Cons: "Seating was horrendous. Very tight and uncomfortable. The lights were kept on the entire time as well. Rendering sleep near impossible on a red eye."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "The service of the counter personnel"
Pros: "Ha desmejorado la atención y comodidad en ejecutiva."
Cons: "Deben mejorar las sillas de ejecutiva y la comida."
Pros: "Was the seat is súper confortable"
Pros: "Crew was great."
Cons: "Meals weren't correct for my diet so had to improvise."
Pros: "Friendly crew"
Cons: "Sad food"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Pros: "Thank you"
Cons: "Thank you"
Pros: "I liked the fact the you keep reminding me dates and time of my travel."
Cons: "Everything was okay."
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "Los aviones cómodos, con buen espacio para estirar las piernas. A pesar de ser un vuelo de 2 horas te dan comida, algo que las demás no hacen."
Cons: "Podrían mejorar el sabor de la comida que sirven, ya que no es de las mejores."
Pros: "Movie selection was good, power outlets were helpful."
Cons: "I'm 6'2 and there just isn't enough leg room to relax especially when person in front of you puts seat back."
Pros: "The flight was delayed 8 hours however the airline took care of us. A paid hotel and a dinner for the night as well as a voucher. No worries in bogata thanks to avianca."
Pros: "Great crew, flight and, onboard service."
Pros: "I enjoy my trip very much!"
Cons: "I saed i did enyoy my trip!"
Cons: "Everytnig was perfet!"
Pros: "I loved that I was upgraded to business class, which was highly appreciated since I had a bit of a rough adventure trip in Costa Rica and had all over body pain. The seating and service in business class was excellent."
Cons: "Loved everything about my flight."
Cons: "30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers."
Pros: "Two pieces of luggage allowed, enough leg space and delicious food if more then enough for me to say that from now on Avianca is really my favorite airline from now on. I really wish I can fly with them all the time!"
Cons: "The only little thing is the crew who was extremely polite but almost non of them were speaking english. But we still found our way of comunication :)"
Cons: "Airline cancelled flight 4 days before return. Only option to return was the day before, so I lost the last night at the hotel. Customer service supremely condescending, with every request I made summarily rejected. I am Colombian, so have lots of experience with Avianca. Sadly this is not unusual. Never again."
Pros: "Thought they screwed up twice, the airline had great customer service and tried their best to give me a good itinerary once I called them back. With the lost luggage, they ultimately delivered my bag to the hotel I was staying at. On my return flight I flew business class. They did a great job all around."
Cons: "I booked a direct flight from JFK (NYC) to Cartagena (Colombia) and a few days out from my flight I got a notification from AVIANCA that my itinerary had changed from a 5 hr trip to a 24hr trip with not one but two 8-hour layovers before reaching my destination the next day! I called the Airline and they set me up with a new flight, that was not direct, with a single layover. Once I got to my final destination, I came to find that my checked bag had been left at my previous layover."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "We liked the food"
Cons: "pay a direct flight which re-standardized me for the other day and with a scale that at the time of quoting flights left at half price. We were not paid for food, dinner, or lodging that we had to pay for the cancellation of the flight my three friends and me. for this type of situation the airline has to be responsible for the cats for the inconvenience they cause us. example Aeromexico pays meals, lodging and gives you a flight as compensation for the inconvenience caused."
Pros: "The route, not much waiting time, the food."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Nice cabin and seats"
Cons: "It was cold"
Pros: "The crew was super nice"
Cons: "The food was terrible, as terrible as any other plane food I ever tried. Next time, save some money and have a proper dinner in the airport before you go into the plane."
Pros: "The crew was friendly"
Cons: "Didn't like how the plane was delayed by 45 minutes. The airport staff didn't inform us of the delay nor did the crew staff as we were arriving to Cali. Especially if the crew staff knew before hand that there next flight was going to Cartagena."
Pros: "On Time, Great Staff"
Pros: "Nothing at all it was the worst experience ever"
Cons: "We weren't treated the way we were used to being treated with great customer service this time we felt poorly treated"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Cons: "The crew allowed a drunk man to take the plane. It was a terrible experience to travel next to him. Also, the gate for taking the flight change with no previous notification. I realized of this a few minutes before taking the flight."
