The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
It was was okay but the seat was stiff and hard to sit on it!!
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
Plane is super outdated, seats not that comfortable for business class. Lounge also out dated. They need to catch up to 2024. Don’t think I’d ever fly again.
Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.
Aircraft was new. Food so so, especially vegetarian was very disappointing.
Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.
LOT told me on my first flight that I had missed boarding my second flight and told us to go to a service desk to reschedule. We then were told our flight was still boarding and that we had to run through the Warsaw airport to catch it which is just a long long runway airport. The workers at the airport were not helpful at all and you have to go through two passport checkpoints. I have asthma and was almost dead when I got on the plane and no one helped or gave us water or even acknowledged us. The flight was fine - the crew members are not friendly so it’s a very functional flight at best. Also my bag didn’t make it to my final destination.
LOT was very disorganized at Istanbul airport with no communication with travelers. Our flight was delayed over and hour and a half and there were no announcements, displays or anything about it. It almost left me missing my second flight!
Once again very friendly helpful staff A short flight but not only on time actually a bit early
The meal was wonderful and strawberry ice cream was a plus.
Each flight we took was late with little or no updates or information.
Absolutely amazing! Best airline i have flown with, huge difference to United!
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
Swiss airline do not allow online check-in before 24 hrs, this is very inconvenient to us. I tried many ways such as booking code(6 numbers) or 13 booking numbers , neither of them work, Lufthansa is better which allow us to check in even before 30 hrs, so we can assign our seats( not many people want spend extra money to assign seats on top of airfare which is already spent.)
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
The cushion of the seats are old and very thin. The food can be more tasty or come with salt packages
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
PLEASE DONT TAKE FORCEFULLY(SIZE APPROPRIATE) CARRY ONS FROM PASSENGERS WHO FOR SOME REASON NEED TO KEEP IT
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
This was actually a bus ride to the KW airport. It was smooth and comfortable and on time.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
Food, service and the boarding/offloading aspects were great. Our only issue were the seats we booked in the exit row because it was next to the bathroom so we were interrupted all night by people waiting for and then opening and closing the door to use the facilities. Would have fine for a day flight but not so much for an overnighter.
Somebody either kayak or Air Canada booked my flight under my preferred name Betty instead of my legal name and I almost was denied boarding my flight
I will never fly Air Canada again. 5 hour delay due to plane problem which could have been fixed while plane sat empty. We offered a $15CAD voucher for dinner due to delay, BUT that is NOT Even enough for a hamburger. Air Canada rebooked my 87 year old mother on an onward flight in Munich with NINE HOUR layover without rebooking me on same flight. Air Canada apparently cancelled my onward flight as I was offered a refund for the Lufthansa leg from Munich. Fortunately, Lufthansa Service Center staff was very helpful rebooking us both on same flight which was one hour earlier, so only 8 hour layover. Lufthansa airport Mobility staff as well as plane crew were awesome and extremely helpful with wheelchair support. Spoke with others who were on same flight from YYZ to MUC and there was at least one other person that was not rebooked onwards (from Munich to Hamburg) by Air Canada but was able get support frkm LH Service Center staff. The Air Canada plane crew was very helpful, so the overall issue is Air Canada systems, and gate agents that have caused multiple negative issues on AC836 YYZ to MUC on May 18th. Similar to what others on this flight have said, I will NEVER, EVER, NEVER AGAIN fly Air Canada. And I've likely flown over 1 Million miles with them, with lots of miles in Business Class and have held Elite, and Super Elite status.
Good flight, slightly cramped as the seats are very close together
SIX HOUR FLIGHT DELAY!! $15.00 voucher to apologize. Missed our first tour in Quebec.
Terrible food, unprofessional flight attendants, and an uncomfortable seat. The food they provided was the worst I have ever had since I flew. They were worse than any cheap food you can get at convenience stores. I feel that a racist looking fight attendant was scanning me as she was passing by me. A man sitting in front of me fully extended his chair to the back, so I had virtually no space to eat with reasonable comfort. Many people were so inconsiderate of others and fully extended their chairs to the back that they did not have enough space to eat. Flight attendants ignored these situations and never bothered to tell passengers to return their chairs to upright positions during the mealtime. I want to be comfortable and don't care if others feel uncomfortable because of me. Those were the dominant thoughts of people in that airplane. I paid more than $2000.00 for this terrible experience.
Everything was fine, crew was great. Always appreciate an on-time flight.
Very bad I put my stuff down to go through the machine and when it came out it my watch was gone. Then they have the nerve to say I have to file a report that's b.s.
The entertainment screens need to be updated. Very difficult to navigate through with old equipment.
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
They offered water and chocolate I would have preferred a sandwich.
Did not fly HOU to SAT as flight was cancelled.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.
When Stephen arrived with our wheel chairs - we were in excellent hands! He was such great help with getting our rental car and then reporting our missing luggage. When you are exhausted from traveling for too many hours, he was just what we needed to navigate everything! Give that guy a raise!
Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!
Everything was great except one piece: water+cereal bar - would be nice if there was at least a tea option there.
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
The seats in row 31 are terrible and small and uncomfortable. Don't ever sit there. The window seat is so close to the curve of the plane is so annoying. I paid extra for this seat and I hated all 10 hours in it.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
They oversold and down graded me from Premium economy to coach. 75-pound compensation is insufficient if you chose a particular class. I get dehydrated and severe Charley Horse cramps. I requested a bottle of water, even half even less… but no- “We are only allowed to give water by the glass. Nonsense. Lastly, their planes now have a fixed barrier between seats. So even if your entire row is empty, you are confined to just your space. Lastly, London now requires a transit visa for $30 for US citizens. Never travel through London again
everything on the flight was a great experience except the food could have been better!
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
