Pros: "Quick flight. Quiet and peaceful."
Cons: "Snacks are kinda lame."
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Pros: "The entertainment was great and the crew was very friendly"
Cons: "The seat I got wasn’t that good"
Cons: "WE WERE NOT NOTIFIED OF A GATE CHANGE IN CALGARY WHEN WE GOT TO THE AIRPORT. VERY CONFUSING. wE HAD TO ASK."
Pros: "Roomie seat. Professional curdious crew. Fast smooth flight. Westjet connect access for entertainment."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "staff did the best they could to assist"
Cons: "Flight change, would have like more options to reschedule flights. However good service from overall."
Pros: "Great and responsive crew, still-amusing WestJet wit. Very organized!"
Cons: "Some older (like 1940s-1950s) movies for in-flight entertainment would have been great."
Pros: "No frills. Friendly staff."
Pros: "Left early and arrived early"
Cons: "Cabin was way too warm. Also not as much space on 737-700 as 737-800"
Cons: "The entire plane smelt like the washroom, and a mix of engine fuel. I wasn't extremely thrilled about that."
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Pros: "Getting home"
Cons: "Leaving Montreal"
Pros: "The pilots made the trip in great time. The landing was smooth."
Cons: "The flight from Tampa to Toronto was delayed for 2 hours, with no explanation. Therefore I miss my connection to London. This was my first time flying WestJet. When I booked I thought it would be easier then flying out of the States, like I usually do. Not really in my opinion the walk from aircraft to aircraft is so long in Toronto. This was a surprise to me this part of the journey. Will think twice before booking again."
Pros: "The staff on board made us completely forget we just experienced a terrible 6 hour experience in the hands of westjet from punta cana. The airport staff and security were efficient and all friendly. Helped us every step of the way. But again, a big thank you to the 4 flight attendants on the ws 254 to Halifax. Made our crappy day much better simply by being a friendly and happy face."
Cons: "Didnt like having to connect but understand that was to my own booking."
Cons: "Screens were broken - no on board movies"
Pros: "Nice new 737 max aircraft"
Cons: "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "The crew were friendly and worked to get us boarded quickly because it was cold outside on the tarmac. The flight was smooth with a good landing."
Cons: "WestJet’s WiFi, to allow passengers to connect to the WestJet entertainment app, was not available on this flight which was a surprise. I don’t always enjoy flying and have some anxiety, so entertainment like movies or shows helps get me through flights. This flight was harder because I didn’t know that option wouldn’t be available."
Cons: "I missed the food"
Cons: "Head crew person was lazy and bad attitude. The rest were very good"
Pros: "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"
Pros: "The crew remained quite calm and polite in a stressful situation, and they gave us free food and drinks for the inconvenience."
Cons: "There was an issue with plane's landing gear so we were delayed by over 2 hours (where we just sat in the plane on the tarmac) and we had to fly with the landing gear down the whole time. This meant we had to fly at 12,000 feet the whole time so it took longer, no luggage was brought on the plane, and passengers had to be moved around to redistribute weight, but we were never really told why or what was going on in terms of how it all worked which was quite scary. I'd say close to half the passengers actually got off the plane because they didn't feel safe flying. We got in over 4 hours later than anticipated with 0 luggage. Overall the flight was very scary and now we have no luggage. Had the option of having out luggage delivered the next day or a $100 travel credit. No credit or any compensation if the luggage was delivered."
Pros: "The price"
Cons: "The seats weren’t comfortable"
Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."
Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."
Pros: "The flight was on time."
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Staff was friendly and very helpful. Made sure you were well looked after. The entertainment was top notch as well, but would have preferred a tablet or seat screen for international flights."
Cons: "I upgraded to Plus for my flight and I expected more leg room, because I am 6'5. I felt cramped and couldn't sleep. Emergency exit would have been better. My neck hurt after the flight because you have to look down at your phone the whole time while watching movies. Food was mediocre, it wasn't top of the line. Wont fly westjet again."
Cons: "Doing in flight entertainment via app is a fine idea. But your app requires way too many permissions so I won't use it. Otherwise, an excellent airline."
Pros: "Very pleasant crew. Flight left on time and arrived early."
Pros: "I'm trying real hard not to give WestJet a hard time but my seatmate had genuine mobility issues and the walk to the gate AND out to the plane which was unusually far from the terminal...little help here folks!"
Pros: "Complimentary drinks"
Pros: "Lacking social skills ! One on the flight attendants had numerous holes in her sweater. So unlike most West Jet employees!"
