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Toronto Pearson Intl to Belgium Flight Information

Flights Arrive in Belgium
Flights Depart from Toronto Pearson Intl
Flight Price C$ 493
Airlines WOW air, Icelandair, Ukraine Intl Air, TAP AIR PORTUGAL, Aer Lingus, Brussels Airlines, SWISS, British Airways, United Airlines, Delta, Air Canada, KLM, Lufthansa

Book cheap flights from Toronto Pearson Intl to Belgium (round-trip)

Airports
Origin
Toronto
C$ 493
only
C$ 493
Destination
Brussels
C$ 557
only
C$ 557
C$ 493
only
C$ 493
Sun, 13 Jan
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
10h 45m
Mon, 21 Jan
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
11h 25m
C$ 493
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Sat, 9 Feb
YYZ
Toronto Pearson Intl
CRL
Charleroi Brussels
22h 00m
Mon, 11 Feb
CRL
Charleroi Brussels
YYZ
Toronto Pearson Intl
16h 05m
C$ 557
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 25 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
9h 45m
Sat, 18 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
10h 55m
C$ 681
Trip: 24 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,056 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
SFO
KEF
Okay 4.6

Pros: Nice crew, good in flight entertainment options, food and drink options are good but expensive

Cons: One of the most cramped and uncomfortable flying experiences I've ever had. My whole body was sore afterwards.

DUB
KEF
Excellent 10.0

Pros: I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean.

BWI
KEF
Excellent 10.0

Pros: The movies!

JFK
KEF
Mediocre 2.0

Cons: I had to cancel my trip and was not able to or even reschedule even with flight insurance. I'll never utilize this airline/company ever again & am getting the word out. This airline/company like most are greedy & inconsiderate with their customers.

KEF
AMS
Excellent 10.0

Pros: Still the movies. And the wide body jet

Sat, 20 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
17h 25m
Sat, 18 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
14h 45m
C$ 806
Trip: 29 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 2,995 reviews
Overall
6.4
Boarding
6.5
Comfort
6.1
Crew
7.0
Entertainment
5.1
Food
5.5
KBP
YYZ
Good 6.0

Pros: Check in was quick as well as boarding.

Cons: Seats far too narrow.

KBP
TLV
Mediocre 2.0

Pros: What i dislike:i was looking for a baggage option and what i understood i have 23 kg allowed in this flight.On my way back i had a logagge total 23kg as i was sure i was permited.On the registration i was told i have to pay 1890 griven it is about 100$ CAN.I looked again on my ticked ans didnt see any note about i have to pay online baggage service 24 hours before.I had nobody to leave this baggage in kiev and my mom paid all for me.I am very upsed because when i was doing check in online i was looking for a rules and regulationg about baggage and i wanted to do prepaid but what i understood it was included.So in airport i paid double than it was online.I need my money back! Thank you Katarina Stolberg

KBP
JFK
Excellent 8.0

Pros: I loved visiting Kiev and the friendliness and sincerity of the Ukrainian people in general and the aircraft crew in particular.

Cons: I didn't have any luggage but an associate that I met on the flight complained that it took too long to get his luggage and that the luggage was not labeled. I did not understand the English announcements during the flight. Either the audio system needs to be improved or the announcers need to speak without heavy accent or both.

CPH
KBP
Good 6.6

Cons: Lack of legspace

KBP
HRK
Excellent 8.0

Pros: Friendly hostesses smooth flight

Cons: Why doesn’t business class get to board first ? Bus was too crowded and was mobbed with people pushing

Mon, 22 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
17h 40m
Mon, 13 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
16h 05m
C$ 895
Trip: 22 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,167 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
LIS
ZRH
Good 7.6

Pros: Clean plane, nice crew

Cons: No entertainment at all

LIS
ORY
Excellent 10.0

Cons: Everything was good

LIS
FCO
Okay 5.6

Pros: TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it.

Cons: I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only).

EWR
OPO
Okay 4.6

Cons: I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining.

LIS
PRG
Okay 4.0

Cons: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

Sun, 21 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
9h 45m
Tue, 14 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
11h 55m
C$ 932
Trip: 24 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,384 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
AMS
DUB
Excellent 8.0

Pros: The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours.

DUB
LAX
Excellent 9.3

Pros: Crew and food is good...especially out of Dublin..

