Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "First class almost always guarantees a much better experience!"
Cons: "Overall, a good short flight."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "No food on board and we were hungry"
Cons: "Late boarding. Slow de-boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "On time service &no damaged luggage!"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Only issue was noise, but that was two women talking very loudly and even head phones didn't drown out. No issue with airline other than being late.
Pros: "Very efficient boarding and great crew!!"
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Cons: "Flight delayed I missed my driver"
Pros: "Fast flight"
Cons: "Chair didn’t recline"
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Pros: "The crew should serve passengers better and nicer."
Cons: "No more delay."
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Cons: "One of the crew members seemed really bother by everything. She was not smiling or even looking at customers when handing drinks over."
Cons: "food to purchase: very few options poor food"
Pros: "No frills. Friendly staff."
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."
Pros: "Simply took 4 mins and I was away !"
Cons: "Everyone was great that I dealt with West Jet is great !"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Cons: "Missed my flight and i had to buy a new ticket to Saskatoon."
Pros: "Flight was on time."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Pros: "Downloaded WestJet app in Toronto while waiting to board the next flight. Enjoyed the selection of free movies and TV shows. Flight was on time."
Cons: "The connecting flight to Halifax was a long haul at the end of B terminal. Same airline, just really far away! Maybe it has to be that way due to the international arrival, but it was stressful. Wear tennis shoes! Flight attendants were efficient but not as friendly as the Toronto folks. The advertised “power at every seat” did not work."
Pros: "Not a bad flight no incidences"
Cons: "Limited seating at the gate, restaurant backs up to the gate, flight was 40 minutes late. Seemed to be disorganized boarding."
Pros: "WestJet is by far the friendliest and most professional airline"
Cons: "Flight crew arrived late delaying take off"
Pros: "Trash flight . Took to long to let me off"
Cons: "Rude people"
Pros: "WestJet staff is always friendly and I like the comedy slant they use on the announcements"
Cons: "Flight was cancelled due to lack of pilots."
Cons: "But who knew, that I was going to go to Toronto! I now understand your schemes. You gave a cheap deal, but did not tell me why. Never again Kayak."
Cons: "lack of information due to delay"
Pros: "Nice staff as usual, but rather disorderly boarding, late departure, and very slow baggage delivery at destination."
Cons: "Figure out how to reduce the number of times people have to yank out their passport and boarding pass. Having mechanized baggage machines is much slower. People flow was poorly designed so you got in but had to go against traffic to get out—and overall takes twice the time that waiting in line for an agent took."
Pros: "Staff very friendly"
Cons: "Not enough room"
Cons: "uncomfortable seat- no padding"
Pros: "Friendly people+ great service"
Pros: "It was nice staff r very friendly"
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "The Crew was excelent, WestJet has the best crew, very courteous and helpful unlike disgruntal AA crew. They also have the best price deals available. I highly recommend this airlines. Thanks"
Cons: "No entertainment unless you buy one of their tablets. Unerstandable given the type of fleets they use."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Flight attendants Snacks Entertainment options"
Cons: "No screens; but the options were provided"
Pros: "All the crew"
Pros: "The flight over all was good. Service, and delivery of the expectations were good. Even though the items listed in the dislike are 3 in number, and added to an uncomfortable experience, some of them are identifiable as beyond control, yet others are within the control of system set up or process."
Cons: "small items that I didn't like were : 1) Temperature, and 2) wifi 3) waiting for electrical. 1) Temperature: When boarding the plane the Temperature of the cabin was extremely warm. The pilot advised of the condition, this was not something that could have been fixed and I think they handled it well. I just didn't like the 90+ temperature 2) Wifi: was intermittent, I ensured the Westjet app was the only one running, but the movie I was watching was pausing every 15 minutes to buffer. So it was a constant reminder of dial up.... 3) waiting for electrical: Upon landing and taxi-ing to the ramp, the pilot was advised that there was no electrical to support the plane after he turned off the engines. So good that he waited, thank you pilot, and not so good as it was another unpleasant item on the plane ride."
Pros: "Fight left on time, crew was friendly, entertainment system worked."
Cons: "Cramped seats made worse by reclining passengers seated in front of me. Couldn't pre-order my meal even though I tried 24 hrs before ( 2 days is apparently the requirement)."
Pros: "quick flight and great attendants"
Cons: "Late leaving, hot in plane, sat on tarmac for 40 mins"
Cons: "The flight ran out of all sandwichsd and croissants before we were served. I think that was poor planning. The rest was all not healthy food, so we had nothing to eat!! Norma Sukornyk"
Cons: "Flight delayed 1.5 hours because incoming plane did not arrive. Finally took off 2.5 hours late. Just in time to arrive in Charlottetown to a severe thunderstorm. Circled til low on fuel then flew to Moncton. Refuelled and flew back to Charlottetown, arriving at 3 a.m., four hours late. The weather delay was understandable but WestJet's poor scheduling created the problem. Worst of all, the airline never told anyone what was going on, not the passengers nor the people waiting for them at the airport. Total silence. Unbelievable but typical for airlines."
Pros: "Held up at YYZ for "lightning" beyond West Jet control."
