After Covid, on board service is non existing. Due to cost restrictions, the entertainment service which years back was second to none, is not available.
It was just weird, the plane it was making weird noises and few minutes before landing it’s was moving a lot after all when we land it’s was smallish like gas or something burned.
Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "Cree was horrible handling the delayed flight eventually postponed until the next day"
Cons: "Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning"
Pros: "The pilots landed quite peacefully and the airplane was clean"
Cons: "Food was disgusting. Not many options to choose from."
Pros: "I will never fly this airline again."
Cons: "We got our flight bumped back 5 hours simply because they decided to use a different plane. The food vouchers were VERY limited, only for a burger (and I'm vegetarian). The 100.000 COP flight voucher only valid at travel agency, not online. This airline's a joke"
Pros: "Friendly crew."
Cons: "Left on time"
Cons: "The flight was delayed 55 minutes and lost connection to Panama"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "the flight was on time"
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "Buena atención del personal y cabina confortable"
Cons: "Precios más accesibles"
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Pros: "Nothing. The staff was rude. Avianca was understaffed for holidsys"
Cons: "Poor entertainment. Lousy service. I spoke with manager Eva Maria, and she could care less. I have booked at least 12 flights on Avianca in the last two years. Service was shameful"
Cons: "The airline didn’t inform me about the change they did on its schedule"
Cons: "The 4 hour delay to leave Roatan"
Pros: "On time."
Cons: "Plane is a little worn out"
Pros: "Great plane. Good entertainment. Punctuality was remarkable."
Cons: "Boarding process and check in at Bq is mediocre at best. Yes, airport presents major challenges due to the reconstruction, but major challenge requires extra organization and planning."
Pros: "I booked the flight for my girlfriend. Although she had a reservation code, the flight was cancelled because she didn't respond to a message. She doesn't check her email regularly. When she opened her email this morning, she discovered that her reservation was cancelled. After getting the reservation code, we didn't think that additional confirmation would be needed from either of us. To rebook the flight would have been substantially more expensive."
Pros: "Spacious seat"
Cons: "Airport is being remodeled and was disorganized. You could barely hear the loud speaker announcements regarding flights. No monitors available with flight info."
Cons: "It was almost half an hour late to departure"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "I enjoy my trip very much!"
Cons: "I saed i did enyoy my trip!"
Pros: "Punctuality is remarkable. personnel service on board is great"
Cons: "plane is dated on board food is non existing. Only minor beverages. Entertainment system was good 20 years ago. Today it is not luggage took WAY TOO MUCH time to be delivered. Don't know if this is an airline or airport problem"
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "Could have had a pre-take off drink service in business class Plane was very run-down"
Pros: "Flights on time and the service was good - not effects from threatened pilots strike. Avianca has Airbus 320s (I think). They are new and seem to be well maintained, but they somehow put in the Asian sized seats. You can extend the headrest upwards, but if you are long in the torso it can be across your shoulders and be quite unpleasant."
Cons: "The reservation failed to make it obvious that the connecting flights between Barranquilla and Bucaramanga were in two terminals. Yellow Cab driven by Mario Andretti's Columbino stand in got me from one terminal to the other in the nick of time for cop15,000. Then, I waited for a while. Take carry on only if making the quick Barranquilla to Bucaramanga connection, and remember you have to change terminals."
Pros: "The service during the flight"
Cons: "The servicie before the flight"
Pros: "The flight was delayed two hours"
Cons: "No Meal compensation"
Pros: "I liked the trip time that was exactly on time and the excellent attention of the crew. I felt me so very happy."
Pros: "love avianca equipment, crew, entertainment... I wish US airlines had same standard."
Pros: "The service"
Cons: "It was 30 minutes late"
Cons: "They broke my baggage, and bring me it damage"
Cons: "The food consist only of a sandwich and a drink. Other companies give a hot meal and dessert"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "Nothing much!"
Cons: "The counter agents attitudes are not the proper one for people in this industry, the airport terminal is unclean and without air conditioning and Avianca is always running late, regardless!!!"
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Cons: "I have no complaints about the actual flight. My problem is that I flew from Miami to Barranquilla Colombia. I checked one bag which had a lock on it. Nobody told me to remove it. When the bag arrived in Barranquilla it was wrapped in a plastic bag. Upon opening it the bag was open and my belongings tossed around. The lock was gone, one zipper was missing and the other zipper was damaged. Couldn't close the bag. Made a complaint in Barranquilla at the Avianca desk. They gave me another bag. Made another complaint over the internet at Avianca.com. Let see if they reimburse me."
