Pros: "Vuelo normal corto"
Cons: "Registro de maletas en el counter fue muy lento"
Pros: "Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset."
Cons: "Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport."
Cons: "A sándwich or something light to eat ínstead of just a drink."
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."
Pros: "The flight was on time"
Cons: "Check In should be faster."
Cons: "More Colombian ethnic products like Chocoramo or Achiras"
Pros: "flight attendants were attentive"
Cons: "The flight attendants could have smiled more"
Cons: "Better travel With another airline"
Pros: "crew was pleasant"
Cons: "both flights delayed. In one we were stuck on a bus on the runway before we were allowed to board. food and altitude in colombia made me sick"
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Pros: "The plane and it was in time. I could sleep"
Cons: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "The crew, the service, enternaimente was good. On schedule and fast service."
Cons: "The plane was old and the seats a bit uncomfortable."
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Crew attention in flight"
Cons: "Food, the crew couldn’t guide me correctly and told me to pick up my baggage in Guayaquil and I had to pick it up in Quito, they lied to me for the second time"
Pros: "Thumbs up"
Cons: "Everything was fair"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "Los aviones cómodos, con buen espacio para estirar las piernas. A pesar de ser un vuelo de 2 horas te dan comida, algo que las demás no hacen."
Cons: "Podrían mejorar el sabor de la comida que sirven, ya que no es de las mejores."
Pros: "Good entertainment and food."
Cons: "The flight was quite delayed, and also had to wait a while once landed. Not much leg space."
Pros: "The flight was delayed 8 hours however the airline took care of us. A paid hotel and a dinner for the night as well as a voucher. No worries in bogata thanks to avianca."
Pros: "Great costumer service. Nice to have food aboard too, even for short flights."
Cons: "The plane was small and not clean."
Cons: "30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers."
Pros: "The tv"
Cons: "They changed our flight at the last minute and didn’t ask - just did it. Screwed our schedules up"
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "The route, not much waiting time, the food."
Cons: "Everything was perfect."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Cons: "The flight was overbooked and I nearly didn't get a seat even though I paid a large amount for the ticket months in advance."
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The crew was super nice"
Cons: "The food was terrible, as terrible as any other plane food I ever tried. Next time, save some money and have a proper dinner in the airport before you go into the plane."
Pros: "The plane was on time ....."
Pros: "On Time, Great Staff"
Pros: "Flight attendants very friendly"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "crew was very charming"
Pros: "Everything was great..."
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "The crew was professional and all the amenities made up for the terrible food."
Cons: "I ordered the steak and it was so dry I could not cut into it. Salad was uninspiring. I upgraded to business class and expected more."
Pros: "The flights were on time, with great service."
Pros: "Once on the plane things worked fine. Security who inspected carry-on claimed certain items were "weapons" and confiscated our personal goods. These were not weapons. Between overbooking and theftvofbproperty, not a good day."
Cons: "Avianca overbooked the plane and failed to notify us in advance. While the agent ultimately found us seats on another flight that worked with our connecting US flight, it took a very long time. We were able to make the "new" flight only because other travelers let us cut to the front of the line. Very upsetting."
Pros: "Landing on time"
Cons: "Bad customer service when dealing with the issue."
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "The crew"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "Water and smiles welcome us"
Cons: "More strict with passengers not using face mask"
Cons: "number of seat. too back"
Cons: "No Wifi available!"
Cons: "Seats were a little tight"
Cons: "The girl at the counter was not nice"
Pros: "Everithing perfect"
Cons: "The space between the seats"
Pros: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Cons: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Cons: "If the airline is not going to unload the passengers at a gate the busses should be available inmefiatly, not half an hour after arrival."
Cons: "Scan machine at gate. Needed two not one. Never got to eat. Waited in line 30 mins"
Pros: "COPA was acceptable, but I'd never use a COPA flight that xf'd through Panama again. No one should have to fly for 6 hours without a source of hydration. Panama GATE Security confiscated my empty water bottle that had been OK in Iceland, Spain, Paris, London, Rome, Bangkok, and US, etc."
Cons: "Panama GATE Security "confiscated" a water bottle without explanation. Having a Security presence in a CLEAN ZONE (after passing primary security) is ludicrous. No water to buy at the gate so that means no hydration for 5-6 hours in flight. STUPID!! Never again COPA or Panama Transfer."
Pros: "Crew amazing"
Cons: "Everything was fine"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Cons: "the food made the man in my row sick and he threw up a few times throughout the flight"
Pros: "Everything was great!"
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Checked 2 bags for free. Crew was nice. Entertainment was free."
Cons: "There was a kid kicking my back and the crew member didn't do anything"
Pros: "Attendant for Lost Luggage in GUA was super nice!"
