Staff were friendly and worked hard.
Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft.
I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much.
The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!
The food could be better.
My comfort zone seat
On time; safe flight
Service from boarding to landing was impersonal. No headphones etc. Etc.
The drink was terrible, hot tea
The crew could not have been better. I was really pleased with the movie selection. However, the food is really terrible. I got a dish that was chicken, mashed potatoes and green beans, which would have been acceptable had it not been covered in bbq sauce.
Service was horrible. No leg room. Flight attendants were gossiping loudly behind me. Flight was late to leave and we were stuck at the gate once we landed.
food purchase options limited on a long flight
Flight attendants were courteous
We have to buy our own food
I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!
Flight delay led us to miss our connecting flight. Air Canada then lost our luggage for 6 days on our honeymoon!
Ease of service and efficiency.
The Air Canada app to have access to the entertainment on board did not work.
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