The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
Flight was delayed over one hour and I had to pay to select my seat, even though my booking supposedly had free selection (I paid extra for this at time of booking)
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
It was good although we could not land in Munich due to weather and we had to go to Stuttgart. Missed our second flight. They did get us on another flight but the seats where not the ones I paid for in the flight that we missed.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
It was great. Enough space and room for legs . Great service to.
Very bad.i will never book British flights for future
They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight
They can separate the young children from people who want to have a rest. It had lots of crying and loud noises from the children.
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
Staff and Pre boarding good. Boarding also good. Seats cramped no leg room Understand having to stay on board during change at Rio but being arranged to stay in seats for 2 hrs is unreasonable. No drinks or refreshments offered during this period - not even water, to rub it in - trays of drink passing us by on the way to economy plus and business class. On the second leg of flight was six hours before being offered drink/water.
Easy quick flight but everything was perfect. I never like the food and it was surprising good this time. I think they are making some changes.
Flight was okay however bags were left in London even though we had a 7 hour layover. Bags are yet to be confirmed to reach final destination. Horrible work.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
