Horribly bag legroom, my legs do not fit even before recline
Honestly. I think that LOT has gone WAY up in their business class service. The food, the seats, the service - all was great.
Excellent service from LOT!!! The entire experience was smooth and comfortable. The staff were friendly, professional, and very helpful throughout the journey. Everything was well organized, and the service was excellent from start to finish. I would definitely fly with LOT again and highly recommend it!
Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.
Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.
Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag
When leaving Florence the speaker at kiosk didn’t work and couldn’t hear directions. Then, at the layover at Copenhagen we all rushed to “board” as directed but were then quarintined in a room to wait with no food. Then we sat on the plane for hour and 15 min for a delay where they had to call a fire truck. My screen was broken on my second flight. Then we waited on the tarmac for a delay of 45 min on the plane again when we landed at Logan.
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
Great logistics and timeliness as we arrived quite early. Flight smooth and fast. Excellent entertainment. Plane itself was a bit tired and the crew mostly indifferent. Baggage took forever but that’s on CPH. Would use SAS again for sure.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
They were all bad because SAS was at fault and cost me my time. I will never fly SAS again.
Staff was fine. But plane offers very few free services.
The flights from EWR to Stockholm and from Copenhagen to JFK were great. Love everything from SAS
I was never made aware I had to request a vegetarian option for my meals! And the flight attendant said I would have to pay for pasta. I was stuck with no dinner. Also, the seat in front of me leaned all the way back, and I couldn’t get comfortable!
The crew was great. Flight was over 2 hours late Economy seating is way too tight
Noticed a marked difference in keg room from last flight. Would consider other airline on next red eye.
Delay caused us to miss connecting flight and 3 hour layover. All connecting flights my wife and I couldn’t sit together. Once arrived luggage arrived 4 days later
The baggage drop-off for Air Canada in Toronto for passengers flying international was terrible. One of the worst experiences I have ever had. The line was ridiculous; there was no one to help facilitate people avoid confusion, and the baggage system for the line I finally ended up in had to be re-booted right as I got to it.
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
Terrible 12 hours delay Terrible We lost our suitcases No medication with us nothing
Enjoyed the A330 comfort, and the inseat entertainment. Horrible disembarking experience. No gate when we landed to sat on tarmac for 40 minutes, and missed my train.
The old business class seat was fine but screens were disconnected with stickers on them telling pax to use their own devices. Disappointing.
My flight was delayed My connection was almost missed. My bag was lost My valuable items get damaged
It was great! Very comfortable plane, crew was great, would definitely take this flight again.
Flying with Air Canada is not pleasant at all. The plane is very old, meaning that there is no on board entertainment, the leg room is less, and it is dirty and in poor repair. To make matters worse, the crew was pleasant enough on my initial fight, but very rude on the return flight. Furthermore, the website advertises many amenities for international flights that are not honored when you were flying from the US to Canada even if your flight is five hours long. Even if you are willing to purchase food, they will likely not have over half of the advertised options available. In addition, you will pay twice the amount of a child’s order for an adult order of same item even though it is the same size as the children’s. It was just really bad on many levels I will try to avoid flying with Air Canada again at all costs
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.
The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Everything was great except one piece: water+cereal bar - would be nice if there was at least a tea option there.
The online flight scheduler only assigned 3 hours to get from Gatwick to heathrow. This is not enough time for a normal transit between the two airports. I had to run and hire a taxi because the bus and train would take too long. After paying a 150 Taxi I arrived at the gate just before it closed.
Initially there was delays due to weather so we were grounded. Once we got off the ground, they were quick to turn of the seat belt sign and give us drinks and snacks. No complaints about the flight. It was very full.
Seats did not recline. That is none of the seats on the plane are designed to recline. If you want food you need to purchase it. We flew round trip Warsaw to London- both flights were late.
Crew was more interested on looking at their phones than welcoming passengers during boarding.
To take off on time but warned about a possible delay by enail which was good
