. However at the airport I had to go 4 times between Lufthansa and united check-in counters because Lufthansa had not produced the appropriate ticket transfer.
London city airport quick and easy good choice
Chaotic boarding Food barely edible Premium economy? Not much of a difference on Lufthansa Entertainment console waa full of glitches Never again, Lufthansa!
The ground crew would not allow me to bring carry on. Sh on the plane while the seat next to me was empty and some of the overhead bins were available. I had to wait 30 mins for the luggage to arrive. There was no reason for it.
I like everything in general. Except the business seat is too narrow.
I could not hear the movie - alot of cutting out. The crew was great.Planes left on time and arrived on time. I was vomfortable
Some of the food was overcooked so we couldn’t peel it off the metal serving container to eat it. Other food was served cold that was intended to be warmed. Other than that the flight was fine.
Pros: "Good crew, helpful and friendly."
Cons: "Food is not as good as some other airlines I’ve been on."
Pros: "Thank you. It was very good and comfortable trip with a nice team."
Cons: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."
Pros: "the crew was good , seat was not so comfortable"
Cons: "seat need to be more soft for a trip during 8h //"
Cons: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Pros: "The crew was excellent"
Pros: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Cons: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Cons: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Cons: "Delayed flight barely catch the next one."
Cons: "Look like everybody to not know what they want to do"
Pros: "Nice crew, good flight."
Cons: "45 minute delay was tough."
Pros: "Just fine."
Cons: "My eyes got so dry that I couldn't see very well for a few hours after landing, everything was hazy and glowing, like I had a film on my eyes. I've been on way longer flights before and I've never experienced this, it was scary."
Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Cons: "delayed by 1.5 hrs due to computer issue with landing grear, missed connecting flight from Munich to Stuttgart, had to wait an additional two hours in Munich to catch a later flight to Stuttgart"
Pros: "I liked the food and the election of entertainment. I’m"
Pros: "the flight crew were quick and responsive for any requests and polite. seems like understandable."
Cons: "flight being delayed in taking off but the it arrived on time as the time is covered it up during flight."
Pros: "On time, smooth landing and take-off, friendly crew,"
Cons: "Still not enough legroom in Premium Economy but much better than Economy."
Pros: "All worked as expected"
Cons: "No remarks to make"
Pros: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Cons: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Cons: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."
Cons: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"
Cons: "More variety in entertainment would be good;"
Pros: "Efficient and friendly checkin, good flight overall"
Cons: "RUDE male flight attendant, but the ladies were nice and helpful."
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "Changed planes, flight didn't get cancelled"
Cons: "2 hour delay"
Pros: "Updates form Kayak were much better than any info from Lufthansa"
Cons: "Overbooked. Offering € 250 to stay. Serious delay"
Pros: "Food and overall service"
Pros: "Meals and service"
Cons: "Cramped seats"
Cons: "Excellent service"
Pros: "the crew was good"
Cons: "the food was poor"
Pros: "Flight attendants were great, entertainment system top in its class."
Pros: "On the whole, classy service and comfortable The flight attendant who took the time to help me understand how customs would work"
Cons: "The flight attendant who said she'd get back to me when I had a question about connecting flights. Not only did she not get back to me, but with annoyance asked me hadn't I heard the captain's message on the loudspeaker. The captain had said to ask a flight attendant for further info, which is what I was trying to do."
Pros: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Cons: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."
Pros: "Lufthansa went out of their way to provide a meal accommodating my son's food allergies. I was quite impressed, since it was beyond their standard/listed offerings."
Cons: "Seats were beyond uncomfortable unless someone was shorter than 5 feet tall. Zero amenities. I know it was the economy section but our 4 tickets were close to $6000.00. A few perks would have been appreciated."
Pros: "I liked the service and friendliness of the crew and number of items available on the flight."
Cons: "The food was not amazing (but not the worst I've had either) . The flight announcements were a bit annoying as they kept interrupting the movies (mainly because they were off and on)"
Pros: "Excellent flight, crew, food and service."