Cons: "Poor costumer service."
Pros: "on time flight and landed early"
Cons: "serve napkins and sanitizer"
Pros: "Nothing. I would never ever fly with Air India."
Cons: "They need to work on everything. Super crappy customer service, crappy food quality etc"
Pros: "Flight delayed 2 hours"
Pros: "timing and service at airport"
Pros: "Just horrible"
Cons: "Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve"
Pros: "Comfortable seats with more leg room than usual. And the seats reclined more than usual."
Pros: "Short flight time"
Cons: "Better food. Serve fresh fruits as snack. Have more snacks. Dinner and lunch was too little and limited. Bath room was not cleaned. No toilet tissues. Crew gather in the back and talking to each other. No good service from them."
Cons: "The seats are old they could have the new seats that have better storage for eye glasses ., phone etc Food quality could be better"
Cons: "Everything is bad"
Pros: "Normal check in process. Allow a bit longer to get through security as numerous checks. Need itinerary and passport to get into the airport! Keep your boarding pass as need this at the other end to get through customs... for some reason we had to go through international departures for a domestic flight."
Cons: "Entertainment system not working and some of the seats needed repair."
Pros: "Having just got off the dreamliner, I may be somewhat biased... apologies"
Cons: "This plane was as old as me....I know it was an internal flight and these planes just go back and forth without any TLC inbetween. It's a business after all. Short 3.5 hour flight. The plane was so worn out, seat padding, there was was none, as it had seen better days, the covers were no longer covering the seats as the padding had disintegrated somewhere and were just hanging onto the seats for dear life!!!, it felt dirty and unkept, it smelled like an old toilet also. The fittings, trays where you could store your stuff was dirty also I didn't even eat the food, I was paranoid. Felt totally uncomfortable on this flight , sorry Air India but you need to have some standards on short flights despite what price you put on the seats. This was part of my long haul flight from Sydney to Mumbai which has marred my experience with you."
Cons: "It was okay. Good crews."
Cons: "Flight delayed for 7 hrs without any explanation."
Cons: "2nd guy who help push my wheelchair was demanding for more when I gave him 200 rupee, other than that everything was okay. Crew shouldn’t be demanding for tips."
Pros: "There was nothing like about"
Cons: "First of all flight was 8-9 hours delay from destination Secondly they did not had precise time from Newark at what time flight would depart and than flight reaches India 4.5 hours late."
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Pros: "Nothing to like .save your money fly with any other airline but not air India. They did not even serve water without asking .plane is old no entertainment options like movies music. Crew was rude and unprofessional. For some reason they change there uniform for street clothes then they switched back to uniform ."
Cons: "Nothing to like .I will never never fly again with air India and I will make sure that everyone I know they do not book with air India."
Pros: "Everything was as expected"
Pros: "best Connecting flight"
Cons: "Media player was not working"
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Pros: "Punctuality and timely boarding."
Cons: "Bland food, no entertainment, worn seats."
Pros: "Crew members"
Cons: "Broken handsets, buttons missing. Two of our tv sets were broken on a 14 hour journey with two kids thats brutal. I don't know whats the deal is but every flight that I take of air india from nyc to india or back ALWAYS has a restroom that doesn't work. The one at the back doesn't have water. ALWAYS. How is it possible to take off on an aircraft on a 14 hour journey with no water in the restroom. HOW?"
Pros: "at least it is better than jet airways."
Cons: "The flight was late and I nearly missed my connection."
Pros: "Not much except that it operates non stop between Bombay and Newark."
Cons: "Luggage was delayed and was delivered next day at 10 pm. The bag was damaged, broken chain."
Pros: "Flight was short to reach India."
Cons: "Entertainment sysrem doesn't work at all. Service was pathetic."
Pros: "Hospitality Generally the crew were great."
Cons: "Food could be better"
Pros: "On time travel."
Cons: "Hygiene condition of aircraft."
Pros: "Punctuality and good food"
Cons: "Overall maintenance of cabin particularly the wash room was poor .Even soap tap was not there in the toilet used by me Entertainment system was not functioning.Even the plug for the headphones was totally damaged.So I was totally deprived of any entertainment during the flight."
Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."
Pros: "Crew were good"
Cons: "Not comfort inside the flights"
Pros: "There were no line no priority during boarding from Abu Dhabi also most people have difficulty during up and down by stair, no jetway."
Pros: "It's direct from del to ord."
Cons: "Seats were not clean. Fruit portion way too small."
Cons: "Tv service was not available on several screens"
Cons: "The fruits served was bad and got spoiled. No proper response from the cabin team"
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Cons: "Not a single lady attendant to help us. when my 2 year old threw up the male attendant asked me what help you want in a very arrogant manner. Just gave a bunch of tissues and went. Our entertainment systems weren't working for all 3 of us :( Food was dead cold."
Pros: "Air ck inn prompt fast"
Cons: "Crew rude no manners to talk only 1 persons rest was ok"
Cons: "Older equipment and entertainment was really bad"
Cons: "Seats , crew and toilets"
Cons: "Seats leg room & punctuality"
Cons: "My flight was delayed for hours that i needed to get on to another flight."
Pros: "Really hard to say what I liked."
Cons: "Tray table was broken and I had to prop it up with my knee during dinner. Staff keeps walking up and down seemingly busy, took a long time to clear the service items. During landing in Newark, some glasses were not cleared."
Pros: "saves time"
Cons: "Hygiene and cleanliness Food & Bev service"
Pros: "The flight was on time."
Cons: "I've never boarded a plane that seemed so desperately in need of a scrub. The upholstery on the seats were stained to the point where I didn't want to sit down. Also, know that if you're flying into Delhi on a domestic flight, you'll go to the international terminal and therefore have to go through immigration, albeit a special domestic desk at the end, which isn't as long. (not that anyone will tell you that)"
Cons: "No entertainment on-board, crew was sluggish in making announcements, old aircraft carrier which is shaky & noisy"