Daily cleaning, installation of cabin HEPA filters on flights from Toronto Island to San Francisco Bay Area
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Scores according to KAYAK customer reviews
Cons: "We didn't fly directly from Montreal to SFO. See above."
Pros: "Three meal provided. Polite crew. Good customer service. More limited weight for the carry on. Generous for the excess size or weigh the baggage."
Cons: "Not enough Asian movie since this fight is to Hong Kong. Seat and space is not big enough."
Pros: "Everything was good, that day was to much therbulans. Thank you air Canada"
Cons: "not even peanuts included on a 6h flight is remarkable"
Pros: "In flight Game of Thrones!!"
Cons: "The lines at YVR were horrendous."
Pros: "Having empty seat next to me made for comfortable trip"
Cons: "Broken headphone jack made trip feel very long and boring because couldn't watch TV."
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Cons: "Flight from SFO to YYZ left late"
Cons: "Flights delayed both there and back, with no advance warning and no reason given. Online & airport signage said flight "on time" the whole time. Asked Air Canada Customer Service desk in Toronto to change signage to accurate time, they were SUPER snooty and treated me like an idiot. Signage did not change, my husband came to airport "on time" to pick me up and then had to sit there 1-1/2 hours. They are inconsiderate jerks."
Pros: "All crews were nice and friendly."
Cons: "Would have been great if I had a Entertainment (movies, TV etc) screen on my seat for my Vancouver - KIX flight."
Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Pros: "They offered complimentary head phones as an apology for the delay"
Cons: "We were delayed 95 minutes due to repairs. Consequently when we arrived in San Francisco we had to sit on the tarmack for 15 minutes waiting for a gate to open up."
Pros: "Very soft seat and it have a thing kind of a iPad is very fun."
Cons: "It has nothing to eat when you are getting a fly is 1:00 to 2:00"
Cons: "I desired more healthy food options. Too much money for what I did purchase."
Pros: "Standard plane conditions."
Cons: "Flight was two hours delayed. Plane downgraded. Seat reassigned without notice. But worst was the gate agent who took my carry on because the bins were "absolutely 100% full." When I got on there were at least 8 spots for bags right around my seat. Some customers after me still had their bags. And I had to wait an extra 30 minutes at the baggage claim waiting. When I asked the lead flight attendant to get the name of the gate agent before we left she said she would do her best but then forgot. She also tried to defend the gate agent by explaining the flight was full and why I should have been glad they took my bag."
Pros: "The seat was relatively spacious, especially compared to United. Staff was friendlier too."
Cons: "Too many announcements"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Pros: "I enjoyed the pleasant crew and the constant water being given."
Cons: "The crew was very pleasant and helpful. However it was unexpected that no food would be provided on a 5 hour flight. If not a small meal then a snack was expected. The crew did provide water consistently which was very nice. My personal entertainment screen was very unresponsive and then the head phone jack wasn't working for sound, I had to hold it at a certain angle to hear bits of sound. Since the head phone jack was located at my thigh it was very uncomfortable and when I shifted I broke my headphones :("
Cons: "Air cananda made me go crazy... They didn't prepared anything after I missed my flight. Because of immigration. They just said to me that was not their fault. But you know, I arrived at air port 5am. My flight time was 8am. I asked aircanada clerks to get into gate quckily. But they had me wait for a long time, and they said everybody was waiting, so that's not problem. But when I got into gate at 8:45, My plane already had gone. And I went to Air canada service center, I had argued for 5hours... because they just prepared my flight from Toronto to San Francisco. They didn't care about Connected air plane was Asiana. So I Had to call three company.. Asiana, Kayak, air canada... that was horrible time. Air canada didn't want to have responsibility about missing air plane. That's why I had to contact with Asiana...the first time Asiana didn't want to prepare air plane for free... I had to try to explain my situation and problem three times.... Finally I got a ticket for free from Asiana. I could departure at 9pm from Toronto. I stayed in Pearson air port for 15hours... because of Air canada's GOOD!! customer service v^^v..... I will never use Air canada !!"
Cons: "Missed our flight in dublin and the crew wouldn't let us board even though we were there with sufficient time."
Cons: "That i showed up in maple time and the plane was oversold, then they put me on another flight which made my pick up at another airport costly!"
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "It was a short flight so even if it was bad I wouldn't have minded that much but the plane was clean and smelled nice. Flight was very uneventful which is good."
Cons: "I have no complaints."
Pros: "The crew are all very polite and easy going. They displayed a certain candor that is lost in todays customer service. I've always enjoyed flying United and will continue to do so."
Cons: "Several of the passengers had connecting flights. On plane that size, it takes time to get off the plane. It would be nice if the crew would allow those with connecting flights to disembark first. An easy fix in my mind, though I know I don't see the whole picture."
Pros: "Movie choices"
Cons: "Terrible boarding and awful transfer connection at the Toronto airport."
Cons: "air canada moved the flight time up an hour earlier, so I missed the check-in cut-off. I never received an email from kayak or air canada that my itinerary had changed. On top of this, air canada wanted $150 to book me on a later flight (which, after protest, was rescinded). My guess is that air canada is vastly overbooking some flights, and this is a technique to shake some passengers loose and force them onto less-full flights. Shady."
Pros: "Really flight was very good, but seats to family member given separate seperate."
