I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Cons: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Cons: "No comments"
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "Amazing crew. Very attentive to passengers and genuinely nice."
Pros: "Crew was awesome"
Cons: "Food quality need to improved"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "The seat was comfortable, and food was very nice."
Cons: "Nothing I could think of"
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "Crew was friendly."
Cons: "Need to improve wheel chair service at Doha."
Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pros: "As efficient as ever"
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Cons: "food options exhausted pls tell ground catering to provide more food"
Pros: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Cons: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Pros: "Friendly and helpful staff."
Cons: "No entertainment available. A very old plane."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Pros: "service, food and cleanness"
Cons: "The website is not easy to navigate."
Pros: "The service was impeccable, flights on time and the transfer easy!"
Pros: "All around a great experience."
Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "Over all the flight was great."
Cons: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."
Pros: "Decent leg room. New plane."
Cons: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "Seat and space"
Cons: "Food was pathetic."
Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Cons: "Seats were horrible, Tv was broken,"
Pros: "Pathetic experience all around"
Cons: "pathetic experience"
Pros: "Horrible. Airhostess was not respectful towards other passengers."
Cons: "Cleanliness! Bathrooms were horrible. Absolute no maintenance."
Cons: "Social distancing no middle seat precautions"
Pros: "Smooth and good."
Cons: "Flight was delayed by an hour."
Pros: "Food and service was good"
Cons: "Entertainment must be improved besides seat and washroom upkeep"
Cons: "It was not working & crew tried to reset 5 times. Seating is also horrible."
Pros: "Smooth nice flight, crew pleasant, long walk to & from gates."
Cons: "only 3 check in counters staffed. Domestic Flight was routed through International gates & terminal - big pain. Finally a small newly wed bride sitting next to me took up more of my space than a big overweight person, very obnoxious. My aisle seat back did not recline - broken."
Cons: "The screen on my seat was inoperable so I could not avail of the entertainment"
Pros: "Great service"
Cons: "Nothing much"
Pros: "nothing positive nor negative, i would say this was neutral when compared to the international flight."
Cons: "Neutral in general, but the crew needs to have some service training."
Pros: "Clean and comfortable travel."
Cons: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"
Cons: "The Air India checkin staff at Jodhpur airport tried to charge me for 7 kgs when the actual extra baggage was 4 kgs. When I told him so, he agreed but made me wait for a very long time before he checked in. I wish Air India trained their front end customer facing staff in curtesy, decency and how to correctly measure and charge for extra baggage. The Air India aircraft used for flight from Jodhpur to Delhi was very primitive"
Pros: "Nothing to like .save your money fly with any other airline but not air India. They did not even serve water without asking .plane is old no entertainment options like movies music. Crew was rude and unprofessional. For some reason they change there uniform for street clothes then they switched back to uniform ."
Cons: "Nothing to like .I will never never fly again with air India and I will make sure that everyone I know they do not book with air India."
Pros: "Individually charming staff, but collectively the airline's organization sucks."
Cons: "1.5 hours to check in. Another 1 hour to board because of inefficient gate security. Partially collapsed seat. No legroom with huge video console under foot. It did not work anyway. No video or entertainment through the entire flight for many passengers. Tray table broken. Life jacket under the seat in front came loose further obstructing legroom. Call button? Forget it. No one ever responds. Old 777 aircraft maybe 15 years old. Food not tasty and under-salted in response to health fads. Timing of meals more for the convenience of staff than for the convenience of passengers."
Pros: "best Connecting flight"
Cons: "Media player was not working"
Pros: "Ewr to ahd, united allowed us to carry hand bag and a laptop bag but while returning they made us pay $100 for laptop bag"
Cons: "See above"
Cons: "Flight status at Pune airport not communicated well"
Cons: "Never shows up on scheduled time. Consisten delays misleading the passengers"
Cons: "The consoles are not responsive and are often broken. It's hard to use them effectively."
Pros: "Food in 2 hours flight"
Cons: "The kind of food they give"
Pros: "Air crew are excellent. Food is OK too. Price is excellent."
Cons: "Two negatives- connecting from an international flight to a domestic flight is a pain. AI counter at arrival level was staffed by an incompetent agent who was distracted the whole time. Suggest taking your luggage to departure level and using the regular system. Also, no entertainment system on some flights."
Pros: "Easy boarding process with premium economy (or Economy Privilege, for Brussels Air). Flight wasn't so full so was easy to move to an empty row for more space and ease of sleeping on this overnight flight."