Pros: "Boarding was done fast."
Cons: "1. Flight delayed. 2. No on board service and no turbulence. 3. The cabin temperature was hot as hell."
Pros: "Prompt service"
Cons: "For the amount of money paid for business class the quality of food should be an embarrassment. Not to mention the quality of movies and variety offered."
Pros: "great selection of movies...outstanding crew"
Cons: "Earphones were pretty bad, could hardly hear...good thing I had brought my own"
Pros: "Everything was great..."
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."
Cons: "Terrible website Terrible call center Terrible timing Poor aircrafts Worst business class I´ve been"
Pros: "Everything was great."
Cons: "I didnt have any problems."
Pros: "The flights were on time, with great service."
Pros: "Los aviones son modernos y bastante cómodos."
Cons: "No habían suficientes frazadas para entregar a los pasajeros. La tripulación ni hizo su trabajo completo. No recogió los asafates, una vez terminado el servicio de cena y no ofreció, ni agua, previamente y ni Cafe, después."
I checked in using the app flying from IAD to CR and connecting in Panama. I was over 2 hours early for my flight. Upon boarding they didn’t let me board because I needed a paper ticket and a QR code nobody told me about. Your employee decided to just take me out of the flight instead of fixing the issue. She put me on a red flight. That alleged QR code Could have been completed on the plane since I am fully vaccinated. Horrible experience throughout. Your employees are on our parent and rude
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Cons: "Seats were a little tight"
Cons: "Entertainment choices"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "Great customer service in a timely matter."
Pros: "Best food (dinner) I may have had on a flight. Good movie choices."
Cons: "Better signage to know what group is boarding at what time."
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "New aircraft, the chairs are broken and old"
Pros: "They were on time"
Cons: "Tha confort on the plane"
Pros: "The meals were good!"
Pros: "Service was excellent. Very impressed with the accommodations. I was traveling with my elderly parents. I requested wheelchair assistance for them. They were well taken cared of."
Cons: "Not many choices of my interests for movies."
Pros: "Muy buena atención"
Pros: "Food was really good, also I like the service."
Cons: "The desk of my seat was dirty and they didn't have enough for all the clients."
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "No costumer service prepare to help, got to jfk at 2pm and counter was close for a flight that left one hour and half later. AIRLINE WILL Over sell ticket and left 4 family besides my family at the counter . WHENT MOST I IN TERNATIONAL FLIGHS ALLOUD YOU TO BOARD UP TO 1 HOUR BERFOE"
Cons: "No I'm at my destination and I'm no alloud to use my returt flyght"
Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Very timely departure not long layover like many airlines."
Cons: "The drinks didn't come with ice and was very warm."
Pros: "My overall Copa experience was great"
Cons: "However the food served got me sick. It took me 3 days to feel better"
Cons: "I didn't like, I didn't have the option to choose my seat."
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Cons: "persons from Copa at boarding time, lost....!"
Pros: "Timing and service"
Cons: "Wait on reclaiming luggage"
Cons: "No air conditioning, small gates, too crowded."
Cons: "Limited dinner and no breakfast"
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "I now am a fan of COPA airlines"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Cons: "On a direct flight from Cartagena to San Francisco we were delayed by an hour on the runway then stopped in Cancun for unspecified reasons. The Captain said we prepared to stop for one hour to refuel but one of the flight attendants said it was to change crew, which seemed likelier given the crew did change. We sat there for an hour with no communication from the crew. When we landed in San Francisco we sat for over an hour waiting for an open gate and also had little to no communication about how long we'd be waiting. Baggage claim took 45 minutes. Overall service was poor and communication was terrible. No accommodation for the significant delays and no drink service while we were waiting despite not being able to bring liquids of our own on the flight."
Cons: "Alguna de las atenciones del personal abordo. Los asientos podrían ser algo mas cómodos."
Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."
Cons: "Flights get easily delayed. We lost our connection and luckily we had spots on the next flight(which was 4 hours later) to our destination. However, around 20 peoples from our flight had to stay in Panama to take the other day their connections."
Pros: "The boarding was good ,the aircraft welcome was a little okay. All my flight information was on time and excellent through the web site."