Cons: "Unprofessional! Lazy ! Very ungroomed ! I thought this was the worst two flight attendants l have ever seen with West Jet ! Had this been my first flight, I’d never return! Lots of options to fly with other air lines. That was flight from Toronto to Ottawa. Now the flight from Tampa to Toronto, the female flight attendant in the Plus section was an “ air head “ ! I had preordered the chicken salad & since l was in the plus section on the plane l paid more willingly and when l asked for the cheese & grapes container, she rolled her eyes, came back with the food & no knife and fork to eat the salad ! I tried to get her attention & since that didn’t work, I used the buzzer! I politely asked for a knife & fork to eat the salad! The young flight attendant had trouble processing the information so l very politely repeated my request! Lordie, it was training day at West Jet !"
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Pros: "While the flight took off 30 minutes late, the pilot made up the time in air."
Pros: "WestJet Connect, food, fast service on board."
Cons: "Time to take off. A flight attendant told us to go back and register the car seat before boarding, but it was not necessary. Waste of time."
Pros: "All staff I encountered were amazing."
Cons: "This was where the real fun in my trip happened. After my arriving flight got in 2 hours late and sat on the runway for 45 minutes because there was too many planes in the way for my plane to get to the gate I was not in the mood to run across the airport to go through customs and then through security (for the second time). However in order to make it onto this final flight that's exactly what I had to do. I also might add that it is incredibly stupid that connecting flights have to go through security again after deplaning, it's not like we're suddenly going to have weapons or anything so why waste that time? After I sprinted across the airport and got onto the plane the pilot announced that we were waiting to hear from the airport to take off. Long story short the poor pilot was trying to figure out what was going on but no one was even answering his calls. Eventually he realized that the plane hadn't been refueled and had to get a hole of them to refuel. At one point he must have gotten really frustrated because he left the plane in search of answers as the Toronto airport wasn't giving him any. Eventually after 2 hours of sitting on the plane we refueled and took off. On top of that my travel partner didn't get her luggage, we assumed that the Toronto airport lost it somewhere or something. Overall a complete nightmare."
Pros: "The staff were very good jumped in by running with me in a wheelchair till we met up with a cart then next team met up and took me again in a wheelchair down elevator made it just on time"
Cons: "Not having my rides there’s that I set up and almost late"
Pros: "I made it sure my destination safely."
Cons: "When I drove up Toronto’s Pearson Airport, I expected the usual check-in process upon entry for my flight from Toronto to Warsaw (with connecting flights in Halifax and Frankfurt). However, my first surprise, despite me asking ahead of time, was that my small check-in bag would could $100 CDN instead of the $25.00 I was quoted. Despite the WestJest/Condor representatives best effort, I was told that I would, unfortunately, have to pay for the baggage despite the quote I was given. I paid the fee, was given tracking numbers, and asked for my boarding passes. I found it odd that my final flight from Frankfurt to Warsaw did not print out. I asked if this would be a problem for me and my bags arriving on timed, and I was told it would not be, as it is sometimes the case that passengers have to print out boarding passes at the next stop. I flew to Halifax and asked for a boarding pass from Frankfut to Warsaw (which I was told was still a Condor plane), and it was printed for me. Upon arriving in Frankfurt and waiting patiently, something inside caused me to ask about the status of my bags. To my utter shock, and the genuine honesty of my Condor representative in Germany, I was told that my next flight would actually be LOT (Polish Airlines) flight, and that my bags needed to be picked up from baggage claim and checked into my LOT flight. With less than 10 minutes left before boarding and the suggestion of an honest Condor official I was told not to bother trying to go to baggage claim and fill out a missing/delayed baggage claim at LOTs station in Warsaw Chopin Airport. At no point, despite my asking, was I ever informed about having to re-check bags I paid $100.00 to check-in. Moreover, at no point was I told that, on my flights from Toronto to Frankfurt, that everything from simple entertainment to food would cost significantly high cost (in Euros) to purchase. Be aware of these issues fellow travelers, and make sure you pay for food and entertainment (ahead of time) and make sure ALL your bags will be on WestJet/Condor planes or they will NOT be transferred!"
Pros: "Flight was very pleasant, not full, on time and seats had electrical outlets and USB ports."
Cons: "They destroyed my checked luggage and refused to give me an adequate replacement. They also refused to cover for the resulting damages to my items."
Pros: "On time departure, early arrival"
Pros: "Everything was great!!"
Cons: "Was delayed two hours without any notice, or any information regarding the status of our flight. We were on the tarmac for an hour and the crew didn't let us know what was going on. I expect better from WestJet, especially because I chose to pay more money for a flight with them over Air Canada."