Cons: "(1) Unfortunately couldn't do web check-in because I had bought the ticket through Air India; and strangely the e-ticket receipt only mentioned one time that it was co-chaired with Brussels Air, which caused confusion at the departure terminal. (2) Food quality was poor, with a soft soggy sandwich as the first snack/meal on this overnight flight; then a breakfast with soggy egg and tough chicken. As I wasn't feeling well, I asked a flight attendant for an extra bread roll, and she grabbed one from a tray just collected from another passenger and tried to offer it to me!! Then she stopped short, seeing the packaging was open and went to get another. Needless to say, that was pretty appalling -- and also very surprising given this was a Brussels Airlines plane and staff. (3) Given above, I had a surprisingly poor experience on this flight. I have flown on Brussels Airlines before so was really surprised by the unexpectedly less-than-average quality of service and food."
Cons: "Wish the flight was shorter."
Cons: "neither my TV nor my remote didn't work. when I spoke to stewardess the response was half the TV's are not working"
Pros: "They have been charged 12650 rupees for 60 pounds of baggage"
Pros: "Direct flight, convenient landing time in Mumbai"
Cons: "Being India’s national airline, it needs lot of improvement immediately. It isnt of any use giving review here but for the sake of it, I will. The food was mediocre and repeated. Limited beverage options. Crew was not very responding. Many TV screens didn’t work and even after being told thrice about it, crew didn’t fix it and neither told why. Trash bags were lying open in flight’s food pantry. Never seen that with any other airline. Worst part, the seat comfort and quality of everything in the flightwas below average. Food table, seat covers, etc. None of it is a big deal individually but when all things are combined, the experience of flying air india is not great."
Pros: "Friendliness of the staff and good service"
Pros: "Service was good. Plane was on time with no issues."
Cons: "Plane is too old with seats cracks and some entertainment systems not working. Seats don’t recline easily."
Pros: "flight schedules were very good and on time. Food and service was good / ok."
Cons: "I had a fragile item ( an LED tv ) and I got it broken :( I realized it only getting home and even I paid the duty in the airport for a broken tv ( ofcourse I didnt know that it was broken)"
Cons: "Tv service was not available on several screens"
Pros: "seats are good."
Cons: "No baggage handling protocol. Had to wait over 1 hour for luggage."
Pros: "Food , perfect timing , very comfortable even in economy , very friendly staff"
Cons: "Nothing to mention here . . Need to type 50 chars"
Cons: "Smelll please do something about smell. The flight needs to be more clean..."
Pros: "Leg room, food, crew"
Pros: "Service good"
Cons: "All good"
Cons: "The problem with the flight was not shared properly with the passengers."
Cons: "I had the worst possible experience flying Air India back from Delhi to NY. I was at the Delhi airport, cleared all the different levels of security and was provided with my boarding pass. After which I went to the gate looking for a seat during which time it was announced that the flight has been delayed by a few hours. I arrived at the gate and there was no more seats left, so I decided to go sit right outside the gate as I did not want to stand for 3 hours especially since I was unwell and was taking antibiotics for my severe cold and sore throat. I sat down on a reclining chair right outside the gate during which time Air India apparently preponed the flight and apparently announced my name on the loud speaker. I say apparently because I do not know if I possibly dosed off fora few minutes or this actually happened. The reason I say this is because after I missed my flight and went to the counter, the representative and even the manager repeatedly told me that the flight was never delayed. When, with a strong voice, I told them that how can they lie about that they apologized and said yes the flight has been delayed. The fact that hey can lie to my face makes me believe that they did not even announce my name. Furthermore, after they announced my name they even had time to unload my baggage from the flight. If they had time to do all of that, they they should have continuously announced my name. I was right outside the gate, I would have heard it! After all this, they refused to put me on the next flight. They said the next one available was in 4 days and would cost me $1,100! I had to run around at 3am in the airport trying to figure out how to get back home while I was sick! They refused to help me in any way. DO NOT FLY AIR INDIA, THEY DO NOT CARE ABOUT THEIR CUSTOMERS!! How can you leave a passenger who has a stamped boarding pass and is sitting right outside the allotted gate! Did they expect me to stand outside the gate for 3 hours at 1am if their were no seats available there!"
Pros: "From JFK to Del, crew was really good and helping."
Cons: "Boarding: At T-3,there was proper announcement and everyone formed a queue. Touch screen for entertainment system did not work."
Pros: "The process of checking in and boarding was smooth and fast. The crew was profesional and looked profesional."
Cons: "As a sugestión I would encourage the crew to smile a bit more."
Pros: "my mom said this flight is best ever"
Pros: "Clean, decent seats and good food"
Cons: "Terrible attitude from the older air hostess, flight was an hour late"
Cons: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."