Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
Overall was a good experience and this particular flight the crew were great too at least in business class. It’s not always the case with flydubai. Few things would make me think twice in the future on this route. 1. The arrival into T3 might sound good but it is a real pain as it takes almost 30 mins to get to terminal on the bus as the aircraft still park at T2. The bag takes even longer . If they just let us off at T2, I’d be home within 30 mins of walking off the plane. Instead it takes 1.5 hours. 2. Due to the timing, the very tiny lounge in Penang is so crowded because half the lounge is closed for Qatar crew. Hardly anywhere to sit. 3. Flydubai app and site has a long way to go and using it is very unpleasant.
The plane seemed pretty old and the food was not good
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Everything was good but I think food choices could've been better
The IFE was unstable the entire flight seats are very dated for business class and meals were not good.
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
Exorbitantly overpriced ticket. Flight was delayed as per usual with air Canada and there was zero refund or compensation.
Flight delay due to staff shortage. No snack or drinks served. Toilets had water collecting on the floor.
Flight was delayed due to crew/co-pilot change over delay and Pearson scheduling issue. Flight didn't leave until 20:05 which was 15 minutes before it was supposed to land in YYZ.
Because you didn't have the tarmac clear and then had to unboard a plane I missed my connecting flight to CLE. Cost me a day ... a 30 dollar hotel hamburger ... then the next day THAT flight was an hour late to arrive ...
My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.
French speaker should have an intelligible accent 4.5 hour flights with 2 hour delays should have more than a granola bar included
My only issue was the cost of the flight. I paid close to $900, and I’ve never experienced that before. Plus I had to pay for wifi on the flight. Otherwise, everything else was fine.
Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.
Delayed as usual with Air Canada. Checked the status of the fly online it said took off when the plain was still at the gate.
What a silly survey to send - all AC flights were cancelled due to the strike so of course we did not fly yesterday
