Direct flight is the only plus. Otherwise food is poor quality and the bags took forever to arrive in Toronto. They were fast in Delhi airport though.
Pros: "Nostalgic plane ride"
Cons: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Pros: "All the staff were very helpful, even having boarding passes ready for us for our Vancouver connection to Portland."
Cons: "I'm 6' 7", so for me, economy-class seats are usually the closest I come to being tortured. The food was just OK - not what I normally eat but I'm sure it's fine for others."
Pros: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Cons: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Pros: "It’s not everyday that you get a meal for free on an airline in addition to friendly service. Even though the flight was 7 hours, it was a smooth and enjoyable one."
Pros: "Exceptional service and staff"
Cons: "Food isn't usually this subpar."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Kind and polite service."
Cons: "Wirnessed a nasty discussion between crew member and passanger."
Pros: "Boarding was excellent, most of the staff except one was excellent. The flight was smooth. Got hooked on a new series that I started watching on the plane."
Cons: "The wait time between flights on the way home was brutal but you expect that if you are flying on points. What made it worse was that I had to leave the secure area and collect my bags then wait 8 hours in the airport only to go through security again. On top of that trying to get my baggage tag there was a female agent that should have retired 100 years ago directing people like it was our fault she still had to work. If you can't be nice you should not be in customer service."
Pros: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Cons: "Food was nothing to write home about, but it served its purpose."
Cons: "AC employees gave us contradictory and wrong information about clearing Canadian Customs in Vancouver, so we were unable to get through all the arrival and transfer procedures and had to go on without our luggage. Our delayed baggage was delivered to us 2 days after our arrival. Probably there was not enough time allowed for our connection in Vancouver (about 90 minutes). We were going from Japan to the US via Canada."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "they lost my luggage and their customer service person is not friendly or helpful."
Cons: "Flight was delayed by roughly 2 hours allegedly due to construction at the Toronto Pearson airport. I recognize that this was possibly not Air Canada's fault but the delay was still unforeseen."
Pros: "We been flying discount airlines out of Bellingham for the last few years. How ever with the exchange rate now we decided to fly Air Canada this time. OMG what a difrence great seats more room and great service"
Pros: "Affordable fares"
Cons: "They ran out of the food, and many people were left with no choice for dinner. Food was just okay. Crews weren't very helpful when boarding. It was hard to find a spot for my carry on luggage. I waited for someone to come over and help me find the spot, but no luck."
Pros: "Pilot kept us up to date and apologized."
Cons: "Other passengers could not make it through customs to the gate and needed to have their luggage removed from the plane. This delayed us and started a chain reaction that made us exit the plane 2 hours late."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "The flight itself was great, smooth and quiet and we arrived ahead of time"
Cons: "The boarding was way too slow"
Pros: "Service au comptoir, propreté de l'avion, confort, présence d'un système de divertissement."
Cons: "Les deux agentes de bord n'étaient vraiment pas souriantes et abordaient systématiquement les passagers en anglais. Maigre choix de films. Que des pretzels servis."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Pros: "I liked that I was finally going home for some much needed rest."
Cons: "That's we were stuck in the plane for 30min after we landed because of some miscommunication between LAX and the air Canada staff."
Pros: "Good entertainment options, roomy seats"
Cons: "Nothing I can complain about really."
Cons: "Food was terrible, plane was freezing"
Pros: "The only thing good was the aircraft was clean and nice and a good assortment of entertainment."
Cons: "The crew was rude, the seat couldn't lean back and I couldn't sleep for the entire duration of the trip, the food was awful and a small amount for such a long trip."
Pros: "Great crew members. Helpful and welcoming!"
Cons: "Like last year we had long delays going and returning from Toronto to Madrid. Breakfast was also not has good. We only got a slice of banana bread. Not enough choices and quality."
Cons: "It was cancelled."
Cons: "Waited 1 hour for my bag only to be told that it was put on a different flight. They couldn't tell me this during my flight or while I was waiting? They said it would arrive by morning the next day. I call multiple times to get an update and no one has an update. 6pm rolls around without a single update so tired of calling I drive back to the airport to get a hold of a person. Person says delivery company has it and gives a phone number. Call delivery company and they have no idea what i'm talking about say to go back to the airport. Bag finally shows up 12 hours after expected without a single call or update. Never flying air canada again!"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Upgraded unexpectedly"
Pros: "I really enjoyed the plane. It had comfortable seats and was very roomy. There was complimentary dinner and breakfast service, both of which were delicious."
Cons: "About 80% of my flight consisted of noisy Spanish high-school erst returning from some trip in Canada. They were loud and obnoxious and ruin the peace on the plane. This was an overnight flight and they ruined any chances of falling asleep. The problem came from the fact that the flight attendants could keep them under control. They, in turn, got annoyed and gave generally subpar and unpleasant service."
Pros: "Friendly crew Newer airplane (787) On time"
Pros: "Quality of food was pretty mediocre. Of course I am comparing this with airlines like KLM, Emirates or Cathay Pacific."
Cons: "Upon arrival at Madrid we found our suitcase in the checked luggage was badly damaged at two places. Who do we request for damages?"
Cons: "2 hour delay Food was horrendous, worst airplane food I ever had"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Cons: "flight delayed 4+ hours yet no text notifications whatsover"
Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."
Cons: "Time it took to board"
Pros: "Direct, on time, good on-board service, no hassle, excellent value for money"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "I was concerned for seat comfort; my long legs fit fine and reclined sleep was comfortable. I was concerned about getting hungry; two meals kept my stomach quiet. I was concerned about sufficient distraction on such a long flight; the audio and video options are better than I've ever seen on the 767. Having just flown an Air Canada Rogue flight which was terribly cramped, uncomfortable and food-free with no form of entertainment I was worried. It turned out to be far better than expected."
Cons: "Perhaps I was fortunate but the experience was very good, no complaints."
Pros: "Boarding process was fast & efficient."
Cons: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
Pros: "Service, Food"
Cons: "Lack of entertainment console(having to pay for ipad) ,small and tight seating for long flight."
Pros: "Service was good"
Cons: "Delay and almost miss my connection flight... and its not the first time with Air Canada"
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"