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Cons: "No snacks even for 1st class."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "seating, food, entertainment, boarding"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "Comfortable seats"
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "No delay Ability to connect wireless headphones"
Cons: "The wifi signup process not seemless with Android."
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Cons: "More seat room side to side"
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Cons: "Not good movie available"
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Pros: "Bags were available when we got to carousel"
Cons: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Cons: "Why no food or snacks?"
Cons: "Food not included with insane flight costs"
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "Plane was nice Crew was great"
Pros: "Friendly crew, good food and comfortable seats"
Pros: "The food and the crew"
Pros: "Flight crew was vey nice and flight was on time."
Cons: "Rouge legroom has gotten to the point of being dismal. The seats are thin and uncomfortable - don't even try reclining though, or you'll be in the face of the person behind you. I buy flight passes which are good on Air Canada as well but Air Canada has taken away all the non- Rouge flights and I am left with no choice. On a 5pm flight out of Toronto, all the hot food choices were gone by the time they were 8 rows into food and beverage service. I'm seriously thinking of moving my loyalty status to West Jet. If only they had flight passes."
Pros: "Best price , left on time and even arrived early !"
Cons: "Flying is and will always be the worst part of any trip."
Pros: "Crew was very nice and helpful."
Cons: "Didn't like how we had access to wifi but only to use the air Canada app and not for our personal apps."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Pros: "the service was excellent"
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Pros: "The Air Canada ground and flight crews did the best they could in a bad situation."
Cons: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "We loved watching the movie "Keanu" together on the rented iPad. The soundtrack was hard to hear on the earbuds though."
Pros: "Boarding was relatively painless. Flight was on time. What i didnt like was the crew. The flight from Toronto to Los Angeles was five hours. They had the fasten seat belts light on the entire trip because they said the turbulence was bad. I have been on alot of flights and let me tell you that the turbulence was not bad at all. After three hours prople decided enough was enough and started going to the restroom. The crew would get all bent out of shape and get on the PA yo please stay in your seats and not use the restrooms at this time. Really!! Well that didnt happen. The only thing they give you is one free drink. No penuts, cookies or pretzels. If you want food you have to pay for it. I sat by the window and my window was all greasy. I couldent really see out of it. I did use the rest room and it was pretty clean."
Cons: "Flight was on time and the restroom was clean"
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Cons: "As expected with Air Canada, the service is awful with bitchy stewardesses, the food is poor, the plane is falling apart. Midway through the flight, the plane looked like a pigsty with garbage everywhere. When serving the meals, the stewardess just said to everyone, "You want it or not" and moved quickly with many people wondering why she was behaving so rudely. In addition, we couldn't get clear information about the baggage allowance. This is partially due to booking through Kayak where they don't tell you the baggage limit and some of the flights were code share flights even though all were with Air Canada. Couldn't tell if we had 1 or 2 bags included. This didn't help with our packing. In the end we had 2 bags and wish we bought more stuff."
Pros: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Cons: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."
Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Pros: "It was nice of airline to set up an extra flight in the afternoon so we didn't need to spend even more time in Toronto airport."
Cons: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
Cons: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Pros: "Crew very polite and professional."
Cons: "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
Cons: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
Pros: "friendly staff, not a full flight which was nice to stretch out"
Cons: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."
Pros: "Food was great. Inflight entertainment needs work."
Cons: "The inflight entertainment needs more updated options ."
Cons: "Flight was canceled and next day flight was delayed for 3 and half hours."
Cons: "The crew stayed at the back of the plane and we could clearly hear them talking about things other than work. Meanwhile they could have been providing a bit more service to the passengers."
Cons: "Bumpy descent"
Cons: "$800 to fly to Florida from YYZ and then paying for baggage and food on top? Horrendous! Booked well in advance so not even paying a "last minute premium"."
Pros: "Air Canada is very good at what it does. The plane was boarded in a timely and efficient way, and the flight was very comfortable."
Cons: "I travel with a briefcase, and although I was among the first people on the plane all of the first class overhead bins were already full. Consequently I had to place my briefcase under the seat in front of me, which left little room for my feet."
Pros: "They were pleasant n nice."
Cons: "The food was horrible. For vegetarian people has very little choice. The flight was 13 hours direct to Tokyo, the food provided was absolutely of low quality. The movie selection was not as good"
Cons: "Wifi didn’t work entire flight even though I had paid for it ahead of time"
Pros: "Great crew. Fast and easy boarding."
Pros: "The flight attendant in business class was awesome!"
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "Gate not ready on arrival."
Cons: "Not enough leg room."
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Pros: "Seat was comfortable but paid up for extra leg room"
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Pros: "Enjoy the United apps free movies"
Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Pros: "No delay, not crowded"
Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."
Pros: "On time, smooth flight"
Pros: "Fantastic service. Much obliged for everything"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "Snacks were stale"
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Never gave me the option to select seat."
Pros: "Plane was on time"
Cons: "No food"
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "Prompt departures, pleasant staff clean plane"
Pros: "Price was fair"
Cons: "Bathroom was nasty"
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."
Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"
Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"
Pros: "Always the service is above and beyond"
Cons: "No complaints"