Considering all the information about horrible delays in the news, I was happy both my flights with 1 stop both ways in Toronto (Flying Edmonton to Moncton) were perfect.
Cons: "Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay."
Pros: "A flight is a flight, nothing to write home about - a mode of transportation."
Cons: "Weather and deviated disarrangements tainted our vacation."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Cons: "For customers without hand held devices, there are no options for in-flight entertainment."
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The service was great!"
Cons: "A little bit delayed"
Pros: "Great flight! Great service and way more room than air canada! And ACTUALLY on time!"
Pros: "Arriving early!"
Cons: "Taking off late."
Cons: "We didnt have enough time to make the connection between the fly . We ran for all aeropuert and almost loss the fly to Lax"
Pros: "Decent flight."
Cons: "Entertainment system did not work. Also they said there is USB sockets at your seat but there were none."
Pros: "The crew made a bad day a Lil bit cheerful with the way they interacted with the passengers"
Cons: "Horrible delays, a flight that would found me in TO at 7pm got me here after 10pm"
Pros: "More leg room in seat than expected."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Pros: "Great flight. It was like the plane wasnt even moving !!"
Pros: "Airport counter staff v helpful. Crew were great. Helped lady with 2 kids. Looked after 1 while mom changing other."
Cons: "Need more seat room. No entertainment."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Pros: "Hannah was a lovely accommodating woman thourghly enjoyed her service, i slept the whole way to Prince George. Crew was welcoming and accommodating."
Cons: "Didnt know i bought west jet plus seats. Enjoyed my service though. May think of buying plus again some time soon on one of my up comming trips"
Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."
Pros: "Was very windy when leaving Hamilton but the captain handled the flight so smoothly that I was able to sleep through most of it!"
Pros: "on time, smooth flight"
Pros: "Boarding was a breeze and we arrived in Cancun early which was great."
Cons: "The cabin was freezing. I fly often and I always pack a sweater and a blanket but even that couldn’t keep me warm because the cabin was so cold Also, my meal that I purchased on the flight was frozen all the way through. It was literally like biting into a popsicle. My teeth hurt for the rest of the flight after just one bite. I asked for another sandwich which took a while because they were busy with other passengers. My replacement sandwich felt just as cold but it wasn’t frozen solid like the first one. It seems like a minor inconvenience but it became quite frustrating."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."
Pros: "The staff were so helpful to travellers with small children and elderly travellers. They looked like they really enjoyed their jobs...Well Done Christine S North Vancouver"
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Pleasant staff and adequate leg room."
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "Excellent Customer Service"
Cons: "No healthy snack options"
Cons: "To be honest, our stuartess was very abrasive. To everyone."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Pros: "Everything was good, haven't used westjet in a long time as I live in the states now. Will use them as often as I can."
Pros: "It was a little bit delayed but after the airplane arrived everything was very fast."
Cons: "I don't have any problem about the west jet, I know that some delays is complete normal because the weather or air traffic."
Pros: "Pleasant crew. Flight left & arrived on time."
Pros: "How extremely nice the flight attendants were. They went above and beyond their scope of practice to ensure each person on the flight, felt as comfortable as possible. Thx #Nancy and #Heather"
Pros: "Crew was fantastic, friendly and always smiling. I prefer an aisle seat, and they took much more care not to bump you than I've experienced on other flights. Left on time, arrived early. One of the few flights I've been on with no issues."
Cons: "Seriously who fly's international without baggage? BS on paying fees for a checked bag for an INTERNATIONAL flight - but everyone does that money grab. Seats are not made for someone with any height - I'm 6', and the seats were uncomfortably positioned for my back - and way too low to support my head. They supposedly have an app to send you alerts about your flight - doesn't work - re-installed twice, and got the same can't connect message on different days (my phone was on a gig network wifi)."