The flight didn’t take off on time and was late an hour. Upon landing at our destination we had to wait on board for another half hour. With two small children in tow, a huge inconvenience and totally not worth the extra money paid for a direct flight.
It was just before we boarded the aircraft that we had to literally go thru another security check, we were body checked, all our carry on luggages inspected again and swabbed down. The staff were very rough and not courteous, we were treated like scum. The business class experience for travellers should be better, we were then lined up with Economy class passengers. Turkish Airlines Ground Staff are extremely rude and condescending, muttering under their breath, laughing and being very disrespectful. This was very demeaning.
Very good experience . Will fly again and will recommend friends and family to fly THY
Flight from Istanbul to Toronto was delayed which made me miss my flight to Vancouver. No one is willing to pay for my hotel accommodation.
Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
Food Flight Attendants Aircraft Istanbul airport
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Pros: "The customer service, the seats were comfortable and the food was great"
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "My worst journey."
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "Best service, food, seats, space, amenities."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Cons: "Sloppy cabin crew at the time of embarkation. Bad entertainment system (horrible touch screen, earphones with loose contact), made a 7 hours trip an unforgettable experience. Food quality was marginal. A drastic contrast with the previous flight of the same airline company (but from Amsterdam to Istanbul), which was very good."
Pros: "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
Pros: "Food was good , enertainment and comfort was fine"
Cons: "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"
Pros: "Flight attendants were not helpful or friendly."
Cons: "Flight attendants were not helpful or friendly."
Pros: "Every thing"
Pros: "Staff are EXCELLENT"
Cons: "Internet was spotty."
Pros: "Service, Food, Crew, short announcements, boarding, entertainment"
Cons: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
Pros: "The seats were okay and entertainment was okay. But other than that -"
Cons: "Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal."
Cons: "Flight was canceled and I missed all subsequent connections"
Cons: "No individual air vents to control temperature"
Pros: "At least there was a good selection of movies"
Cons: "The crew just couldn't get it right, half our section didn't get the hot towels before takeoff, the attendant had run out half way down the aisle then forgot to come back. Distribution of food was handled like it was the first time the crew was attempting it in a moving plane. They couldn't get orders right, handing out vegetarian dishes when non-veg dishes were requested. Running out of ice for the drinks."
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Cons: "Nothing :D"
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "The service and the meals, even in economy class."
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Cons: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Pros: "Moved into business class much more leg room"
Cons: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
Cons: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Cons: "Other than they stole $1000 from me by canceling a flight and not reimbursing me, our trip had awful service. They took our water which we bought in the airport 10 feet away from boarding and then had one drink cart on a 7 hour flight. We also had one small box sandwich and chips to eat. I fly regularly in and out of the US. Last time I fly with Copa."
Pros: "The flight attendant crew was really friendly and professional."
Cons: "An option to stay in panama forever."
Cons: "The girl at the counter was not nice"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Cons: "Better food"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Our flight attendants seemed a bit distant. They got the job done but didn’t seem friendly."
Cons: "It was fine."
Pros: "It was a great fly smoothly"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "On time, service, the black woman who was part of the crew"
Pros: "The crew was very good. Comfort is poor..."
Cons: "Wider seats."
Pros: "The crew once again exceeded my expectations. The food was good for airplane food."
Cons: "The plane seem to be a little older and wasn't quite as comfortable and it only had one screen for people to share and only one movie to watch. A long flight should have different movie options."
Pros: "Excellent airline. Best to connect the America's."
Cons: "En el check in lo hice por la web y liego tarde mas q la gente q no lo hizo xq atendian a todos mezclados"
Pros: "Atención muy buena y cómodo el avión"
Pros: "Viaje directo"
Cons: "Asientos muy pegados para un viaje tan largo."
Cons: "They didn’t have any vegetarian meal. And the planes are different from the ones that flies to NY"
Pros: "They were so nice and kind. They were helpful and upgraded us. Love the free alcohol option. Loved the veggie food options. Would recommend them to anyone and would seek out flying with them again."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."
Pros: "No entertainment at all"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Staff was very polite and courteous. Plane was comfortable."
Pros: "Everything but the bathroom."
Cons: "The bathroom situation. Long line to use the bathroom and they will not let you used the one in first class."
Pros: "Flight Attendants friendly."