Cons: "They didn't have any meal for vegetarian person."
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Pros: "En líneas generales Copa es una línea buena no excelente, ofrece cierta calidad de servicio."
Cons: "Lo que No me conviene de viajar en Copa airlines, es el poco peso permitido en el equipaje. La situación en Venezuela actualmente nos ha llevado (lamentablemente) a traer vivieres y otra serie de productos por necesidad y tuve que pagar sobrepeso. En ese sentido me conviene viajar con una línea que permita mas peso por cada valija aún cuando sacrifique la calidad del servicio. El personal en este vuelo de Miami a Panamá fué poco atento. Solicité una cobija porque tenía frío y no había."
Cons: "Last minute gate change"
The airline is terrible. They did not allow me to check in a bag ahead of time for my flight. I checked when I bought the ticket, I checked weeks before, I checked each day leading up to the day of my flight if I could add a checked bag and Latam kept telling me I had to do it at the airport when I check in. When I got to the airport they over charged me and told me I could have avoided the charge of $130 if I had paid ahead of time. When I explained that I tried and was told to do it at the airport, they gave me terrible excuses and pretty much told me too bad and robbed me of $130. I will never fly Latam again.
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Pros: "the crew was good!"
Cons: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Cons: "The flight was delayed 7 hours"
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "Boarding process was smooth."
Cons: "Didn’t have any options for drinks for purchase. Had one beer for sale and it was room temp"
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Pros: "Crew quite nice"
Cons: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "Vegan food please!!!"
Cons: "Las time change my AirPort"
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Desorganização do embarque e atraso na saída"
Pros: "Being on a plane!"
Cons: "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."
Pros: "The plane crew was fine and the pilot kept is informed"
Cons: "Flight delayed 154 minutes. Lines to board were not marked as to which lone to use. No info provided by airline personnel to assist in choosing which line. Long wait for luggage. In excess of 25 minutes."
Pros: "The flight was comfortable and enjoyable."
Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Pros: "It was special. Like a special limo"
Cons: "Seats very small. And I’m only size 33!"
Pros: "Lancing was excellent. Good leg room, good leather sits"
Cons: "I thought service was good."
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Pros: "Great short flight and they got us to Santiago early since everyone was at the gate"
Cons: "They changed my seat without notice nor great explanation."
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Pros: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Pros: "Good movie selection. Good drink selection."
Cons: "attendants where too preoccupied chatting in the back with other patrons to answer my light and when i went to the back to get some water they where less than friendly about being interrupted in their chat session"
Cons: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "They lost my luggage and I still don't have it back. Today is 30-Dec-2016. They also said they can't deliver it to me until at least tomorrow. Calling their customer service line has been generally unhelpful and they don't always give consistent information."
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "Absolutely everything about the flight: on time, attentive and friendly flight attendant, clean bathrooms, fast luggage return."
Cons: "It took 40min to drop my bags off after having done web check in. There were only 4 people in front of me. Terribly system for check in and bag drop but everything else was great so I could overlook this in the future. Just plan for it."
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Pros: "Very professional crew. Not a stressful flight. Great fare to Lima, Peru. Definitely will use again."
Cons: "The seats are not the most comfortable. Durable for 7 hours."
Pros: "Good service during flight."
Cons: "They changed the flight departure time for 3 hours early. The only way I found out was by checking that morning to ensure the flight was departing on time... When I asked the ticket agent why the change in time, her response was that the scheduled departure time is only estimated......!!"
Pros: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Cons: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."
Pros: "the take off and landing were good"
Cons: "Because we didn't know Spanish, we were confused as to which line we should board for the flight. After waiting for 15 minutes in the line, we were told we should have been on another line. there were alot of english-speaking persons on the plane and it would have been good to make announcements in english also."
Pros: "Flight was great! Crew was great! We've never had any problem(s) et all w/LAN."
Pros: "Everything was seamless. Glad they are not on strike like Sky!"
Cons: "Everything was fine."
Cons: "Older plane. Had to wait one hour on the aircraft before take-off because they were still pumping fuel. Food (a sandwich again! With a side of...bread, go figure) was mediocre at best."
Pros: "On time, good service, great new entertainment system"
Cons: "Small cramped seats"