Pros: "On time and great service"
Cons: "liked everything"
Pros: "It was a nice flight-- the seats were comfortable and relatively spacious. The cabin crew was very friendly and accommodating. They offered us water multiple times throughout the trip in addition to the normal drink service, which was much appreciated. Also, the AirCanda gate in Toronto was ridiculously nice-- many of the seats came with a desk, phone and laptop outlets, and an iPad!"
Cons: "The flight was delayed 40 minutes, the boarding process went quite slowly, and our bags were slow to arrive at baggage claim on the other end (which probably was the airport's fault rather than AirCanada's). But these were only minor inconveniences."
Pros: "They give you earbuds if you forgot yours."
Cons: "I have been on several Air Canada flights and only ONE has taken off on time. Who has an international flight and does not serve any food? Not even one peanut or pretzel!! Entertainment system has the absolute worst tv shows. Or you need the app and PURCHASE the privilege to use it. The people boarding move at a snail's pace"
Cons: "This flight reservation used another carrier. It was confusing to know which check in counter to go to. When I finally made it to UA counter there was a problem with duplicate reservation. Annoying. Flight was delayed 4 hours with minimal updates and no food voucher. Did not get my flight off to a good start."
Pros: "We found out that United had canceled the flight while in line about to undergo security screening, leading to mass confusion on the part of the screening agents on even where to send us. The next several hours were anxiety filled as we try to hop onto other flights going to our destination as we were stuck in the US area of the Vacuver airport, as we could neither leave the airport or had a way out. In the end, we had to be rerouted to a different airport and take another connection, which in standard United style was delayed by yet another 4 hours. And upon arrival, all of our bags were lost, not unsurprisingly. The worst part was that for the next 4 days, no one knew where the bags were and we were without our checked bags for 5 days until they finally arrived. As an experienced traveler, this was the worst flight I had ever taken and will never fly United or Air canada ever again."
Cons: "Movie choices are poor. Food was not good, especially breakfast egg."
Cons: "Flight delayed by three hours without any explanation from the company. They did not even respect the rescheduled time, the flight delayed once more after the first delay - again, without any explanation or excuses from the company."
Pros: "Our incoming international flight was late; the generously held the flight for us and gave us water after we boarded...we were parched from running!"
Cons: "The interior of the A321 was dated and the seatback monitor had low resolution compared to newer products."
Cons: "Poor legroom Flight sat for 1 hour on the runway"
Pros: "It was short!"
Cons: "Being in the midle seat"
Pros: "Crew were pleasant and efficient. Flight was on time or early. Landing was great - very smooth."
Cons: "Food isn't free. Entertainment required an extra device. Seats are uncomfortable, not enough room to fit a healthy person (BMI 20)"
Pros: "Seat was great. Food offerings were good."
Cons: "Charging for two bags."
Pros: "Short flight! Attendants friendly on plane & quick to make you comfortable."
Cons: "Long Line up to check in. Kiosks not working. Attendant was multitasking & hopping from computer to computer. She mistagged my luggage & put another customer's tag on mine. My luggage was not sent straight to NZ as planned but ended up being left in San Fran. The only hope of identifying it was the blue ID travel tag that thankfully I put on there myself, as Air Canada's tags were all wrong & were for a male customer going to Honolulu, HI. Still waiting for my luggage to show up. No clothes, no sandals....all day... Next time I will ensure I do NOT bring any luggage items for checking in! Instead I'll stick to a carryon even if it is a 3 wk trip across the world...."
Pros: "The flight was on time and smooth. Boarding and disembarkation went smoothly. Few interruptions by the flight crew during the flight."
Cons: "Seats are crowded, not enough leg room. Food is for purchase, which is a bummer. The entertainment is inconvenient"
Pros: "Air Canada is probably the worst company I used to fly with Only thing they didn't charge extra is going to washroom, that will change, I'm pretty sure, very soon."
Cons: "The only thing I liked about flying with Air Canada is that we finally got to the destination"
Pros: "crew was good"
Cons: "takes too long to board and disembark the plane because o all the stupid carry ons"
Pros: "A 10:20 AM flight didn't left the gate at 15:30. Destroyed my day."
Cons: "The flight!!!!"
Cons: "Only "snacks for sale" offered for food, although they did provide free beverages. The earbuds also were not free, although they had been free on our prior Air Canada connecting flight. And the entertainment screen blacked out during the latter part of the flight."
Cons: "Extremely cramped and uncomfortable seats, air cabin hot and uncomfortable (no air) while boarding. Snack and beverage service was abismal. Will never fly Air Canada again."
Pros: "The crew went out of their way to make traveling with an infant easier, and the agent at the desk upgraded us to seats with more legroom when we asked to sit together!"
Cons: "The movie selection was a bit limited."
Pros: "The crew were struggling to win us back, after the shock of discovering we were not seated together. Anything they tried was seen against the backdrop of that major disappointment."
Cons: "When a booking is made six weeks prior for two passengers, it is assumed that the seating assignments will be made together. This airline chooses to put all seats up for grabs to those who will pay more, and ignore those who don't access the option of paying out more than the basic fare."
Airlines flying from Toronto Island to San Francisco Bay Area have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Island to San Francisco Bay Area
Masks required on board, masks provided on flights from Toronto Island to San Francisco Bay Area
Social distancing seating
Middle seats unavailable to book on flights from Toronto Island to San Francisco Bay Area
Testing for antibodies, testing for symptoms for flights from Toronto Island to San Francisco Bay Area
Waiving of change fees. Search flexible flights from Toronto Island to San Francisco Bay Area