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YYZ — HGH
1 Jul — 8 Jul1
Return
1 adult
Economy
0 bags
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Fri 1/7
Fri 8/7

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Top 4 airlines serving Toronto Pearson Intl to Hangzhou

Scores according to KAYAK customer reviews
7.7
KLMOverall score based on 3845 reviews
7.9Boarding
7.6Comfort
8.4Crew
7.2Entertainment
7.4Food
Airline reviews

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Cons: "The touch screen did not work properly"
Pros: "Comfort"
Cons: "Wifi on klm"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Not being 1 hour late"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Cons: "They left my bag off the plane. Ridiculous."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Everything OK"
Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "I slept pretty much the whole time"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "Wifi on Board"
Cons: "Nothing"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Very friendly crew"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Flight was on time and quick and comfortable"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Comfort economy well worth the extra."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Pros: "It was a nice flight ✈️"
Cons: "Food"
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "Crew seemed nice, helpful"
Cons: "It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight."
Pros: "The team was very pleasant and helpful."
Cons: "The movie selection was not the best for US movies."
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Cons: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Cons: "Did not get the special meal (Oriental vegetarian )that I had ordered. Also on my return flight as well,even after reconfirming it two day before my return flight."
Pros: "Food was ok.."
Cons: "Lost my luggage.. acted like it’s not a big deal.. don’t care.."
Pros: "China Southern was a pleasure to fly."
Cons: "Middle seat on a 777 for 15 hours is not great, but, hey, what can you do?!"
Cons: "The seatbacks lacked any padding. It was like leaning against a board for several hours."
Pros: "I guess it's positive that it took off relatively on time."
Cons: "Flight crew let the woman seated next to me shove 2 bags down by her feet, one of which she straddled between her knees during takeoff/landing. Not one of them told her it was a safety violation and asked her to put her back in a bin."
Pros: "Crew"
Cons: "Customer service sucks. The airline has no definite answer regarding our concerns."
Cons: "Food"
Pros: "Very Pleasant Crew very attentive and courteous unfortunate to have poor support by the Airline"
Cons: "uncomfortable seat , no entertainment of any kind Very poor dishes and quality of food"
Pros: "price"
Cons: "Only allow one piece luggage."
Cons: "Transit process in Guangzhou Baiyun is very disappointing as we had to step down the staircase to the tarmac squeezed onto the bus that takes us around the airport to get drop off in another side of the airport, giving me very little time to run for my connecting flight. Airline also left my luggage in Guangzhou, so am yet to receive my luggage as per now."
Pros: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
Cons: "The Kuangzhou airport should be upgraded. Many electric plugs were not working. And it's too hard to get wifi usage authorization, as the passport scanner did not work most of the time."
Pros: "Excellent flight experience and value. Crew was exceptional and professionally friendly."
Cons: "Long had no vegetarian choices other than snacks."
Cons: "The position of the name is different from the name in recceipt and email cause problem"
Pros: "Food was delicious!"
Pros: "Leg room, food, many opportunities for drinks throughout flight"
Pros: "na"
Cons: "na"
Pros: "I liked the hospitality and patience that the crew showed."
Cons: "They could have provided with more blankets and pillows because everybody did not get blankets."
Pros: "Everything."
Pros: "We got moved up to Business Class on the 15 hour flight from JFK to Guangzhou. That was awesome. China Southern put us up in a very nice hotel because we had a 10 hour layover in Guangzhou, food included. Aircraft was new. Very impressed."
Cons: "Had to declare onto the tarmac and get a shuttle to the airport when landings in Guangzhou. Not enjoyable. Could be very stressful with a short connection time."
Pros: "Nice staff"
Cons: "The food"
Pros: "The flight itself was uneventful. It was almost empty so I had an entire row to myself and I could stretch out and sleep."
Cons: "The 16 hour delay was horrendous. China Southern knew this flight was going to be delayed more than 12 hours before the scheduled departure. Yet, they did nothing to prepare for it. They began looking for hotel rooms after the departure time had passed. I was in the last batch taken to a hotel where I had a choice of sleeping on the tile conference room floor or sharing a room with a stranger. At least I got my own bed. Others had to share a bed with a stranger. There was no prior thought given to prepare for the situation, no meal vouchers offered, and the level of rudeness displayed by the airline staff was beyond comprehension. Delays happen. They are part of modern air travel. But, in many years of international travel, I have never before seen a delay mismanaged so completely.. Then to top it off, bags were left in NY."