Cons: maybe get thicker seat cushion

DUB
IAD
Mediocre 2.0

Cons: Lost my luggage

LGW
DUB
Excellent 10.0

Pros: Great service

Cons: Que in immigration

DUB
IAD
Okay 4.6

Cons: Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus.

Fri, 19 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
7h 20m
Wed, 15 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
10h 37m
C$ 951
Trip: 27 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 32 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
YYZ
BRU
Mediocre 2.0

Pros: Same as above

Cons: Same as above

YYZ
BRU
Okay 4.8

Pros: I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth.

Cons: Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life.

YYZ
BRU
Excellent 9.6

Pros: People were very nice. Food wasn't bad. We had a nice dinner and a breakfast when we arrived in Florence. Nothing gourmet but definitely decent food.

YYZ
BRU
Good 6.0

Cons: stuck between 2 overweight people with no possibility of moving because flight was fully booked.

YYZ
BRU
Excellent 10.0

Pros: Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job.

Sat, 9 Feb
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
22h 00m
Mon, 11 Feb
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
16h 05m
C$ 557
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 17 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
22h 25m
Sat, 12 Jan
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
22h 40m
C$ 1168
Trip: 27 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,483 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
BUD
ZRH
Mediocre 2.0

Cons: I am still in Budapest and was not able to fly back on my Hungarian passport.

HKG
ZRH
Mediocre 2.0

Cons: they cancelled letting me fly

ZRH
SIN
Excellent 10.0

Pros: Reliable, modern cabin, nice crew

Cons: Some more music choices would be nice

TXL
ZRH
Excellent 8.6

Cons: Food selection was a bit short

ZRH
DUS
Excellent 10.0

Pros: Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief.

Tue, 15 Jan
YYZ
Toronto Pearson Intl
CRL
Charleroi Brussels
46h 30m
Thu, 31 Jan
CRL
Charleroi Brussels
YYZ
Toronto Pearson Intl
16h 05m
C$ 587
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 16 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
12h 50m
Sat, 12 Jan
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
15h 33m
C$ 1297
Trip: 28 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19,786 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
ZRH
LHR
Mediocre 2.0

Pros: Absolutely nothing.

Cons: Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty.

DUB
LHR
Mediocre 2.3

Pros: nothing

Cons: no communication and a few apologies6

LHR
LAX
Excellent 9.6

Pros: The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again.

Cons: The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice.

JNB
LHR
Mediocre 2.0

Cons: Lost my luggage

ZRH
LHR
Excellent 8.0

Cons: I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs.

Mon, 17 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
15h 43m
Mon, 31 Dec
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
10h 30m
C$ 1381
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 60,925 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
SJD
DEN
Okay 4.3

Pros: Boarding and seating was smoother than in the past. No more cattle calls.

Cons: Mechanical problems causing delays are not uncommon, but the crew did little to communicate other than apologize. A complimentary cocktail, a working entertainment system, or even a regular update on progress would have helped.

PTY
IAH
Mediocre 2.0

Cons: You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight.

EWR
DFW
Mediocre 2.0

Cons: Lack of announcements and proper information when gate changes.

SRQ
ORD
Good 7.6

Pros: We had a two hour delay due to mechanical issues. Long time to fix it,

EWR
SAT
Excellent 8.3

Pros: No one was sitting next to me so I had the two seats to myself.

Cons: The flight took a little longer that it was supposed to.

Sun, 16 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
16h 27m
Sun, 30 Dec
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
18h 14m
C$ 1411
Trip: 15 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,901 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
ATL
PTY
Excellent 9.0

Cons: Arrived 30 minutes late. The food is ridiculous.

DTW
CUN
Excellent 10.0

Pros: Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so.

Cons: Not enough pens

JFK
MIA
Excellent 10.0

Pros: Michael was super polite and helpful. i Traveled with my young son and he took such good care of us.

LGA
ATL
Excellent 10.0

Pros: The Updated Delta Airline A320 Airbus Inside & Out

ATL
LGA
Excellent 10.0

Pros: Overall Service!!!!

