Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Their plane"
Pros: "Crew were fantastic"
Cons: "Entertainment choices"
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "Short flight. No problems."
Pros: "My first experience in business class"
Cons: "Basic flight with no frills"
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "The boarding process was nice because Star Alliance gold members can board early and get miles for the flights. They also had lots of movie options. Decent flight."
Cons: "I bought my ticket on kayak because on the search filter, it said 1 carry-on bag and 1 check-in bag but after the e-ticket was issued it said that it was a no luggage and no meal ticket. I had to pay excess in baggage fees ($100 AUD for 1 check in bag) and during the flight, all you get is coffee, tea or water. You have to pay for meals or soft drinks. I think if I bought on air New Zealand website, I would’ve gotten a better idea of all the fare types and pay a little bit more to get the proper amenities."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Cons: "The lumbar support in the seats is quite inadequate."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "The premium econ seat and services."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Cons: "Check In Issues related to code share flight"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "We did not use the food or entertainment"
Pros: "The plane and staff were very welcoming."
Cons: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"
Pros: "Love the variety of movies etc available on every flight."
Pros: "Very friendly crew, clean and comfortable."
Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
Cons: "Staff was not friendly or attentive."
Cons: "Slow service and delay exiting"
Pros: "Awesome crew! Tasty food! Comfy seats!"
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Lots of entertainment options and friendly crew."
Pros: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Cons: "I got upgraded to business :)"
Pros: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Cons: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Very professional; enjoyed entertainment options"
Cons: "I will not use kayak again, because they used this terrible gouging airline that we did not know we were using for our flight. We had to change the flight date of our sons trip and they wanted to charge us $350 to change the flight and then with the difference in the flight it was gonna cost us $530 on top of that. The total for our flight was going to cost us $880! We found a brand-new flight with another company for $670! It is disgraceful! I will never use KAYAK because they used this airline and they don't let you know it! we never got our money back for the flight we did not use. It was a hard lesson learned. Whole thing"
Fly Dubai is average but that’s reflective of the price but the flight from RUH to DXB every Thursday afternoon is ALWAYS delayed. Try to fly Emirates.
Cons: "All good"
Pros: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Cons: "Shorten luggage wait time to arrive on the belt."
Pros: "Food was great."
Cons: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."
Pros: "The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!"
Cons: "The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing."
Pros: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Cons: "The entertainment shows could be better as it was limited"
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "The Seats are very Comfortable"
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Pros: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Cons: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Pros: "The food was very good, the seat was comfortable, the entertainment was great."
Cons: "Water could have been offered more frequently. I got a bit dehydrated."
Pros: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "Good range of movies"
Cons: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Everything else was good."
Cons: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Pros: "The comfort and smooth boarding procedure"
Pros: "The crew were nice"
Cons: "Terrible food Outdated entertainment"
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Good everything"
Cons: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Cons: "This was a fraudulent charge!!"
Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Cons: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Pros: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
Pros: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
Cons: "I shouldn't be forced to change my seat just because a hostess told me to then she was rude to me because I didn't then I finally changed my seat and she was ok- I don't think this is appropriate"
Pros: "food wifi"
Cons: "the airplane was filthy and old the touch screen was malfunctioning"
Cons: "WiFi services were inadequate."
Pros: "Great airline, very friendly staff, the food was pretty good considering that it's airplane food.The ICE entertainment system was great, lots of movies/TV shows to watch on the flight."
Cons: "Only negative part is that we sat right by where they stored and prepared the food so it was noisy at times."
Pros: "Seamless flight with usual high standrd of on-board service and food"
Cons: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Pros: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
Pros: "As above"
Cons: "As above"
Pros: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."
Pros: "Great service"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Pros: "I could not get the barding pass to chennai at seatle itself"
Pros: "Excellent airline"
Pros: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
We had a family traveling to SFO without wearing masks and I have to repeatedly request the flight attendants to ask them to wear their masks. It included elder people to children coughing and sneezing and my seating was amidst them. I had to request the attendant to find me an alternate seating, which turned out to be less comfortable, but better than my allotted seat.
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally."
Cons: "Food could’ve been better."
Cons: "Qatar airport duplicTe security check"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Flight was uneventful, left on time. Chocolate cake was delicious."
Cons: "I would have liked rear and forward camera live feed to show actual flight"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Pros: "Everything ,good service ,friendly crew affordable rates"
Pros: "Q Suite is top-of-line business class product"
Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Cons: "Took long time to provide food & water."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Pros: "In-flight crew was excellent."
Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"
Cons: "It was too cold in the plane."
Pros: "had a whole row to myself and the food was very good"
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Cons: "- Leg Space is challenge"
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "All of it was great!"
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Cons: "they pot me in another flight"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "The stewards were very attractive, the entertainment was plenty of movie choices."
Cons: "The food was terrible, the seats were extremely uncomfortiable."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "Great service and food."
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Airport staff."
Cons: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "I liked the food and the entertainment ."
Cons: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Cons: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Pros: "upgrade flight"
Cons: "Same as previous. Found the"Personal touch" missing from Crew."
Pros: "Customer service is amazing!"
Cons: "Keep up the great work!"
Cons: "Would be nice if they offered hot towels for the Economy passengers."
