Daily cleaning, installation of cabin HEPA filters on flights from Colombia to Toronto Pearson Airport
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Air Canada and Avianca have all waived their change and cancellation fees on flights from Colombia to Toronto Pearson Intl. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "the flight was on time"
Pros: "Ir was ok"
Cons: "It was noisi. Entertaiment components are bad."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "We never too this flight as Avianca cancelled our original flight. Your partner in Airfare.com was absolutely zero help in helping us resolve the issue. They told me I had to contact Avianca directly to resolve the matter. The only flights they had available were on different days."
Cons: "I am still trying to get a refund from the airline for a flight that they knew I was never going to take. I will never use any sort of third-party service for booking anything again. What is the point using it if it will be zero help when I did not cause the changes that occurred??"
Cons: "Some employees from the airport Benito Juarez looked into my baggage and stole some souvenirs, please be advised to do not leave your baggage with the airport standby system, there are some private lockers that you can use instead."
Pros: "The crew was so helpful and kind!"
Pros: "On time"
Cons: "Service was a little off"
Pros: "Just the fact that I’m glad to make it home."
Cons: "The entire flight ordeal. From beginning to end."
Pros: "Everything was fine until the last flight."
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Cons: "Boarding process was chaotic and not organized. It wasn’t clearly communicated which groups were being boarded."
Cons: "Having to leave airport after waiting hours for a repair"
Cons: "Both my departure AND layover flights were very delayed. And they didn't update the tracking so I could plan accordingly."
Cons: "Qué ganan con tener a la gente sentada dentro del avión tanto tiempo?"
Pros: "Seat super comfy"
Cons: "I like everything"
Cons: "The 4 hour delay to leave Roatan"
Pros: "Crew attention in flight"
Cons: "Food, the crew couldn’t guide me correctly and told me to pick up my baggage in Guayaquil and I had to pick it up in Quito, they lied to me for the second time"
Cons: "They oversell tickets !"
Pros: "I enjoyed the food, the blanket and pillow they provided, the free movies and the crew was very nice."
Cons: "Not compliants"
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Cons: "It departed over an hour later"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Our original connection was very close, but when we got to the airport for our first flight, they bumped us up to an earlier flight so we had plenty of time for our international connection."
Pros: "all ok"
Cons: "The delay!"
Cons: "They overbook the flight and even we bought the tickets 6 months in advanced they moved my family and me (2 adults and 2 babies) for the next flight ( 9 hours later the original flight)!"
Pros: "Leg space"
Cons: "Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "Cancelled flight 2 days before my departure without official mailing from avianca about the change."
Pros: "Its the second i travel with them, i paid more because it was a "shorter flight" first time the three flights were delayed because weather, but another airlines were flying normal, i give them another opportunity and exactly the same the same three flights this company sucks!!"
Cons: "Crew attention was horrible and flights in this company are delayed all the time all year!!"
Pros: "We left early and landed early. Nice staff and attentive. Snacks. (better get rid of the terrible so called barittos-they were awful. Cookies not bad and the snack. Stick to the sandwich and be sure to have extra mustard and mayo and option. They both are terribly dry. Very far from JetBlue-but nice airline and service."
Cons: "Read the first."
Cons: "Final destination flight was canceled and was not offered a refund for the hotel in my final destination and was only offered a $56 credit in the countries currency but I paid dollars. On the return flight I was give. A huge hassle because I had a carry on and a personal article. Avianca wanted me to check in my carry on but my flight landed in Miami at 2:30am. The reason I took a carry on was so that I would not have to wait for suitcase. Would never fly with them again. They can keep their credit as far I am concerned."
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Pros: "Crew service is very professional and froendly. They make sure we were comfortable and help us with our needs."
Pros: "Perfect with no problems. Everything was on time."
Cons: "Falta de respeto a los miembros Diamante."
Pros: "Had to change my flight due to weather related issues with my follow-on flight. Avianca's staff was very helpful and made sure I could make it all on time."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "Even for a 45 minute flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.!"
Pros: "They were able to help me because I was about to miss my next flight due to weather conditions, so they gave me priority access and sent me on a different flight just so I could make it!"
Pros: "Entertainment selection was good."
Cons: "The flight back to Miami got a 6+ hour delay."
