Pros: "Crew very pleasant and eager to Please cheerfully"
Cons: "The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better"
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Pros: "The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality"
Pros: "Newer planes"
Cons: "Better foos stewards"
Pros: "The crew was very polite and accommodating. The food was OK."
Cons: "The seat comfort was not so good - not much room and not soft. The WiFi did not work."
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Cons: "There seems to be a continual problem with the ear buds connectors to the entertainment systems - they didn’t work for my random seat both ways! It was the same for my seat and the seat next to mine on return! We both had to be moved - again!! Hmmm!"
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Pros: "Boarding was fast and efficient. Flight was on time leaving and arriving. Meal service was efficient."
Cons: "Crew wasn't rude but wasn't overly friendly. They seemed responsive. A bit stingy on the drinks (I only had water and each time got only 1/2 to 3/4 of a cup). We pre-ordered vegetarian meals and they did supply them, but they got the orders wrong (we ordered different types of meals and only got one type). The biggest issue is the layover. China Eastern does not supply a hotel for long layovers. We applied from their website beforehand, but they canceled the hotel program. They did supply vouchers for food which was nice, but in Terminal 1 there is no resting lounge to lie down or clean up in, except for the VIP lounges which we didn't have access to."
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "On time flights"
Cons: "All was good"
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Pros: "Average cleanliness, crew friendly, free meal decent, but the ice cream treat was the highlight."
Cons: "Bathroom was dirty and functioning poorly. Security to get to the departure gates was laborious and SLOW."
Pros: "Nobody died."
Cons: "The staff for the airline were very unhelpful. Many people looking for the same flight as me were transferring and no info was listed. Lousy food and nothing to watch. The only good thing about it all was the price. The plane didn't crash which was also good, if you really want to find a positive."
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Cons: "Didn't even get into that"
Pros: "Cheap The plane was new and in good condition."
Cons: "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
Pros: "Very little."
Cons: "Lost my bag, no food, no TV, nothing. Bare bones flight."
Pros: "I liked how nice the staff were."
Cons: "The peanuts they gave us expired on dec 08. My flight was dec 21......"
Pros: "Easy to upgrade at a reasonable price. All staff friendly. Flights were on time and boarded orderly. Food served was in par w other airlines."
Cons: "Can not have use of mobile phone just laptop or tablet."
Pros: "On time, nice plane, decent food and very efficient service. Price is reasonable."
Cons: "The only thing that I don't like I don't get any assistance from them how to get the connection to stay in the hotel when the flight landed from Hong Kong to Shanghai before Midnight, and my next flight from Shanghai to Boston in the mid-day, I was so tired and exhausted. It seemed they don't have good connection and communication."
Pros: "Everything was excellent. Smooth check-in and boarding. The aircraft and crew we good. However, the CAAC (China FAA) has the archaic rules of early 1990's that electronic devices must be off entire flight. Not aircrew fault so they get a pass for enforcing this ridiculous mandate. This is 4th segment of my China Eastern itinerary. All portions have been excellent at a 35% reduction of US Flag carriers."
Pros: "Good service"
Cons: "Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines."
Pros: "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
Cons: "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
Cons: "Flight was delayed for over two hours...with no explanation or contact from ground staff."
Pros: "Overall everything was good."
Cons: "No complaints at all"
Pros: "Great on board service and very friendly."
Cons: "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
Pros: "Very good prices"
Cons: "Constant change of flight time, then 3 hour delay No vegetarian food options, food kind of scragly"
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Cons: "Did not get a coffee, only got the drink selected during the meals. Did not come around again for just the beverages?"
Pros: "Planes are clean, including restrooms. First flight (Guangzhou - Beijing) was nice new Airbus with entertainment systems in the back of each seat. (Unfortunately they stopped working 3/4 of the way through the flight.)"
Cons: "Guangzhou to Beijing - departed 1 hour late Beijing to Xian - departed 20 minutes late Xian to Guangzhou - departed 1 hour & 10 minutes late. Guangzhou to Beijing - nice plane, entertainment system failed, crew couldn't fix. Crew had very strange rules about "safety", freaked out about my son wearing earbuds during takeoff. Xian to Guangzhou - weak entertainment options, cut off two different movies in the middle."
Pros: "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
Cons: "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
Pros: "For the most part the flight was everything I hope it would be. No major complaints."
Cons: "Might flight was delayed by an hour, which was not too bad. We were kept waiting at the bottom of the stair, while standing on the runway at the plane. Were told flight was delayed do to wind, but we could see other flights taking off. Thought we were going to be taken back to the waiting area, but fortunately someone finally got the bright idea to let us just wait on board the plane. We all boarded and placed our carry on items overhead. Sat on the plane for about 40 minutes. Then an additional maybe 20 or 30 passengers boarded, who had not at the gate at boarding time. This was probably the REAL reason the flight was delayed."
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Cons: "China Eastern has the WORST customer service I've ever experienced!!"
Pros: "Some of the best food I've had on an airplane in quite a while. I fly round trip China/US about 4 times a year in Business class. I rarely even order the hot entree because it is so awful. I get the cheese plate for an entree. China Eastern offered salmon on the western menu and it was actually very nice. The soup was also very good. Service was good. Only complaint was very limited entertainment options."
Pros: "Very bad service."
Pros: "service and crew were fine"
Cons: "there's no way for us to know what's going on, they don't uodate customers on the flight status, or delays, or expected time to depart, you have to stay there in the waiting gate and just wait and wair until they announce the boarding time, even if that is 2 or 3 hours after the schelude depart. At least they should try to update customers that are already in the gate waiting. I will try to not flight with them again, for sure."
Pros: "On time performance, smooth ride. Nice plane, Good recline."
Cons: "Terrible food, poor language skills of staff (especially English)"
Cons: "The boarding time was confusing. The times shown on the board a d boarding pass were one hour different."
Pros: "After losing booked business class seat, the crew did the best the could to make up for the inconvenience."
Cons: "I booked a Business Class seat but when I arrived to check in I was informed that they changed equipment and I now had a Economy Class seat at the back of the plane. Completely unacceptable even with their promised refund (which I doubt I will receive without a great deal of time invested between this site and the airline), and compensation given at the airport."
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"
Cons: "My flight was delayed more than advertised and no one helped me when I got to Shanghai so I missed my connecting flight. No options were given for a new flight to LA except a flight in 24 hours. Was out up in a HORRIBLE stinky hotel without my luggage because no one could help me track it down (even though I found out later it was in Shanghai). It was the WORST flying experience of my life."
Pros: "i had a seat on a plane to go home"
Cons: "everything else"