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Unable to connect to their entertainment 'app'. Otherwise fine. Maybe a bit chilly.

Very friendly staff at the check in.crew was excellent in side the plane & service was great 👍

Our flight was canceled the morning of and we were given no alternatives, poor communication, and it cost us $2900 more plus five days to get to our destination.

West Jet invited me to check in 24 hrs before the flight, issued me boarding passes, then emailed at 4am saying flight would be delayed by half an hour, then emailed at 8:30am saying check flight status ‘flight could be affected’, then emailed at 10am saying cancelled and not alternate flight option until a day and a half later (and that would include 2 stop overs for a more than 11 hour travel day arriving 2 days after the original ticket). Refund given but not compensation. Had to cancel the entire trip.

I missed having the television screens to watch on the back of the seat in front of me. Air Canada flights supply these tvs on each seat and I really appreciate that service.

I booked through westjet. The first flight left late and cost us the connection to the second flight. The second flight after a 4 hour delay was again late because they were short an attendant. Then a door malfunctioned on the plane which led to yet another plane. So by the time we left Calgary we missed the BC ferry and had to pay a charge to get a later one. It ended up being a 24 hour day. That wrecked our first day and part of the second day in BC because we were so overtired.

We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole

The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.

It was very, very cold extremely uncomfortable almost unbearable I was sitting at the front of the cabin

Too many oversized carryon baggage. If carrier reduced checked luggage fee this could be avoided. The staff were friendly and helpful, very professional.