Pros: "Everything I love this airline"
Pros: "Very pleasant and friendly"
Cons: "Suppose to fly out at 3pm, socked in by fog, by the time that cleared and other flights had left, told the plane would fly at 8 pm. 8 pm, no boarding, finally an explanation a tire needed to be changed. No further updates as to was it really going to fly that night. Finally about 10pm, flyers were offered a 5:45 am flight and those who didn't want that could wait to see if the plane would leave at 11pm. If it didn't don't know what one would do. People were gathered around the one agent, trying to re-book their flight, getting upset. Finally at 11, it was announced it would fly, nobody cheered because nobody believed it. It did fly and after collecting luggage in Bogota it was too late to get to the reserved hotel. Ending up spending the rest of the night in the airport to catch an early flight out. Avianca handled the delay poorly, very little communication and assurance, felt hostage to their bottom line."
Cons: "My seat did not recline"
Pros: "I love that I was upgraded due to my Lifemiles Elite status. Sometimes first class seats are left empty, when the airlines could use that opportunity to engage people in the mileage programs."
Cons: "The seats were not comfortable probably because it was an old plane."
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Cons: "They need to make more leg room in ALL planes"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "Crew was amazing."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "Good snacks"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Very friendly and professional gate agent and flight attendant"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
Cons: "I don't know how to use my credit."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Cons: "No space in the seats"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Cons: "This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor."
Pros: "All good"
Pros: "On time"
Cons: "Meals, water and coffee during flight"
Pros: "The crew is what made the flight enjoyable."
Cons: "The food could have been better."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Copa messed up the first flight on 2nd of august for me by overbooking. And today they had me wait till everyone boarded because they made some sort of mistake and couldnt verify online or web checkin"
Cons: "See above"
Cons: "All is ok"
Cons: "No seats assigned"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "I was running late and they wouldn't let me pay to extend my flight so I missed the trip"
Pros: "The crew was nice. However, it took a long time to get a second drink in such long flight. And they didn't offer coffee or hot tea. In addition, it took a long time for the passengers to get situated in their respecting sits."
Cons: "To be more organized at the boarding time, and a more promptly and fast service."
Pros: "Excellent airline. Best to connect the America's."
Cons: "It was delayed more than 5 hours and they left everyone waiting without explanations. It took them 4 hours to give water to passengers."
Pros: "Good flight, fast, comfortable."
Pros: "Atención muy buena y cómodo el avión"
Cons: "En Panamá muy mala la atención y muy despotas"
Pros: "Such delay in perfect weather condition and no mechanical problem .... is ridiculous. A crew change should be planned for and should not cause a delay."
Pros: "excelente servicio y puntualidad"
Pros: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Cons: "Cabin temperature could hsve been cooler."
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "Im requesting a refund."
Cons: "Copa airline is a terrible airline. Not sure how they still in business. The ticketing agents were extremely rude and show a great deal of careless towards their customers. I arrived had already checked in, i had no luggage i simply had a backpack and a carry on bag.She told me that my plane was gone 1.5hr before departure. She went in the system type customer missed flight. What she did was deceptive, unethical, and of course should be illegal. I still believe that flight was overbooked, copaairline had to cancel my previous flight due to the weather. When i contacted copa airline directly nothing they could do they said. I was advised by copaairline to wait 3-4 hrs to reactivate my ticket. I was told specifically by a gentleman that there was a flight boarding at 12am. I waited at the airport for about 8hrs to find out there wasno 12am flight that day. I cant make this up people, i have never in my entire life experience that level of stress and anxiety. I want my money back!!!"
Pros: "everything was great,"
Cons: "me Gustó que habia opción de comida vegetariana y demás de ello son muy atentos con todo. El vuelo estuvo puntual y todo el personal amable"
Pros: "Clean interior, friendly crew"
Pros: "Crew were friendly."
Cons: "It’s nice that Copa feeds you, even on short flights. But every option was meat- there was no vegetarian option. (The site I booked through didn’t give me - or at least I didn’t see it- the option to request a special meal.) In this day and age, I really recommend they have a non-meat option. On another flight on this trip, I also asked for hot tea from the drink cart, and they said it was coming, and it never came."
Pros: "The direct people who interact is excellent everyone very courteous and friendly"
Cons: "An item stolen from my luggage"
Pros: "The food"
Cons: "I didn't like, I didn't have the option to choose my seat."
Pros: "The service, the language, the good food."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "No drlays"
Pros: "The business class seating was awesome"
Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."
Pros: "All was. Ganythingood"
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "The service, the food, the Copa Club"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Food was okay and flight was comfortable enough to sleep through."
Cons: "Flight was delayed and we sat on the tarmac for ages."
Cons: "We waited on the tarmac for an unusually long amount of time."
