It was fine since it ensure we went to our destination in time.
Overall good flight, smooth and on time and comfortable. Disappointing that food is not served and you can't purchase the snack packs on the plane.
The space for legs in coach is better than other Airlines you can even cross your legs!!
There was a row with three women who were very loud - talking and laughing. In an open, outdoor setting that's fine. On an airplane, no. The flight attendants told the women they were the fun row. It took the woman sitting in the row ahead of the loud women to tell them they were too loud, but everyone in the general vicinity was irritated. I didn't think it would be possible to be so rowdy for so long. Then when we landed we weren't let off at a gate. We had to be bussed in and the bus contended with airline traffic. After dealing with the loud passengers, this was not what I was expecting. An incredibly disappointing experience with an airline that I have always regarded as one of the better ones.
I bought the cheapest ticket. No meal, no checked luggage so I didn't expect much and was surprised by how good the flight and service was. Alaska is now my favorite airline.
Comfortable seat, plenty of leg room which is so rare, overhead bin comfortably accommodated my carry-on bag. Deli box was tasty, service was good, bathrooms were clean. Uneventful flight, which I appreciate. Departed on time and landed early.
No entertainment, food was cookies & juice,water, soda or coffee.
My baggage was in another flight, anit was delayed for one hour.
The maintenance delay was seemingly handled very poorly... Little to no information was provided to the passengers sitting on board for an extended period of time. On a brighter note, at least the cabin crew (flight attendants) did the best they could. They seemingly were provided very little information with regards to the delay. Unless absolutely beyond my control, I can’t imagine buying a ticket on Alaska airlines again, based on this and a previous experience my wife recently had, along with complaints overheard from other passengers.
They oversold my flight by 9 seats so when I went to check in I was not assigned a seat and the only one available if I didn’t want to chance it were 100 dollars more
Check in online did not offer checked baggage option but was fine to do it at airport. Not sure what if any on board entertainment options there were-an instruction card would help. Never flew with you before but would happily do so again.
I surprisingly have no recommendations. My first flying with Canada Jetlines and I will definitely fly again!!
Great new airline. LOVE the fact that carry-on baggage is no-charge. They weren’t picky about carry on size like some of the US ultra low cost carriers can be. You got a drink, no snack. They boarded “old school” from back of the plane to the front which I have always been a big fan of. Flights were on time. I am 6’ and I had enough legroom (although I was in an aisle seat as I always am). No issues and loved the flight and the price. Will be a return customer.
Check in with as long, especially considering we did not have any checked bags
While the flight left on time, the experience afterwards was terrible. Starting with the flight attendants who were very unprofessional (there were times during the flight when I felt the crew was hiding from the passengers at the front and back of the plane chatting amongst themselves) and had very poor communication skills. All announcements over the intercom were poorly delivered and many passengers were left confused on what was said. To top this off, the airline left my checked-in luggage at my departure city and I've been calling/emailing their customer service representatives ("CSR") who show no empathy or urgency to address my situation. First off, I have an Airtag on my luggage and when I told them that the luggage was left behind, they didn't believe me and tried to convince me that it wasn't missing. During my subsequent communications over the phone with the CSR staff, I go on to find out that the staff that monitors emails and phones are completely separate and unable to communicate with each other. After I've emailed/called, I was promised that their airport staff will contact me right away. It has been over 24 hrs and I still haven't gotten a call/email. I have made subsequent inquiries over the phone regarding the status of this call and the CSR cannot tell me. Luckily, my luggage has since arrived at my destination (on a subsequent flight) but now it is just sitting in the airport. I'm praying that this will be dealt with soon after which, I will never fly this airline ever again.
I Had very bad experience for rental car company nu rep and charged me for insurance , already had it
I loved the crew's professionalism. The landing was unbelievably smooth, haven't experienced that in years
Their system was slow so it took them well over 4 hours to complete checkin but they kept assuring us that the flight won’t leave without all the passengers as it’s their fault but at the end of 4th hour then tell us that the immigration will close for the night and the last few of us are left stranded behind. The customer service itnay open at night. The airlines does have its own crew at Toronto airport so no one to help us.
Great first experience, I will definitely be flying again as soon as I can. No online check in was a bit nerve-wracking with a newer airline, and it was a bit disorganized at the airport check in but I've definitely experienced way worse with the major airlines. I arrived 2.5 hours early and had tons of time. Looking forward to new routes!
Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.
Great! No food was available during the flight due to the catering service strike but snacks were given throughout the flight which was nice.
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
Crew was rude.didn’t even say hi or welcome to board
Nothing special. Unacceptable wait for baggage on arriving in Calgary
Departure delay on a late night flight. Made us even later. Tired but got home.
Westjet forced me to put my carry-on baggage in check-in probably because I was assigned seat 23A (the last row seat), which had no cabin space, which is unfair. I wanted to carry on my luggage so that I don't have to wait at the airport for my luggage. Also, because there was no cabin space, I was forced to keep my laptop bag under the seat, which I didn't want to as I was carrying 2 laptops and charger. The airline should basically tell people that if you are assigned a last row seat, then you are not allowed a cabin baggage or a personal item.
Easy processing, flight time was quick and staff was professional and kind.
It was delayed by two ours very full no room to move
They seem to have squeezed out a little more legroom in these planes! It was very nice to not have to fold in half to fit in the seats!
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
The flight was 90 minutes long and the stewardesses were extremely slow. I was in row 16 and they did not serve us drinks until we were descending for landing in a 90 minute flight. Unacceptably slow and at least 10 rows (20 to 31) did not receive any drinks or snacks for the entire duration of the flight because of the slowness of the stewardesses. There is no rationale to delay beverage service to brew coffee for a flight at six p m.
Flight was delayed three hours waiting for the flight crew, even though the plane was at the gate for the scheduled departure
It was a good flight. Of course it was full, but it went well.
We sat on the plane for 1 hour because the airline was short handed could not be unloading.
Seats in coach aren't padded enough for a 6 hour flight
We are gluten free, there were not any available complimentary gluten free options.
Toronto (YYZ)Canada
Melbourne (MLB)United States