One of the crewmembers (regrettably, I did not catch his name) was incredibly kind when I moved seats to accommodate a couple that wanted to sit together. He really made this flight great.
Seats were comfortable but the row I moved to did not allow me to recline.
AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!
Compared to the flight going the other way, this one was much more comfortable. I didn't have someone's seat back in my face the whole time, and was able to enjoy games on my own device. I like that both USB and normal power options were available, so I was able to play games and charge my phone so I could use it after landing. The food was passable as well, which was surprising.
It's unavoidable when flying between multi-lingual locations, but having movies and stuff pause three times for each announcement gets annoying. The rolls served with the meals were very dry. These are small nits, and the flight was generally enjoyable.
Spacious aircraft, great flight attendants very clean bathrooms, lots of snacks and foods
It was overall a good experience, cannot complain about the service as it was great.
The weather caused a bumpy return flight but that is not the airlines fault.
food was good
IFE was not good the equipment is very old and selection is limited
trapped on this plane for over 3 hours and they can't even spring for a lousy soda and bag of crisps.
I didn't like the fact that one has to pay for any refreshments on the flight, even for coffee, juice, or soda. When I asked for water, the flight attendant assumed that I wanted to pay for bottled water; I had to specify that I wanted regular water.
The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room.
Of no change is BULLSHIT
75 Euro per bag!!!
Accommodating flight crew. Good food. Nice landing and take off.
I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.
I got to Rio de Janeiro on time
cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility
All flights have been on time. Seats and entertainment system are acceptable
Apart from the unorganized immigration and check-in process the service is very average. On both transatlantic flights the toilets did not work properly. Furthermore the business practice to charge you for any luggage $ 90 at airport without prior notice during the booking process is quite unpleasant and uncommon for transatlantic flights. Would be good that airline as well as internet travel agent would advice about this additional costs in a more transparent way before you purchase the ticket
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