Low season | January |
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High season | November |
Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.
Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.
Orderly boarding. Passengers should be made aware that no food is being provided
Nice larger plane Good take off and landings Very comfortable seat Great staff. Caring and helpful
Some help when I asked but everything was so confusing to figure out otherwise. More clarity to direct through procedures needed!
Wouldn’t allow my carry on because it just did quite fit the gauge Yet seen larger carry ons in the overheads The overheads were somewhat empty Lots of children Felt the flight attendant really didn’t have a real grasp on what she was trying to accomplish 6 people per row x say 40 rows - number of child = number of baggage allowed It’s all good though/ bring small backpack next time
Delays, cancelled, re-booked, cancelled, re-booked. Arrived too late to do pre-paid tour. So tired went to bed early
More room for carry-on. Or having people bring correct carry-on.
I was instructed to put my carry on under my seat, because it was a backpack, not a wheeled carrying. It it almost the same size as a wheeled carrying, soni had no legroom for the flight and could not even put my feet flat on the floor. I spent the entire flight with my ankle and knee twisted and could barely walk by the time we landed. As other travellers boarded, the same flight attendant allowed them to put their small backpacks in the overhead bins, along with their wheeled carry ons. There were empty luggage bins when the plane took off. Air Canada clearly does not care.about the comfort of their passengers.
To be honest, nothing went well. Our flight was cancelled and we had a total nightmare trying to find out information of what to do. We had $2000.00 in frozen fish that we had to locate and then fight with Air Canada to get a hotel for the night that had a freezer. It took over 5 hours to resolve and 5 levels of management. We went from the customer service desk to a manager, to a lead manager, who had to contact Toronto, who had to wait for an answer from another level of management as to whether or not they could put us up at a "business class" hotel since it was the only option and we were "econo class" passengers. The vouchers we received for food barely bought a supper and breakfast and although the hotel was nice, our fish was definitely not cared for from start to finish and after a once in a lifetime fishing trip to have it end the way it did was such a disappointment and Air Canada, well, they really didn't care.
Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.