Pros: "Service was good."
Cons: "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."
Pros: "The price for an excellent service. Clean comfortable plane Easy connections"
Cons: "Nothing to not like"
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Pros: "Upgraded to super economy cabin, a little more spaces than normal."
Cons: "Very red eye flight taking off at 4am, don't know how did they plan flights, one of the worst airlines in the world."
Pros: "Comfortable seats"
Cons: "The food"
Pros: "Early arrival, entertainment was good."
Cons: "cramped seating. long lines for restroom"
Cons: "Food is very bad. At dinner they only have one choice when coming to my row. Told us they are running out choice."
Pros: "- The attractive fare - Good leg room"
Cons: "- The mediocre boarding procedure with poor match between airport screen info and actual boarding status - Poor food - Absence of EN subtitles for almost all movies - Can't rest my head (seat not high enough) - Limited facilities at international section of Beijing airport"
Pros: "The crew"
Cons: "The long flight rather than a straight one"
Cons: "The WORSE check in service EVER./ Rude, arrogant and ignorant."
Cons: "The flight over wasn't terrible, but it wasn't great. Food was strange, and I'm not a picky eater. Service was poor, and flight attendants don't speak much english. There were no power outlets for a 15 hour flight, which was stated when we booked with this airline."
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Pros: "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
Cons: "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
Pros: "see above."
Cons: "n / a"
Pros: "new plane"
Cons: "plane departure delayed over 1 hr plane had minimal toilet, the slow food service, blocked bathroom access"
Pros: "Entertainment was good and the flight crew was very nice"
Cons: "The check-in process was almost unbearable, got there three hours early but only had about 15 min to spar before boarding started after check-in and security."
Cons: "We did not realise we could not change out flights. We had to buy four one way tickets from Rome to Sydney rash back home because my father in law was severely ill. On the tickets, it doesn't state it can not be amended. They should have more details of changing flights conditions on the tickets."
Pros: "food, boarding procedure"
Cons: "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
Pros: "Staff was professional"
Cons: "just average"
Pros: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Cons: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Pros: "The food was great"
Pros: "Great crew in business class!"
Cons: "Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so"
Cons: "Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal."
Cons: "No issues, overall good experience."
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Pros: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
Cons: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Cons: "I didn't get notification that this flight was cancelled. I had to call the airlines to help me book a flight back to HK International. What happened?"
Cons: "staffs are rude, unfriendly"
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "food was good, enough movies, and stewardesses hard working. was sitting in the economy comfort seats"
Pros: "The entertainment had a good selection of movies and games"
Cons: "When checking in I was told that only middle seats are available when later on the airplane there were a lot of isle and window seats free but staff didn’t want customers to move seats"
Pros: "Hospitality"
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Pros: "Clean, comfortable and ahead ov time"
Cons: "Nothing"
Pros: "The food was better although drinks were not enough."
Cons: "Crew were hard to understand. When you ask again they tend to be rude and short. They did not help with luggage. The seat was very uncomfortable. Boarding was confusing because they made us go back and forth."
Pros: "Excellent service and comfort."
Cons: "I had read several reviews concerning cigarette smoke coming from the cockpit and thought maybe it was an overly sensitive individual near a heavy smoker whose clothing/hair gave off an odor. On the leg of our journey from Hong Kong to Shanghai I found out it was true. If China Eastern ever wants to reach the next level of service they've got to stop this."
Pros: "The staff in the airplane very polite"
Cons: "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Pros: "Nothing"
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Pros: "Comfortable seat"
Cons: "They give menu options first to Chinese passengers and non Chinese passengers get what’s left. Anyway, the food was the worst I had in business class...ever!"
Cons: "Didn't even get into that"
Pros: "Pleasant. Clean. Entertainment worked. No real. Complaints."
Cons: "Are seats ever comfy in economy? These were nice and clean."
Cons: "I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight."
