Too many delays from start to finish of the trip
Pros: "Crew was amazing, personable,joked around. I though boarding would take forever but very smooth."
Cons: "Honestly...being stuffed in like sardines ....it is getting worse. maybe the older I get the more I see it....but its so uncomfortable. I think the old days were much better!"
Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."
Cons: "The airplane is small... the seats are very small."
Pros: "I missed the connection."
Cons: "Making my connection"
Pros: "An hour and 40 minute delay which would've made me miss my connection.bfortunately for me the next flight was delayed so with that and running through the airport to get from one gate to the other I made it... But stressful experience overall."
Pros: "Crew was friendly."
Cons: "Flight was delayed 2 hours."
Pros: "Entertainment system was easy to use"
Cons: "Boarding was chaotic, jammed, not that friendly."
Pros: "The crew"
Cons: "Not recling chair"
Cons: "Food options are terrible especially when you pay for them. Better quality needed"
Pros: "Boarding, flight, and deplaning great.our seats were pre booked by West Jet and were the window and aisle seat. My husband is 6’5” and needs an aisle seat. We prefer to book our own seats at no cost. Fortunately our seat mate wanted to change too."
Pros: "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "Baggage didn't get lost."
Cons: "Boarding gate attendant was rude. Announced boarding for infants, then got annoyed when me and my wife went up. Queue had formed for general boarding, she wanted to board that line first...for whatever reason. Onboard flight attendants were rude, I stood in the galley for 30 seconds to wait for my wife to change our baby in the washroom and was asked to move back to the cabin. Flight attendants were just eating their food back there, not working at the time."
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Pros: "The flight attendant was very nice and checked on me quite often"
Cons: "Capt made the decision to delay push back by about 18 minutes to wait for 2 passengers A very nice gesture which I understand but I had to run at yvr to get my connecting flight ."
Pros: "Flight steward did a good job explaining safety procedure for exit door"
Cons: "One hour and ten minutes late. Arriving after midnight with one notification of a 30 minute delay not 70."
Pros: "Really a pretty good trip in my opinion."
Cons: "Not too thrilled with the fact that only a couple of drinks and light snacks are free."
Cons: "Terrible selection of new releases and most were in French only! With English subtitles. This made no sense!"
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Cons: "no entertainment I didn't order food so can't comment on this The seats are too close for comfort"
Pros: "Too much fog so plane could not land. Had to rebook out of Toronto for the late afternoon. Crew was very accommodating with my reschedule."
Cons: "Nothing to like. Never got on the plane. Not Westjet’s fault. They can’t control tye weather."
Pros: "Korean air is very efficient."
Cons: "We had to rent a car to get to Ottawa because West Jet had cancelled all their flights due to weather. All Air Canada flights were operating. We waited in line for 2 hours at the airport for West Jet to tell us that we needed to call them regarding a refund. We called them and were on hold for an hour and 45 minutes. Then we were told we had to call the travel agent...we on hold for 2 hours. We then called Korean air and they told us they couldn’t contact West Jet-no one knew what the value of the flight from Toronto to Ottawa was. We were only provided with a refund of $4 (for the taxes) when it cost us $280 to rent a car to get to Ottawa. I will never book a flight with West Jet again."
Pros: "Arrived early"
Cons: "Seating in the back"
Pros: "Excellent from phone courtesy to every aspect of travelling with them."
Cons: "Well organized. Courteous at every step. Other airlines should emulate them in every way. Travelled all over the world and would rate them as best so far."
Pros: "The flight was on time, there was enough room for carryons in the overhead bins"
Cons: "I did not have any food or use the entertainment options so that’s why I scored them low as I don’t know how good they were."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Pros: "Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo"
Pros: "The wifi inflight service"
Cons: "No food, only snacks."
Pros: "Honesty when informing us on our flight delay."
Pros: "Boarding was quick and the staff as very friendly. The pilot was hilarious."
Pros: "Crew was very nice"
Cons: "Baggage got lost"
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Cons: "ran out of food only had 10 tablets to offer customers on a packed plane"
Pros: "Due to a baggage check-in snafu, we were very late to arrive at our gate. But we made it! And the staff were still very kind to us even though we arrived so late and they didn't know why. The flight was probably the smoothest I've ever been on, and the snack and beverage service was just fine - I loved that cookies were an option and not just pretzels. Overall, an excellent experience!"
Cons: "Delayed flight. Only got home at 1.30am."
Pros: "On time"
Pros: "I really appreciated the leg room that we had on all our flights. The seating was most comfortable. Staff most friendly."
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."
Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."
Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"
Cons: "My luggage did not make it."
Cons: "My wife paid for Premium Plus. Another passenger sitting in back of plane put his luggage above my wife's and went to back of plane to his seat. Flight attendant Chris told my wife her bag was going underneath the plane. My wife said no! I paid for this seat and my bag isn't going underneath plane. Chris argued with my wife and the gentleman sitting next to her stood up for her. Chris apparently stormed off. What is with these flight attendants? Sounds like they need more training."
Pros: "Crew was great."
Cons: "Check in is brutal. Ruins then entire experience."