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Bathrooms weren’t too clean. Onboard entertainment was light. Other than that everything was great. Food, service, comfort and crew. Although it was hard to understand the crew announcements.
Bathrooms weren’t too clean. Onboard entertainment was light. Other than that everything was great. Food, service, comfort and crew. Although it was hard to understand the crew announcements.
TERRIBLE! Staff was unfriendly, rude, and demeaning. One flight attendant touched me to grab the complimentary blanket off my neck because I couldn't take it home, while a bunch of other people took theirs home. I have never been so ill treated. I am not happy at all. And flight was delayed, no information until short notice for everything. Lost an entire day at my destination. I expect a full refund for that experience. Never will fly with them EVER again
All was good. I think the back of the plane should be boarded first. It would be faster. Minimal waiting time behind passengers loading their carry on baggage.
My return flight has been changed to JFK from EWR without any notice or reason
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
I had economy plus and it’s definitely worth the price. The seats are so comfortable, so much space, great large TV screens, and you get fed often. Really decent food (although other fish was overcooked.) They do need better movie choices. The crew is the best. Super friendly and accommodating. So much better than most American run Airlines.
Flight was delayed 3 hours. Pilot cancelled flight under 4 people volunteered to change their seats to economy from business class.
I couldn’t make it to the airport for my original flight due to bad weather; roads were shut down, buses and trains were closed. Since the plane wasn’t cancelled, I still had to pay $720 to change my ticket.
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
My seat was not the one I paid for, the crew was very curt, and the cabin was extremely warm.
did not get the seats we had specially paid for
This is a no frills airline. You cant expect much for the price. Low cost flight, clean, nice staff. That's all I need for the price. If you want more, book with another airline and pay more. For Europe trips, PLAY is the ONLY airline I use
Misleading instructions for check in. Although I did virtual check in and was instructed to head to security, once I was at security, they told me to go back to Play ticket counter and get paper tickets. Also, beware that Play doesn’t participate in TSA PreCheck. I didn’t know that, despite entering PreCheck info when I purchased the tickets. I wasted time in the TSA PreCheck line as well. So we had two setbacks at check in.
It's a budget airline, so forewarned is forearmed. Yes, you pay for everything like carry-on, checked baggage, seat selection, but that's becoming the case with major airlines. Bringing your own snacks and entertainment on board is highly recommended. It's no frills, but the crew, the plane and the flight itself was great. If you want pampering go for a larger airline. If you just want to get from A to B in comfort and safety, Play is a great choice.
It is a low cost airline. Staff are courteous. There is no entertainment. Food is purchased.
Upon boarding, the people at the gate were extremely rude, there were no outlets on a 6 hour international flight, there was no entertainment, all food and drink was purchase only (even snacks), and my seat reclining function was fully broken. The only redeeming quality was the flight attendants were extremely nice. This was by far the worst flight I have ever been on in my entire life
I don’t know how international flights can’t have media screens to keep people entertained for the long flight. Ugh.
Typical experience for budget airline. Boarding from KEF required bus transit from the gate to plane, so if you had "priority boarding" it was useless as it was simply a free-for-all when getting off the bus. But still no issues with getting our luggage into overhead bin so not really a problem.
Was very apprehensive about flying Play, but the flight was fine. Nothing special, nothing horrible. Fair price to get from New York to Iceland.
I wasn’t able to check in online the day before or the day of because their web configuration or business model idk. I arrived an hour early and check was closed and there was no one around to speak to and eventually was told there was no possible way to get a digital ticket despite I had no luggage to check and would have easily made it through security to boarding and had to pay for a new ticket for $330 ontop of the $169 I spend for the ticket and then I missed my rental car for $305 because I only arrived at midnight instead of noon that I was originally intended. All booked through kayak. I hope there is some kind of insurance from kayak because this was totally preventable had I not been blocked by play air from getting my check in and plane ticket.
One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.
So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.
The plane was flaming hot! Could not breathe. Everyone coughing from heat. Awful.
On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.
Not much! This was my first flight with Iceland air and unfortunately it wasn’t what I have expected. My luggage is lost nothing as of yet where it was left. Not a good service at all!!
It was awful. For a 37 minute flight time,we had 1:30 hours delay. If someone had a connection flight he or she couldn’t reach for sure. The only positive point was online check in.
Limited snack options cause the snack vendor was on strike
The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".
It was an excellent experience, traveling from Toronto to Denver with United.
Ontime boarding. Almost 1 hour take off delay. We could have boarded slightly later since the pilots were in traffic
I go am isle seat because it was half empty Food strike no food available
Flight was delayed, jeopardizing the following connections. Food was terrible. Crew was great.
This was the first AC flight in a long time that we experienced no delays or frustrations. The gate attendant was extremely polite and accommodating to my husband who has Parkinson’s disease which made boarding extremely stress free. Flight departed ON TIME and was a smooth ride. If only all my AC experiences could be like this.
Great experience on this Air Canada flight. Everyone was polite and respectful, even the passengers are very polite.
My wife and I especially liked the fact that the Toronto agent went beyond expectation to allow my wife and I to sit together. There was no option for us when we booked our seats. Very thankful!
Try to humanize onboarding and take AI out. It's embarrassing and useless
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
Flight okay...my issue is with the flight from Frankfurt to Philadelphia
Budget airline feeling. Bad food, no drinks stingy to give even water
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
They have more than 4 hours delay, and broken all my bags
Toronto Pearson Airport (YYZ)Canada
Denmark - Toronto Pearson Airport