Pros: "Fast, easy and comfortable."
Cons: "No internet acces in Shanghai."
Pros: "Everything, from checking in, baggage handling almost personalized, boarding with no hassle at all, welcoming on board and to your seat. In flight services non stop, only ask what do you want and they will bring it to you. You will never hear a no from the nice crew."
Cons: "I çan't think of anything. Even the restrooms are being cleaned very often by the flight attendants, giving you that freshy feelings. Kudos to the crew."
Pros: "It wasn’t a flight I had to catch the high speed light rail and two buses; therefore, I’d say that this flight was false advertisement and should be corrected for future travelers."
Cons: "The seats were very uncomfortable."
Pros: "the flight staff and comfort was excellent."
Cons: "You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing."
Pros: "Staff were very friendly and courteous. Enough leg space"
Cons: "We were not allowed to use phones even in airplane mode. I thought that was stupid."
Pros: "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
Cons: "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
Cons: "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."
Cons: "The food was bad, the flight was delayed & there was no announcement about it beforehand, and the service was not good."
Pros: "Nothing"
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Pros: "Flight was crazy cheap. got a transit hotel free with long layover, really really cheap flight! Flight and food good enough, Didn't charge for glass of wine."
Cons: "Website works poorly,online checkin fails China Airlines has poor customer service but ingenuity and persistence can often overcome that. Language barrier can be real Delhi to Shanghai flight didn't have individual dvd entertainment"
Pros: "Priced right."
Cons: "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
Pros: "Decent movie selection"
Cons: "Everything else"
Pros: "Nothing"
Cons: "My "flight 6790" wasn't a flight but actually a bus. It was over 100 miles to Shanghai and we didn't know this until we got to the airport. We almost weren't able to get our luggage because we didn't have a plane ticket for our next flight yet. The attendant at the bus stop said there was no bus that goes there. So we asked for the train, she said there was no train that goes there either. "So HOW do I get to Shanghai to catch this next flight then?" I asked. And she said she didn't know. Nobody would help us and everyone was being rude. We ended up having to spend $100 for 2 of us to take a cab to the next airport an hour away to catch our next flight. We weren't the only ones in the same situation, there were 7 of us total trying to find transportation to the next airport. Between the 2 cabs it cost us $400 just to get to Shanghai to catch our next flight. Shanghai airport personnel were perplexed at why they would send us to Hangzhou China and then tell us our next flight is an hour away in Shanghai. The air crew members were very friendly and accommodating but the airport staff were horrible, and whoever scheduled those flights like that.......I mean come on, seriously? It said FLIGHT 6790, not bus. If we knew that we would have booked a different flight, and we were misled into not doing so."
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Pros: "I had a window seat"
Cons: "Food wasn't great, electronics didn't work for TV and movies, flight attendants weren't friendly and acted like it was a chore to have to serve you, one of them literally scowled at me and other passengers, boarding was a mess, PVG was a terrible airport"
Pros: "Crew was awesome."
Cons: "Could have had more selection for entertainment"
Cons: "Just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"
Pros: "I actually missed my flight one whole day but airline charged me only 100$ for another ticket."
Cons: "Long."
Pros: "Nothing"
Cons: "First plane running late so borderline for next flight. Told by one security guy at bag scan area to go to gate two but security guy there refused to let me enter. Gate two is for those whose planes are departing real soon. Told the security I was told to go to this gate. He wouldn't listen, wouldn't talk and tried to act the cool tough guy. Food was terrible on all legs of my trip and often they ran out of liquids that customers wanted ( first drinks run). Second time to use them. First time was even worse. Definitely last time."
Pros: "Nothing"
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"
Pros: "Comfortable airplane. Good service and flight attendents."
Cons: "Lhasa wouldn't check me in all the way to vancouver. Understandable since I had to get my bags and switch to the international terminal. Connecting flight to shanghai was very delayed. Did not receive my vegetarian meal. Arrived in shanghai and waited 50 minutes for my bags. Missed check in for my Vancouver flight. Transfer desk had over 300 people in the same position. After several hours, got rebooked on another flight. Attendent was very kind and helpful... however china eastern would not pay for a hotel or any compensation. Had to find a hotel myself which I think is ridiculous since their delays were the cause of missing my flight."

Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾

Pros: "Crew was good. Boarding good too."
Cons: "On time performance."
Pros: "entertainment"
Cons: "It should be illegal to have that short of layover in PEK that is impossible to make. They also made us stay on the plane for 5/6 hours waiting to take off with no explaination and very little food or water."
Pros: "Seat was comfortable, plenty of space for luggage, crew was good"
Cons: "Cold sandwich was so so, not big selection of drinks"
Pros: "Cheap ticket price"
Cons: "Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment."
Pros: "Nothing"
Cons: "My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip."
Pros: "Ms. Liu/Chang is one of lovely cabin crew,bring me awesome smile and unforgettable nice experience"
Pros: "comport"
Cons: "nothing at all"
Cons: "Very Old plane The entertainment system was down during entire 9hour trip Food is terrible, noodle so dry, can not eat After toilet visit, the water is not working, can not wash your hand"
Pros: "The staff was very friendly and helpful."
Cons: "The plane was extremely out dated. Half the functions of the entertainment screen didn’t work. No outlets or usb to charge anything. No control over the overhead reading lights."
Pros: "Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing."
Cons: "Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago."
Pros: "Crew was great. Boarding and deplaning was really fast."
Cons: "The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight."
Cons: "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."
Cons: "Bad food choice"
Pros: "Friendly crew"
Cons: "Outdated entertainment system for a 14 hour flight. Old movies and only a few options. Also, connecting through Beijing sucks because you have to go through security again just to get to your transfer gate. I almost missed my flight"
Pros: "I like the food. The trip overall very nice"
Cons: "Nothing I don’t like. So far we’ll regarded except in China they don’t speak good English"
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."
Cons: "Food was overly sweet and not much.. Flight was one hour late landing. Luggage took an hour to be delivered from the plane to passengers."
Pros: "Cheap ticket"
Cons: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone. The food was terrible and in a 13 hour flight we were offered no snacks between our two terrible lukewarm meals. The flight attendants were not very helpful or friendly. My boyfriend was having stomach issues and they wouldn’t let them sit in an empty seat next to the bathroom for a few hours. They also booked our tickets with only an hour to switch and had to be rushed through security."
Pros: "Crew"
Cons: "No legroom, no computer or mobile phone use."
Pros: "Experience during the flight was ok."
Cons: "I was given permission to have priority boarding because of my son. When I advised the ticket agent of this at the gate she attempted to deny us pre-boarding even though I explained I was given permission. When I wouldn't back down she let us in reluctantly. Then she proceeded tell an additional security check right before the doors to check me because I was suspicious. She followed this will telling them to check me thoroughly and slowly. This made me even madder because I was the only one they did this to. Everyone else that was randomly (randomly I might add because it is supposed to be random) got swiped with a little wipe and was let through. I had to take articles of clothing off and have all by carry on bags gone through. Even my 6 year old sons whose bag I was carrying because he couldn't. This set off my son by the way who doesn't do well with the stress of boarding because of all the people (which is why we needed to pre-board the plane). So I had to have a friend leave with him to board the plane and couldn't be there for him because of this one agents problem of me not doing what she said and standing up for myself and my family. Oh, and by the way I was very respectful when speaking with her and their could have been no confusion between the language as I was speaking to her in Chinese."
Cons: "No ability to charge smartphone or laptops"
Pros: "Great flight and entertainment throughout."
Cons: "Everything w this flight was satisfactory. No negatives to mention."
Pros: "Quick flight love the journey map!"
Cons: "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."
Pros: "it was a very comfortable flight and the crew was friendly and helpful. We were traveling with two small children, so saying it was a comfortable flight is very high praise."
