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Flight was oversold. Seats assigned to multiple passengers. Delay 1 hour to sort out.

I was rescheduled when I missed my flight due to border clearance issue

Received an email a few hours before boarding that wifi and seatback entertainment would not be available. There was no explanation for this. We were served 1 x 20 gram granola bar as a snack (not even a full granola bar) which was really embarrassing. The crew was lovely (none of this was their fault) and the flight was successful, but the aircraft itself was falling apart on the inside. Overhead comfort control panels were worn and some were hanging out and non functional, This aircraft needs to be upgraded.

Delays. Poor support booking a hotel after a diverted flight.

The long delay was the worst part of the flight.

Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.

Delayed by 5+ hours and they give a voucher for only $20 CAD which isn’t even redeemable at any place with edible food. Then took almost an hour to clean craft after it landed. And nonsensical boarding delayed even further. We didn’t leave until 1:30am….

Again, it was delayed and then our connecting aircraft was very cold.

It was very cold in the beginning; then I asked stewardess to do something about that, and she did something, so for the rest of the flight the temperature was closer to normal. It is typical: by some reason the pilots or whoever is in charge make the cod in the cabin unbearable. The seat is better than on WestJet or Flair, but is is very tight. No leg room.

Delayed for 15 min due to maintenance. We were asked to wait to board as a family, but took longer than if we were not asked anything.