Pros: "Food, attention, kindness"
Cons: "i travel with copa every year, and for the last 2 years i have experienced problems with them. specially with the reservation and the luggage. I like to buy my ticket 3 to 4 to months ahead so i can reserve my seats in the first rows. When it is the time to do the web check in, they change my assign seats and separates us in different seats back in the airplane."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Los representante son despotas y coperan en las necesidades que se le presentan a uno y y son exagerados para cobrar por las maletas"
Pros: "Boarding area at Medellin Airport is clean, roomy, comfortable, modern and bright. Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights."
Cons: "Entertainment options on Copa planes are very limited, but understandable on such a short flight."
Pros: "Crew, food, efficiency, luggage"
Cons: "Price, length of flight, flying out of Dulles is far from my house."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Friendly crew. Helpful."
Cons: "Media offering in the plane was somehow limited."
Pros: "Everyone was friendly"
Cons: "First two landings were hard hitting to the ground. Kinda scary."
Pros: "Nobody bugged me"
Cons: "I like attention"
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Cons: "The lunch could be better with a cracker or Bread."
Pros: "The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok."
Cons: "First class"
Cons: "Delays delays and delays"
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Pros: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Pros: "Flights were on time or close enough to."
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "Just a bit more room for a person that's 6'2"."
Pros: "One of the phone reps at one point seemed like he cared."
Cons: "This flight was the result of an attempt to rebook a flight after your poor information and integration with travel distributors and insures caused weeks of phone calls and frustration. Then when I finally absorbed the cost of a change that was supposed to be covered - the new flight you booked me on kept changing itineraries and flight times (the reason it was not covered is that Aeromexico didn't convey to me or anyone what boarding classes and conditions were refundable and your reps were constantly confused and changed the story - each time finding a new hurdle). I will never book with Aeromexico again."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Cons: "Charge for baggage"
Pros: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Cons: "There was nothing about the flight that I didn’t enjoy"
Pros: "The crew was very nice"
Cons: "A four hour flight they gave us a tiny bag of peanuts Very poor entertainment Tight seats"
Cons: "No AeroMexico staff at Lima airport when we arrived, as recommended, 4 hours before our flight. No place to check in bags until 3 hours before boarding, and that point there was a huge line."
Cons: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."
Pros: "Food and drink offerings, the staff were professsional and courteous."
Cons: "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "Price, timing, efficiency"
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Pros: "I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Cons: "My luggage wheel was broken :("
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "Food and alcoholic beverages are included flight attendants were very nice and polite the screens were awesome with a good selection of movies and series."
Cons: "choosing sits is extra Overall the flight was smooth but it was delayed because boarding started late, which is ridiculous."
Cons: "Seats are very tight, uncomfortable."
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Cons: "their seating chart and the entire seating experience sucks"
Cons: "They lost my luggage."
Cons: "Confort, FOOD"
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "The price was the best part"
Cons: "The boarding process"
Cons: "Had trouble getting movies in English"
Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Cons: "Plane and Airport smelled like a sewer. The staff/crew were extremely rude and not helpful at all. One of our bags did not make it to Houston, TX (Our home) on time."
Pros: "I booked the flight for my mother to rush to Mexico to be with her mother while in the hospital. Aeromexico did not have any reservation. So my mother had to pay for a ticket through Aeromexico. I email the company to refund me and haven't heard back."
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "I appreciate getting a light dinner and the choice of being able to watch a movie."
Cons: "The flight was delayed almost 2 hours from the Medellin airport because of "weather conditions", however in that time I saw two other flights from two different airlines take off on time without a delay. Needless to say this was frustrating. Once aboard the flight, the crew waited until we were landing to hand out the proper migratory and customs forms.That caused a lot of anxiety among travelers who weren't familiar with the forms, causing further delays when we had to stand in line for customs and immigration in Mexico City. Many people lost connections and it was not clear by Aeromexico crew where they needed to go to get their new tickets."
Pros: "Customer service"
Cons: "Late departure"
Pros: "Not much maybe just the boarding"
Cons: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
Pros: "Meal provided was excellent"
Cons: "Delayed flight"
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "Every thing! Healthier food needed"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Pros: "Entire flight crew was friendly and helpful!"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "We got home early"
Cons: "The sandwich was auwful"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Too many delays"
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "not much"
Cons: "not much"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Schedules were always on time, the price was the best"
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Airlines flying from Colombia to Toronto Pearson Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colombia to Toronto Pearson Airport
Masks required on board, masks provided on flights from Colombia to Toronto Pearson Airport
Social distancing seating
Middle seats unavailable to book on flights from Colombia to Toronto Pearson Airport
Testing for antibodies, testing for symptoms for flights from Colombia to Toronto Pearson Airport
Waiving of change fees. Search flexible flights from Colombia to Toronto Pearson Airport