Cons: People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much

Sun, 10 Feb
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
10h 45m
Sun, 24 Feb
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
26h 00m
C$ 725
Trip: 15 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
DUB
KEF
Mediocre 2.0

Pros: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Cons: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

SXF
KEF
Good 6.3

Cons: Seats are too small

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sat, 15 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
7h 20m
Thu, 10 Jan
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
8h 45m
C$ 1477
Trip: 27 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,314 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
MIA
YYZ
Excellent 8.3

Cons: Overhead luggage compartment in business class was poor

YVR
MEL
Excellent 10.0

Pros: Very good. No issues

YOW
YYZ
Excellent 10.0

Pros: The 777 is excellent. Service very friendly. Food is good. One leg flight is super good

Cons: Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad

YYZ
MUC
Okay 4.0

Cons: The flight was late more then 2 hours. I missed connection flight!

YYZ
YVR
Good 6.6

Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.

Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.

Mon, 22 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
9h 45m
Sat, 18 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
14h 25m
C$ 747
Trip: 27 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,056 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
MAN
KEF
Excellent 9.6

Pros: I flew with them to and from the U.K. and overall I’m very pleased. I knew beforehand that virtually nothing is free, but that’s the same with almost all airlines nowadays. The seats were comfortable enough — economy is always pinched — the stewardesses attentive and helpful, and the entertainment selection adequate (altho I brought my own movies too).

BOS
KEF
Excellent 10.0

Pros: Every flight was on time as scheduled. Icelandic Air was great.

SEA
KEF
Okay 4.6

Pros: Staff

Cons: Same old movies Back row Seats didn’t go back

KEF
AMS
Excellent 10.0

Pros: Still the movies. And the wide body jet

GLA
KEF
Okay 5.3

Pros: Staff

Cons: No food at all, everything need pursch, also want donation to them. They cancel my return ticket one month after i purch because they do not have enough customs .

Sat, 15 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
10h 05m
Mon, 31 Dec
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
10h 55m
C$ 1588
Trip: 17 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2,544 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
YYZ
AMS
Mediocre 2.0

Pros: NOTHING

Cons: Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced.

HEL
AMS
Excellent 8.6

Pros: The crew was really friendly.

Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.

FCO
AMS
Excellent 10.0

Pros: Light snack and complementary wine

BOM
AMS
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

AMS
MIA
Mediocre 2.0

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Wed, 24 Apr
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
31h 40m
Sat, 18 May
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
14h 45m
C$ 806
Trip: 25 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 2,995 reviews
Overall
6.4
Boarding
6.5
Comfort
6.1
Crew
7.0
Entertainment
5.1
Food
5.5
KBP
JFK
Excellent 8.0

Pros: I loved visiting Kiev and the friendliness and sincerity of the Ukrainian people in general and the aircraft crew in particular.

Cons: I didn't have any luggage but an associate that I met on the flight complained that it took too long to get his luggage and that the luggage was not labeled. I did not understand the English announcements during the flight. Either the audio system needs to be improved or the announcers need to speak without heavy accent or both.

KBP
YYZ
Good 6.0

Pros: Check in was quick as well as boarding.

Cons: Seats far too narrow.

CPH
KBP
Good 6.6

Cons: Lack of legspace

KBP
HRK
Excellent 8.0

Pros: Friendly hostesses smooth flight

Cons: Why doesn’t business class get to board first ? Bus was too crowded and was mobbed with people pushing

KBP
TLV
Mediocre 2.0

Cons: Had a 18 hour delay as seen was "planned " by the company never will travel with uia ever again

Sun, 10 Feb
YYZ
Toronto Pearson Intl
CRL
Charleroi Brussels
38h 15m
Sun, 24 Feb
CRL
Charleroi Brussels
YYZ
Toronto Pearson Intl
49h 35m
C$ 683
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 11 Dec
YYZ
Toronto Pearson Intl
BRU
Brussels Bruxelles-National & other airports
10h 40m
Tue, 8 Jan
BRU
Brussels Bruxelles-National & other airports
YYZ
Toronto Pearson Intl
11h 30m
C$ 1716
Trip: 29 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,875 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
MUC
JFK
Excellent 9.3

Pros: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.

Cons: my TV screen didn't work. Long 9.5hr trip without entertainment.

MUC
LYS
Excellent 8.6

Pros: Smooth flight

Cons: Weird plane noises (typical of older Airbus planes)

BHX
FRA
Good 6.6

Pros: The staff upon checking in were very polite and courteous.

Cons: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.

BOS
MUC
Excellent 9.3

Pros: Smooth quiet flight.

Cons: Mac and cheese isn’t what I was expecting for vegetarian.

FRA
SEA
Excellent 9.3

Pros: I like the cree

Cons: Nothing

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