Pros: "Very good"
Cons: "Very good"
Pros: "Flight was on time"
Cons: "Food Crew"
Pros: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Cons: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Pros: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Pros: "On time. Good service"
Pros: "Very professional"
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "Upgraded seats"
Cons: "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Pros: "The flight crew showed great hospitality and quality service. Leg room was amazing and the food too. I recommend this flight to those going to and from Manila. Make sure to find a stopover that's less than 3 hours long if you have a connecting flight for example from SFO- Hong Kong to Manila"
Cons: "I believe the entertainment could be better. Other than that the flight is legitimate.."
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Pros: "The food was great The staff were lovely"
Cons: "Not being informed that I could check in online Having a middle seat More movie choices!"
Cons: "Worst flight experience ever-"
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Pros: "Very good service. Professional and friendly"
Pros: "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
Cons: "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."
Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Pros: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Pros: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Cons: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Pros: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"
Pros: "All components of the trip were UpTo the expectations"
Pros: "On time Good service Nice crew"
Cons: "Got stomach ache after eating the food."
Pros: "The movie"
Cons: "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."
Pros: "Hospitality was good. PRO was excellent."
Cons: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Pros: "Great crew. Super friendly."
Cons: "nothing much. overall good."
Pros: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Pros: "Business class service was the best I've ever experienced from any carrier."
Pros: "Better hindu veg meal"
Cons: "Leg room"
Cons: "Food was good but could be better. Healthier, purer"
Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Pros: "The flights overall were great. The crew were very professional and personable from when I checked in to when the plane landed. Definitely will be using Cathay Pacific again"
Cons: "The food was not very good, whatever bit I ate caused me a bit of a stomach ache. I was able to munch on some snacks. Please have some more fruit options available."
Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"
Pros: "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
Cons: "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
Pros: "The efficiency of this crew was unparalleled"
Cons: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "Absolutely hopeless baggage delivery/collection. Almost as long as the flight"
Pros: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Pros: "Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European."
Cons: "The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE."
Pros: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Cons: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Pros: "Crew was very courteous and considerate."
Cons: "Food quality could be improved."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "good seat"
Cons: "rude crew and unsanitary bathroom"
Pros: "I had to change flights to LA."
Pros: "The Sydney lounge is amazing and the entertainment options are excellent."
Cons: "Inflexible on making food available at times other than when the crew wanted to feed people, making no extra effort, or even acknowledging emerald status."
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Pros: "Comfortable seats, good food choices, great service."
Cons: "Crew kept skipping over me and trying to laugh it off. Annoying and unprofessional"
Pros: "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
Cons: "The food you can tell is heavily processed"
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Cons: "We did not make this flight"
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Cons: "Entertainment system was run down and not functioning well"
Pros: "Overall the flight was lovely. Flight crew was wonderful and I can’t say enough good things."
Pros: "On time, good food, flite staff and attendants were friendly and helpful."
Pros: "Checking in was quick, fast through security, very enjoyable visit to the Qantas Lounge and off to board. Boarding was fast, the service was pleasant and the flight right on time."
Cons: "If I must be critical the onboard screens are a bit difficult to control. But fine for a short flight."
Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."
Pros: "Fabulous service and comfortable seats"
Cons: "Not applicable"
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "Good food on the plane; friendly staff."
Cons: "Horrible accomodations; I've never been in a flight this tight before. It was miserable the whole way. Even Southwest is roomier. I should have taken an American carrier. Space is the number one priority on a flight across the Pacific, and Qantas really doesn't understand that. I've taken Delta, American, and United across both ponds. Stick with them! After all, I can make my own food."
Pros: "Price and first experience with Quantas"
Cons: "Didn't get to choose a seat and therefore got middles both ways"
Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"
Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Pros: "Complimentary meals/snacks, socks, toothbrushes, eye masks, blankets and pillows"
Cons: "The wing in the Brisbane terminal had no charging stations and only two toilet stalls in the women's bathroom."
Pros: "Service was good and having open seats next to us made it manageable."
Cons: "Kids meals lacked vegetarian options"
Cons: "The check in process for baggage at Sydney."
Pros: "Fast efficient. Pleasant staff."
Cons: "Tray table dirty :("
Pros: "Great customer service on board the plane. Super service at check in."
Cons: "Liked everything"
Pros: "Dinner on a 1 hr flight! Unheard of in US in coach."
Cons: "Small seats (but same as our 13hr United flight from SYdney to Sam Francisco). Tolerable on 1hr flight."
Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."
Cons: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "Spacious, good food, attentive flight. I would fly again if I can sit closer up. Very generous and gave us a 20 dollar food and drink voucher because our flight was delayed."
Cons: "We sat on the plane for 45 min before they let us out. The flight was delayed for about 2 hrs but they let us out and gave us a voucher to spend. We sat in row 73 from Sydney to SFO and it was really hot, the AC didnt really kick in. It was uncomfortable. But it did finally got colder. It just took a long time."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "Quantas is great, great food, staff, seats were pretty roomy. Entertainment options were very good."
Cons: "American Airlines. Tiny seats, bad customer services, no entertainment on board, so loud you can't even sleep."
Pros: "Arriving back in Australia"
Cons: "Being 2 hours late because there was a passenger on board sick they should never of been allowed to board the plane. This was very badly managed by the staff on the ground staff. Very poor leg room the rude passenger in the seats in front of us reclined right from take off to landing wa very hard to get out of our seat to stretch or go to the bathroom"