Pros: "This was a nice experience for a fairly typical airline. Meaning, not Emirates, Qantas, or the others that are supposed to be top-notch. To be fair, I haven't flown them, I'm just thinking of things I've heard and read. The seat was fine and typical as far as leg room and reclining goes. The food was what you'd expect on an airline (it was fine, but I don't despise airline food). The crew though, was wonderful. Really. Friendly, welcoming...I bothered one attendant a couple times for more water as I was very thirsty, and then asked for a beer after the beverage service was over. Often flight attendants will act as if you're demanding a foot massage or something, but this particular guy was very nice. All of the crew that I interacted with was just lovely."
Cons: "A flight of this duration should really have wifi access."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "Easy connection. Very sharp. My mom felt so fine."
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Cons: "Check in in panama is always the perfect definition of incompetence"
Pros: "The flight was safe and comfortable."
Cons: "The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "My overall Copa experience was great"
Cons: "However the food served got me sick. It took me 3 days to feel better"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Cons: "persons from Copa at boarding time, lost....!"
Pros: "All of it"
Pros: "The pilot has excellent skills"
Cons: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."
Cons: "We waited on the tarmac for an unusually long amount of time."
Cons: "Limited dinner and no breakfast"
Pros: "The staff were friendly, the flight was comfortable."
Cons: "We were told three different things from three different people regarding vegetarian entree options, none of which actually worked so some consistency would have been appreciated."
Pros: "Very nice aircraft, on time take off and landing"
Cons: "Check in could be faster."
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "Good airline Seems we'll run."
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "Everything perfect."
Pros: "Easy and fast connections. Flight on time.great"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Cons: "Seats did not recline. There was no notification of this when selecting seats."
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Pros: "❤️El personal es fantástico. Muy amables y serviciales. El capitán nos daba un poco de información extra, como por ejemplo, nos informo cuando volábamos en el área de Cuba, y cuanto faltaba para llegar a dstino."
Cons: "Me gustó todo !!!!!"
Pros: "Their wasn't anyone I had to share seats with that was okay."
Cons: "Their wasn't no TV to watch and it was very cold I needed."
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Cons: "The flight was delayed 7 hours"
Pros: "The cleanliness of the aircraft and the staff professionalism"
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "Crew were amazing and helpful."
Pros: "Crew were amazing, always helpful."
Cons: "Get a plane that actually works."
Pros: "On time, friendly staff"
Cons: "Bigger seats, better coffee"
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "Crew quite nice"
Cons: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Cons: "Awful service. Terrible food. The seats are so uncomfortable and the service rude."
Pros: "Boarding was easy."
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Pros: "On time and pleasant experience on flight and de planeall"
Cons: "All Food"
Cons: "It was nasty, disordered. Bad experience"
Pros: "Excellent thank you very much"
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Pros: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Cons: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Pros: "Servicio de entretenimiento"
Cons: "Un vuelo se demoro SIETE VECES mas tiempo, es una tortura estar encerrado siete horas perdiendo el tiempo en un avión PEOR si es que nos dicen que no se puede aterrizar por mal clima y otras aerolíneas si llegan al destino, la verdad ahora si prefiero viajar por LCPeru, Star, AVIANCA, Viva Air porque si no hay diferencia en el servicio pues pago algo menos, no vale la pena seguir trabajando con LATAM"
Pros: "Being on a plane!"
Cons: "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Pros: "The flight was comfortable and enjoyable."
Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Cons: "Latam didnt care leaving us stranded in the island and they didnt try to help us to come back soon. Awful customer service."
Cons: "Late departure without giving any reason."
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "I slept most of the flight."
Pros: "Punctuality. attention of stewardesses"
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Pros: "Short flight, everything on time"
Cons: "As we had two lines for boarding and only one lady attending us, boarding was kind of messy"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "Good service during flight."
Cons: "They changed the flight departure time for 3 hours early. The only way I found out was by checking that morning to ensure the flight was departing on time... When I asked the ticket agent why the change in time, her response was that the scheduled departure time is only estimated......!!"
Pros: "The flight was great. In flight entertainment through idevice"
Pros: "the take off and landing were good"
Cons: "Because we didn't know Spanish, we were confused as to which line we should board for the flight. After waiting for 15 minutes in the line, we were told we should have been on another line. there were alot of english-speaking persons on the plane and it would have been good to make announcements in english also."
Cons: "To short connection"
The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Incompetent crew at the boarding counter. Never flying AA again.
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Pros: "The captain was very professional"
Cons: "Departure was late because of problem with thrust reversers. Once the plane started to push back after 1,5 hours delay, we had to return to the gate for another 30 mins because of an error on the maintenance logbook entry."
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "The crew and the service"
Cons: "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Cons: "It was an eight and a half hour flight that took place in the night. My seat was broken so it did not recline. I also have trouble sleeping on flights and thought there would be the opportunity to watch TV/movies but this was not the case unless you wanted to pay extra. Most international flights already have this built in for free and should be included in the cost. What a disappointment flying on American was. I will take LAN or Copa from now on as my other options."