Cons: "It was VERY annoying that we had to keep all cell phones turned off the entire flight. We preloaded games for my 5 year old son on an old iPhone 4 that is not connected to the internet or any cell service or bluetooth or anything and he was not allowed to use it the entire flight. Very frustrating for him and us. I wish this information was clearly provided on the Air China website when we booked the tickets so we could have planned accordingly."
Cons: "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."
Pros: "Price price and price!"
Cons: "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
Cons: "The flight arrived late and i barely made my connection."
Pros: "Cheapest flight"
Cons: "The food"
Cons: "Restriction of using Kindle or Phone in aircraft mode for the whole flight. There is no technical reason for this."
Pros: "I didn't like it , nothing to tell"
Cons: "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
Cons: "The flight delayed almost five hours.during the time, no broadcast no food no drink. Air china is so bad."
Cons: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Pros: "Nobe"
Cons: "Service is very bad and lot of delay."
Cons: "Sit in the flight for 2h waiting for taking off"
Cons: "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."
Pros: "Very comfortable business class seats, very attentive service. My husband left his electronic devices on the plain and it was very easy to receive back."
Cons: "I wish the food was better."
Pros: "The crew were attentive, kind, and polite. The food was decent."
Cons: "The flight was very turbulent (obviously that's not their fault) but I wish they had communicated a bit better about why it was so turbulent. My bag was lost when I finally arrived at my final destination. I think there was some miscommunication in Okinawa about what I needed to do with my bag. I told them my final destination, so assumed it would be fine, but apparently it was my fault somehow that the bag was lost."
Pros: "The flight was short. They played a movie because we waited about one hour on the tarmac to take off."
Cons: "My luggage was lost. Because I don't speak Chinese, I am not sure if the crew was being truthful with me. Apparently it was my fault the bag was still in Beijing, and not in the final destination. I had to retrieve the bag the next day from the airport which was just kind of a production. Unclear, and not the most apologizing staff about the lost luggage."
Pros: "Airfare was a good price."
Cons: "Flights are always late, not due to uncontrollable circumstances like weather, but rather from poor organization and scheduling. Had 4 flights with air china this trip, 3 out of 4 were late. One of them causing me to be stuck overnight in Beijing and losing a day from my trip. Bad service to remedy that as well. Won't ever fly with Air China again."
Pros: "The last flight was only moderately late"
Cons: "No ife and air china calls itself a major airline. Food was inedible"
Cons: "Entertainment system mostly included Chinese movies and TV shows and almost none in English which makes no sense."
Cons: "My baggage did not arrive in manila with me. It takes 4 days before I recieved manila personel are not helpul at all. When I ask them the statuse of my bag they dont know and they said they said they well call me buy never recieved the call when i call them they said they have it but it take 6 days to be delivered. I told them only in the philippines take that long. Butom line they are very rud to me nor welling to help."
Pros: "It's great I'm gonna recommend my friend Air China Thanks again"
Pros: "GOOD HELPFUL STAFF"
Cons: "FOOD AND ENTERTAINMENT"
Cons: "I lost one luggage and is still waiting for Air China finding it."
Pros: "Nothing"
Cons: "2 hour delay on ground. Flight crew could hardly speak English and no explanation for delay. If this was my first ever delay with CA I wouldn't be so annoyed. Seems to be common problem in China. They just can't ever seem to get flights off in time and the public now just seems to accept this as normal. Bussed out to plane. Who does this anymore in Hong Kong? I guess CA is a very low cost budget deal. My chicken and noodles seemed to have lost its chicken somewhere along the way. Red wine ran out as the flight attendant poured out the last glass of what appeared to be the one and only bottle on board, to my neighbor. As it was midnight, with the delays, I tried to have a nap, With no curved/winged headrest or lumber support, it was so uncomfortable, I gave up. I really struggle to think of anything I liked about this flight and airline."
Pros: "On time departure and arrival"
Cons: "Food"

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Toronto - Hangzhou Flights

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Toronto (YYZ)Canada

Destination:

Hangzhou (HGH)China

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