Pros: "No stops,"
Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Cons: "wonderful cabin crew, easy check in, lovely staff working at the gate and the air canada check in desk. 10/10 experience"
Pros: "Very good service"
Cons: "Rough air"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Cons: "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
Cons: "Probably not an Air Canada issue but we went to departures and were well through the process when we were told that our bag would have to be checked (which was obvious). The lady acted like it was my fault that the other person had let me through with a cart and a full sized suitcase. A second young lady was a bit more sympathetic and helpful. Thankfully we arrived at the airport well in advance."
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "Delayed, missed connection"
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "Very smooth"
Cons: "Gave us good seats"
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Cons: "See above. I didn't fly as I had scheduled."
Cons: "Nothing stands out"
Cons: "Return flight was delayed over 6 hours. Too many hours spent unnecessarily in airport. The delay in this flight cost me a day without work. We landed in Toronto @ 5:30 am. Out of security by 6 am. My shift at the hospital started at 7 am. I have never had a flight delayed to this extent, especially without an explanation. My nephew was on flight 1894 from Toronto. Everything was fine when they checked the ETD. They arrived at YYZ at 1300 only to finally board 12 hours later. Totally unacceptable."
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Cons: "There were several delays before boarding. The communication was poor, the announcements inaudible and the terminal chaotic. The flight had a lot of young children on it. There was an incredible amount of crying and screaming in the last half hour of the flight."
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "The seats and the lack of leg room."
Pros: "It was okay, but I feel no one really cares anymore it is just a Job....... on my flight from Canada to Florida on Feb 8 th it was a horrible experience. We were almost 4 hours late due to no crew or pilots. This is my last time flying with Air Canada. Way to much stress for people who have so much stress in there everyday lives. This should be a no stress way to fly. Just sayin"
Pros: "This was my smoothest flight I have had. I was traveling alone which probably made it better."
Cons: "The fact that I never have this kind of experience when I have my family with me and we have special needs e.g. Stroller, baby, checked baggage, and kind of change to the itinerary."
Pros: "Nothing. The only good thing was it was a direct flight."
Cons: "Why when the seats are so close do you allow the seats to recline. Maybe the flight attendants should be more interested in the passengers than selling stuff."
Pros: "Once we got underway it was fine."
Cons: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Pros: "Nice. Great way to return home and have wheels damaged on one piece and handle cracked on another one."
Pros: "Flight was delayed three hours but they kept changing it ...Original was 945..Changed to 1015 changed to 1120pm then 1150pm then 1215 am then 1250 am.My mom is a Parkinson's patient and has been for ,16 years...Terrible service esp for elderly and families with young children...Had I the choice would not choose to fly w AC again!"
Pros: "Service was good, everything normal"
Cons: "Entertainment sucks.. You sit in a chair for however long and can't do anything. The planes for rouge are so old!"
Pros: "Delayed and still on time overall great experience"
Pros: "The crew was friendly and helpful."
Cons: "My tv screen was not working, so I had no entertainment for the ride."
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "I liked the overall experience of flying with air canada this was my first time using air canada before this I used westjet a lot a friend of my suggested air canada so I gave it a try and happy to have doNE it"
Cons: "The only issue that I have is the fact of the charge for the charge of the suitcase and the carryon as so much that when we get to the plane there is not enough room for all of the carryons"
Pros: "On time"
Cons: "Uncomfortable seats"
Pros: "everything went well."
Pros: "Personnel were friendly aircraft was clean"
Cons: "Flight was 1 hour late departing."
Pros: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Cons: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Pros: "Space between seats in economy class"
Cons: "My tv didn't work"
Pros: "Smooth flight and on time"
Cons: "No extras (free alcoholic beverages, movies, music. Kind of like flying in a military contract flight"
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Pros: "The fact that I could charge my i phone..."
Cons: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."
Cons: "seats to close together very uncomfortable"
Cons: "Delayed by 45 minutes, but there were no official announcements or information from Air Canada until boarding started. As usual, Air Canada does not seem to respect it's clients enough to bother informing of information regarding their flights."
Pros: "No delays nice flight"
Cons: "I was very unhappy at check in area, long queue to check in then at the baggage area I was told by a staff member to put the baggage onto the scales then lift it onto the conveyer belt I am a 74 year old senior and I had great difficulty doing this and I was very annoyed as the staff member watched me struggle but did not offer to help. A kind passanger assisted me. This was even more annoying as I had to pay $25:00 + tax for my case."
Pros: "crew was nice"
Cons: "I missed my proceeding flight after Air Canada 810 got delayed by 5 hours. Although I had travel insurance tied to air canada flight, neither air canada, nor the travel isurance company alliannzzz did anything"