Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Very good, despite we had a delay because of some problems at the airport.
Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .
Horrible experience from start to end. Copa costumer service is non existent. They treat you bad. Everybody tells you different information. We didn’t received our luggage in the 1 day stop we did even we they said if was not going to be a problem. They didn’t respect the seats that we had and spread our family leaving in between of two big people who didn’t leave any space for me and crush me from side to side. I’ll never recommend Copa to anybody.
I liked the friendliness of the crew and comfortable flight. All good.
The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position
More than 3 hours of delay and not even a snack was given.
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. Same happened in the connecting flight, which was three and a half hours long (Bogota x Miami). First and last time flying with Avianca.
No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.
On time flight , great service from crew , comfortable and enjoyable
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights
The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.
On time. No problems boarding. AA checked my roller bag for free. In flight entertainment wasn’t really working and they didn’t sell the snacks on the paper menu.
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Incompetent crew at the boarding counter. Never flying AA again.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
Very cramped seats in economy, difficult to get comfortable with your legs and feet and back. The seat width is ok but I’m average size. Food is HORRIBLE. Crew is friendly. Delays and very tight connections made it tough for navigating. We would have missed our connecting flight if it wasn’t delayed too. The terminal transit was slow and normally every 10 minutes before 8pm, after 8 pm is every 30 minutes!!!!! No free wine or drinks!! Below average attitude.
Everything was great - but then had to wait one hour for my luggage in Verona…
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
My ticket was cancelled unannounced and I was left stranded in the air port
It was nice and smooth from boarding to landing. Flight crew was wonderful and very professional.
My parents travelled through british airways. Service was very poor. They were not able to eat anything in the flight due to poor customer service in the flight.
The crew were great. The comfort and food was terrible, worst I have experienced in recent times and I fly a lot. It was like a refrigerator in the back and even with 4 blankets could not get comfortable. Seats are very tight and with the electronic box under the aisle seats, there was no legroom. BA did a bait and switch on the price, lowballing the price and then requiring add ons, like paying for a checked bag. While common on domestic flights, I have never had to pay for the first bag flying intercontinentally. Also, no “choice “ of seating at check in. There was not a single other free option. I could pay to choose a seat in the same row. I have never had this happen either.usually, at check in, you have a choice (I.e. free) on other airlines of what is not occupied in your section. I will never never fly BA again. Too bad, since the crew were some of the best with the best attitudes I have experienced.
Worst trans-Atlantic flight in years! The seats were incredibly tight, both in width and depth. The back selection was so cold, it was like traveling in a refrigerator. Although I had an entire row, the seat arms would not go up, so I could not take advantage of it to sleep. However, the crew was smiling and helpful and really seemed to enjoy their jobs. The food was the worst I have ever experienced on any flight. The PA system blasts announcements to the point of hurting my ears when using the audiovisual equipment. Not safe or sat. Also, I did not like the bait and switch tactic. I put in a search with one bag and the other flights had put that into their price, but BA did not and made me pay extra for it which would have made the price comparable to others. Also, even at check in there was no “choice” of seat, unless you paid extra for it even in the same row. No other airline I have been on does this. Once check in begins, normally, you can choose any unoccupied seat in your category. These tactics and the lack of comfort means I will never fly BA again.
Crammed seats for a 9 hour flight. Entertainment selections very limited
Toronto (YYZ)Canada
Barranquilla (BAQ)Colombia