Cons: "Ticketing Agent at the counter that issued Boarding Pass was horrible. She extremely slow and inconsiderate of my time and many other customers waiting behind me. She was busy talking on her cell phone and socializing causing the lines to get longer and longer. She also allowed other customers to just walk up to counters and start long conversations with her while I waited in line to get my Boarding Pass. She needs to be Trained on Customer Service Efficiency."
Pros: "The only nice thing was that the flight was not full, so there were plenty of empty seats."
Cons: "There was zero in-flight entertainment. Food consisted of a bag of potato chips and a wafer cookie. Also, why are you calling this a "Wingo" flight? The airline was Copa."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "Very timely departure not long layover like many airlines."
Cons: "The drinks didn't come with ice and was very warm."
Cons: "The seat was too small. I am 5' 5" and 135 lb and it felt awfully small and uncomfortable. Even for a smaller plane and less time, I was not willing to accept it."
Cons: "Why would you put a cartoon on to watch??"
Pros: "I liked the seats, drinks and food."
Cons: "I would have loved to have a veterinarian option."
Cons: "Their flights are extremely overbooked. If you book through one of these websites you more than likely will have to spend an extra day. From 3 flights they had that day all 3 were overbooked by atleastv. 5 people. Extremely shitty v"
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "Rude crew, old plane, no entertainment"
Pros: "All was. Ganythingood"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "The flight was on time as scheduled and the food was eatable."
Cons: "we had to endure a second security check at the boarding gate -never had to do that anywhere else in the world we've traveled from. The monitor for my seat was not functioning well."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Food and beverages not good. Lay over too long"
Pros: "Nice, on time and excellent service onboard"
Cons: "Nothing to mention"
Pros: "The service and employees"
On time and nice service on board
The efficient way to operate by the staff.
Friendly crew and no delays.
Very disappointed. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen from our checked bags. A 12 hour travel turned to more than 30 hours! Do not recommend LATAM to anybody else.
The lady at the boarding to assign us seats was rude and non caring .
ATAM Airlines by far the worst experience I ever had flying. Total disaster from beginning to end. Employees were beyond rude. When you call customer service with simple baggage questions they tell you to ask at the airport or check with your agency. Checking the same documents for every connecting flight, instead of doing it at the beginning of your flight and stamp all your boarding passes. Avoid lines and unnecessary contact with others by making long lines to check the same documents they already checked. If I can avoid this airline, I will sure do so and tell others to do the same.
They served food even late for people who wanted to eat
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "The pilots were polite and arrived early at destination."
Cons: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Cons: "They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits."
Pros: "The early check in"
Cons: "They bumped 60 of us off the plane with no warning"
Pros: "Comfortable seats. Great crew"
Cons: "Food could be a little better and bathrooms bigger"
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "Friendly crew and average seats."
Cons: "Would love to see a usb port at the seat like they have on some Avianca flights."
Pros: "El vuelo salió a tiempo"
Cons: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."
Pros: "I liked that there was plenty of friendly, professional help along the way."
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Pros: "Good seats and service"
Pros: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Cons: "The turn around resulting Ina five hour delay"
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Pros: "The flight attendants were very good and so was the overall service."
Cons: "Seat rowa too close together, not enough legroom."
Cons: "Arriving in SCL on an international flight is the pits. Avoid"
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "I slept most of the flight."
Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"
Pros: "The inflight meal was delicious. I was not expecting so many choices."
Cons: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Pros: "The crew was awesome, very friendly and polite. The flight was smooth."
Cons: "I don't like that you have to pay for a cup of coffee. I understand that for a sandwich or a muffin, but a coffee... come on dude."
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Cons: "El cambio del aeropuerto de salida. Debíamos salir de aeroparque y tuvimos que viajar hasta Ezeiza."
Pros: "El cumplimiento"
Cons: "El costo de los productos en vuelo y que no tienen cambio."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Pros: "The steward/ stewardesses always great."
Cons: "Tasteless food except for the desserts."
Pros: "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Cons: "The seats are a bit narrow"
Pros: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Cons: "Maybe more movie options but otherwise the whole flight was without fault"
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Cons: "One of the crew at the airplane was really rude was a Male. He needs be more sensitive with special needs passengers."
Cons: "the wifi is awful"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Cons: "Having a variety of food options would be nice."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Deben explicar con claridad las políticas de equipaje en vuelos operados por American Airlines."
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Cons: "The late departure from Baranquilla cause many people to miss connections after passing through immigration in Miami."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"